Royal Horseguards

Guest rating:

22/9/2023

"-"

Not a five star hotel in my opinion.

Guest rating:

13/8/2023

"Royal House Guards - good "

We have rated the Royal House Guards Hotel as a good. The staff are very friendly staff and welcoming. The balcony room was well presented, comfortable bed, complimentary bar fridge, Nesspresso coffee and light and temp control was outstanding. The breakfast was fabulous and no queues, comfortable dining experience you would expect from a 5 star hotel. However, do be aware, Peanut butter and Marmite could not be provided. The location is fantastic, easy to walk to most of the West End theatres and opposite the London Eye. On the flip side - We encountered hot water issues with our en-suite which despite the hotel engineer visiting several times, it never resolved! I would have expected more to have been done, an alternative room, and on all three nights we did not have consistent hot water. To add to this the shower door leaked and unfortunately a puddle in your en-suite is messy. Despite this, we would recommend staying but do check your facilities work well.

Guest rating:

13/8/2023

"Quality was there but little things awry detracted our stay"

No king size bed, but two twins pushed together - not what was ordered and no remedy or real apology for this. Room overall very comfortable but no kettle, tea, sugar or milk. Not value for money considering price.

Guest rating:

20/5/2023

"Great hotel in a fabulous position and the staff were lovely."

Guest rating:

17/5/2023

"Great hotel, excellent service, staff are on top of the game. No problems with my stay. "

Guest rating:

30/4/2023

"Beautiful hotel"

Location was a joke! Everywhere we turned there was a national landmark brilliant weekend

Guest rating:

9/4/2023

"Stunning"

Lovely hotel, staff we saw very nice and helpful. Location very good. Clean room.

Guest rating:

3/4/2023

"Not what we were expecting a very tired looking hotel that really does need refurbishing. "

Very poor for a hotel of this type. Shower was dirty and we had to request a change of room which took time and resulted in us losing time on our trip, used shower over bath and suffered a head injury on hand held shower attachment. Causing bleeding to the head and concussion the next day. We paid for breakfast 49.50 for the 2 of us not exactly a small amount of money but it was appalling. Still waiting for a a refund from the hotel. This was a birthday treat for my wife so you can imagine how disappointed we were.

Guest rating:

27/2/2023

"-"

Lovely hotel and fantastic service

Guest rating:

24/2/2023

"Tea and coffee facilities "

There was no sign in the room to indicate where the kettle and tea and coffee facilities were. We eventually found them hidden in a bottom drawer? Why not have them visable on the side?Maybe a card to provide some simple instructions, otherwise an enjoyable stay, staff pleasant and helpful.