4 Star Kensington Gardens reviews

Guest rating:

27/7/2014

"All round high value for money"

The rating is not overstated! We requested and were given a quiet room which was spacious and comfortable. Staff throughout the hotel were polite and helpful, much better than at higher priced hotels we have used. The self service breakfast was kept fresh throughout and provided a very wide choice and staff were quick to clear and clean the tables. Altogether a very comfortable stay and we will return. Next time we shall not leave our house keys behind in the room safe (the hotel made sure they arrived home the next day)!

Guest rating:

10/7/2014

"great staff, Breakfast extensive and good quality, room a bit small and no bath."

All the staff were excellent quick efficient and very pleasant. The room was a bit small and limited storage but very well presented very comfy bed and very clean. Would have liked a bath to soak away the aches and relax after a hard days exploring London but the shower was okay.

Guest rating:

21/5/2014

"Behind the appearance lies a lovely room."

On arrival I was a bit put off by the fact that there is a petrol station where I thought the reception and front of the Hotel should be. The lift to the first floor filled me with apprehension. The receptionist soon dissolved the fears and welcomed us with warm smiles. The rooms were standard but pleasing. If I had a gripe it would be that I would have expected a 4* Hotel to offer as standard, some body lotion along with the Shampoo and Shower gel. Talking of shower, they also need to provide bath mats as standard as the bath can be a bit slippery when entering and leaving. It shouldn`t be something that you have to ask for. You only notice theses things when you come to have a shower and then you haven`t got the time to call reception and wait for it to arrive. Nice cocktails in the Bar.

Guest rating:

18/5/2014

"-"

the hotel and the staff were all first class. perfect situation for getting around london and enjoying the peace of all the surrounding parks. would certainly make a return visit

Guest rating:

16/5/2014

"Quality Hotel that is a Hidden Jem "

Staff were exellent, hotel was clean service was exellent, what more could you ask for. We only stayed 1 night but we will be back. Thanks

Guest rating:

10/5/2014

"Just what we wanted"

Rooms were small but that was expected,everything else was first class

Guest rating:

5/5/2014

"-"

I would have given an excellent if the bedroom had been bigger

Guest rating:

30/4/2014

"Very good location & helpful staff. "

Despite the significant problems caused by the Tube strike during our stay, we enjoyed our stay very much: excellent location gives great access to Hyde Park, pubs & eateries in Bayswater and xxxxx & also convenient for travel to Oxford Street shopping and Theatreland.

Guest rating:

28/4/2014

"Nothing to get excited about."

Guest rating:

27/4/2014

"Nice area ,close to tube"

Rooms a little small ok for a weekend for any longer too small . The lifts where difficult to use ,in relation to key card.

Guest rating:

22/4/2014

"Spotlessly clean, staff very helpful and approachable."

Spotlessly clean, staff very helpful and approachable. Breakfast was plentiful, fresh and with plenty of choice. Bus stop right outside the door and Hyde Park across the road, perfectly positioned if you are going to the Royal Albert Hall during your stay. Notting Hill 10 minute walk away. Excellent choice.

Guest rating:

19/4/2014

"superb"

Guest rating:

9/4/2014

"Nice position in central london"

Good check in, nice buffet breakfast, clean rooms, very good shower, good service by all staff. The room i was in (standard Double) was small

Guest rating:

4/4/2014

"-"

Nice and comfortable hotel that is well located for sight seeing. Only down side was how small the standard rooms are and I was very disappointed not to have a bath. Power shower was lovely but after a long day sightseeing all you want is to have a nice long relaxing soak in the bath. Staff were very friendly and accommodating.

Guest rating:

1/4/2014

"Very nice modern hotel in a good location."

Room is bright and clean. Location opposite Hyde Park, near a Tube station, and within walking distance of Paddington, is excellent. The simple to use free wifi is good; why can`t all hotels provide this? The staff were helpful and friendly.Just one small negative. There is no clock in the room, and I did not receive the wakeup call I requested.

Guest rating:

30/3/2014

"Perfect"

Another great stay. Some may find standard rooms small for more than just an overnight stay or for more than single occupancy. This is a modern recently refurbished hotel with good room facilities. The outside of the hotel does not do justice to the interior. The breakfast is very good and our meal in the restaurant on one night was above average for this class of hotel. Staff are very friendly and polite and particular mention goes to Dalma and Oriana who I believe I praised on a previous visit. That shows consistency for me. My only criticism is that having been asked to contact the hotel as a result of my previous feedback when I next made a booking I did not receive any acknowledgement to my email. A small point and one that didn`t spoil our stay.

Guest rating:

29/3/2014

"nice hotel"

clean,room small but otherwise ok.nice hotel

Guest rating:

29/3/2014

"Great stay,friendly staff,nice and central for buses,trains into LONDON"

Guest rating:

28/3/2014

"Great room and lovely bathroom with excellent shower."

Very efficient and friendly check-in and check-out. Lovely clean bedroom and bathroom with excellent shower. Very good breakfast with lots of choice. Evening meals in restaurant could be better - limited choice and too fussy - linguine was not very fresh tasting.

Guest rating:

28/3/2014

"Very obliging staff. Convenient location. Altogether a good experience."

Guest rating:

24/3/2014

"Nice hotel with friendly, helpful staff."

Had an enjoyable stay at this hotel, nice room and a great breakfast, staff were friendly and helpful.

Guest rating:

24/3/2014

"Comfortable and friendly"

Great stay at this hotel from checking in and receiving a free upgrade to check out. Great view of Ken xxxxx from our 4th floor room. Staff were well trained, friendly and efficient - requests were acted on immediately. Great breakfast too. Would recommend,.

Guest rating:

24/3/2014

"-"

An ideal hotel for the xxxxx side of the city, clean and welcoming, breakfast is first class (buffet) and the rooms ar well suited for the "weekend break" couples, there are numerous places to eat within a 10-15min walk for the hotel entrance, would stay agsain without hesitsation

Guest rating:

23/3/2014

"-"

Second stay here. Service excellent. Hotel clean. Room small but more than adequate. Food in Bistro good, expensive and not as good as it used to be.

Guest rating:

22/3/2014

"Generally happy with the standard of accommodation and food."

Minor problem with level of noise at rear of hotel, probably coming from heating/cooling plant, which necessitated a move to a quieter room, but nevertheless, would give consideration to returning to the hotel in the future.

Guest rating:

20/3/2014

"Friendly Staff - Very good food - convenient for buses into West End."

Guest rating:

18/3/2014

"great location"

bed rooms compact but great shower and everything you need for a good night sleep.The breakfast was really good, great choice. Will be using again

Guest rating:

15/3/2014

"Everything you need for a comfortable overnight stay."

Clean, comfortable and quiet on the 5th floor. The staff were very friendly and a nice bar to relax in for a night cap. Very good breakfast and lovely shower! Thank you!

Guest rating:

14/3/2014

"-"

Hope to go again sometime

Guest rating:

5/3/2014

"5star treatment in 4star hotel"

From the moment Tina introduced herself at reception we could tell this was going to be a fabulous stay at the xxxxx hotel.What a amazing welcome Tina,s given information and dynamic service was second to none.On top of this we were absolutley thrilled to be upgraded to a fabulous executive room with wonderful views over the park.From the Maitre/d in the restaurant to all of the other great staff , this truly was an amazing stay thankyou for making it special

Guest rating:

3/3/2014

"Very good hotel and extremely helpful staff."

Car parking is expensive

Guest rating:

2/3/2014

"Very clean and comfortable. Pleasant staff."

Guest rating:

1/3/2014

"ideal for weekend breaks breakfast very good staff friendly only let down and I am o"

Guest rating:

28/2/2014

"Friendly Staff and very attentive service at breakfast in the Brasserie- Room Comfortable "

Nothing to do with the management but I was woken up at 3am (27th Feb) by a group of noisy and talkative people passing my door which prevented me sleeping afterwards. Why are people so selfish an oblivious to others? This is a continuous problem.

Guest rating:

26/2/2014

"Good location"

Rooms are v small and lifts are rubbish but staff are friendly. Beds comfy and enough water comes out of the shower to get you wet - just! Happily stay there again.

Guest rating:

23/2/2014

"-"

good clean hotel, friendly staff, good security, excellent food. got upgraded for free because of the wife`s birthday and after an evening out arrived back to the room to find a Birthday Cake !!!!! Excellent. I would certainly visit again.

Guest rating:

23/2/2014

"Rooms were beautiful, clean and had everything that we required. Staff were friendly and efficient. "

Guest rating:

20/2/2014

"The room was tiny."

As said above the room was amazingly small. I have never stayed in a smaller one. The staff were very friendly and did an excellent job. The breakfast menu and food was excellent. Would stay again but not in one of those rooms. I can see why they do deals on the small rooms, it must be the only way to fill them.

Guest rating:

17/2/2014

"Lovely Hotel"

Stayed just one night, found the location to be excellent and as we arrived after 1.30pm Saturday there was free parking in nearby streets. Check in good Room excellent with a great shower. Breakfast really good but unfortunately no one said there was an egg option ie Ommelette or poachedThere was no DECAF tea available which I have to drink for medical reasons,I cannot understand why theres a Waitrose outside the hotel for the sake of a couple of pounds this could easily be rectified. But other wise this was a really excellent hotel.

Guest rating:

4/2/2014

"Welcome and customer service was excellent"

In particular, Ingar on reception, and Paul in the restaurant were fantastic. Ingar was delightful, very helpful and most charming. Paul was very attentive, knowledgeable, and looked after us very well. We normally stay at the Royal Garden Hotel, but decided to give the xxxxx a try. We will be returning when we come to London for our next concert in June. The room was ready for 12 noon which was impressive, and everywhere was very clean, modern, warm with a lovely atmosphere. Thanks for a lovely stay.