To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
91% based on 72 reviews
we found the hotel great and the parking (which could be a nightmare) was good too. staff were very helpful and advised us re restaurants and sights. Loved York ++
"Highly recommended. Friendly staff, fabulous decor,superb food!"
Great hotel. Clean and lovely decor. All staff friendly and effecient. Great attention to detail and style. Breakfast was beautifully cooked. Fantastic.
"Modern hotel near to main attractions of York"
Room was disappointing - looked over the back where there were noisy ventilation units - all the more frustrating because the room was too warm (no air con) and window couldn`t be opened far even if we had wanted to get more fresh air at the expense of noise! The room was clearly designed for someone with a disability (low basin, easy access shower, no bedside tables and only one chair) and this wasn`t necessarily a problem for us but it did make me wonder if was the less pleasant room/s in the hotel that were allocated for wheelchair users in which case that doesn`t seem fair. The TV was very small (not that you go away to watch it) and not what I would expect from the hotel`s modern image. Also there was only one spare power point so phone charging, laptop use and boiling the kettle all had to be juggled!! Breakfast was good and staff helpful.
"Friendly, helpful staff. Efficient, clean and well located for tourist attractions."
"Very good service but the room was cold and next to extractor so a little noisy"
"Very enjoyable stay. The room was very clean and the bed luxurious. "
"2 day family break"
Very plesent hotel, near the centre of York, Weatherspoons just across the road, parking a bit pricey at Â£20 for the 2 days, but that`s York, I would have thought the Hotel would discount this, but, if you want cheaper, I guess it`s go elsewhere. The room had plenty of lovely big towels, but only downside was a lack of cubboard space/closet we seened to be living out of our bags. Otherwise, a spotless hotel.
"Would be excellent with more storage & topping up tissues. BREAKFAST GREAT "
I booked for 4 couples and all felt the hotel was good & quite centralStaff were friendly and helpful. Minor snags were dealt with well andwe all enjoyed the stay. V good breakfast. Hotel busy but still quiet.
"Gorgeous hotel, very opulent, great location"
Excellent staff, amenities, facilities
Nice, clean premises with the most comfortable bed in short walking distance from the centre
"very good and clean hotel "
"Great hotel and lovely staff, breakfast very good and great location for city centre"
"Hotel was very welcoming and especially nice and clean. Breakfast was fine and plenty of variety. "
The only problem we found was the left luggage room was not locked nor was a control kept on it - anyone could take any bag if they so wished!
"Rooms comfortable and clean"
We think that we should have been advised about car parking and the need to pay extra for it when we made the booking. We would liked to have purchased a continental breakfast had it been available.
I would recommend the hotel 53 to anybody who wants a very clean and very well run hotel to stay in whilst inYork. Bed was big and comfy and shower very good. Thank you.
We had a very pleasant one night stay.ALL staff lovely and helpful Would certainly stay again
"The room was excellent in terms of space, design, comfort and facilities - with one exception: the "
"Spotlessly clean, friendly and helpful staff. Breakfast excellent."
The rooms are very basic but totally adequate. They do not have a wardrobe or bedside tables so if you were staying longer than a weekend this could be annoying. Very good location within five minutes walking distance to the centre of the town.
Hotel nice and clean, staff helpful, room tended to be cold shower room and toilet freezing, dont bother booking breakfast not worth going for much better to eat out, because of the quality of breakfast we didnt dine in the hotel in the evenings.
"Excellent location, modern, clean, good breakfast"
"very nice modern hotel"
staff excelentbreakfast very nicepower showerclose to the centreonly issue was the room was a bit cold
"Modern clean hotel"
The staff were very helpfull and freindly, the bedroom was big enough but no wardrobe and the shower was a bit of a let down, it was a bit fiddley to get the correct temp. the resterant was very good. and the location is good for short walk to the shops/pubs. very dissapointed at having to pay £10 per night for hotel parking
The room was lovely and very modern. The bedding was inadequate and the duvet was far too light for a winter night. The heating went off remotely and the room was cold in the early hours. The location of the hotel is fantastic but would suggest finding your own parking space. Would stay again but not in the winter.
The hotel was very clean and well appointed. The staff were extremely helpful and friendly
"Reception staff very helpful and friendly"
The reception staff were very helpful and friendly. Nothing was too much trouble. The breakfast was very nice. The only criticism I would have is that the double bed was quite small but that aside, I wouldn`t hesitate in booking this hotel again. It was very central and suited our needs.
"all staff lovely"
room very clean and acceptable. close to amenities
Hotel 53 is well situated for city attractions but from our room we were surprised at how much noise we heard --- from traffic as well as from people who stayed out longer than we did !The room was clean and comfortable and dining room staff were pleasant and efficient. We would stay there again.
Good location near town, very clean, friendly and helpful staff, lovely bedrooms and excellent breakfast. Also good car parking. would definitely reccommend
"Well situated for exploring York"
Can`t fault this hotel for cleanliness, facilities, location and politeness of staff. The only problem was the black pudding was brick hard which was a bit disappointing. I would certainly book this hotel again.
clean, tidy and in a good location for york, good service although we only stopped for one night but this wasn`t our first time and we`ve never had a complaint before.
"clean, modern and friendly"
Really nice hotel, friendly and functional, only negative comment would be that our room was above air con units so was a little noisy.
lovely clean hotel great service
Rooms were very clean, staff very helpful and friendly. Lovely breakfast!
"Great location, attentive staff, modern decor, excellent service at breakfast. Only weak point was "
We really enjoyed this modern, convenient hotel. The lobby was spacious and welcoming. The staff were friendly and efficient. The rooms were very well equipped. The staff at breakfast were exceptionally good; often a weak point in hotels. Only improvements would be to have fried eggs to order or do not bother and to have instructions about how to use the shower - it took me three coldish showers to work out how to get a hot one! Would recommend a visit to the hotel to anyone.
"Excellent hotel, reception was very helpful. "
We had a excellent stay in Hotel 53, the staff were all very polite and helpful, especially the lady behind the front desk! The breakfast was great with lots of variety to choose from and again staff were very helpful and polite. The bedroom and bathroomwas very clean, modern and comfortable. The bedroom had a hairdryer and tea/coffee facilities. It was just right for the two of us. With a lovely big powerful shower and lots of clean towels.We were both very happy with the Hotel and would definately stay again and recommend it to our friends.
"Most enjoyable stay, would reccomend."
hotel excellent, staff friendly and very helpful. clean rooms and bathrooms. Breakfast good
"Good value for money"
Clean and tidy rooms, bathroom clean with excellent power shower. Breakfast was varied and good quality, liked the idea of breakfast being served upto 11 o`clock at the weekends!!!Staff friendly and polite. Ideally located only a couple of minutes walk to local attractions and centre of town. Would stay at this hotel again.
"Very new and clean smelling hotel. Had a pleasant stay at the hotel Easter weekend 2009. "
Breakfast was really nice with attentive staff, and a wide array of foods to chose from. Will definately stay at the hotel again.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.