Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

84%  based on 545 reviews

More reviews >>

Guest rating:

8/12/2013

" Great Value "

The standard double room was on the small side , though still more than adaquite . Clean tidy with a good breakfast menu.

Guest rating:

30/8/2013

"Very convenient location, friendly staff and a good breakfast."

The room we were in was very cramped, the sink didn`t drain very well, the extractor fan in bathroom generally didn`t work, but then on occasions it suddenly started working. The room was very warm, although it had a small bedside fan, it was hard to sleep at night. The hotel needs air conditioning, which was only noticeable in the breakfast area.

Guest rating:

14/11/2012

"-"

good hotel very quiet lovely breakfast ideally situated for Albert hall natural history, science and V and a museums not too far from Oxford St

Guest rating:

22/6/2012

"Friendly welcome"

Small cost + small room = fine for a night or two.Perfect location.Nice breakfast.

Guest rating:

17/11/2010

"Well situated for central London. Pleasant room with clean linen. Friendly staff."

Guest rating:

15/11/2010

"Good value hotel in a great location, , good service."

We stayed twice during a recent trip and the second stay the room was really small, the TV snowy and the heating too hot. The first 2 night stay was much better. I have stayed at the Troy 4 times now and find it good value in a great location with lovely reception staff. The tube was on strike and reception arranged an aiport transfer quickly and easily

Guest rating:

3/11/2010

"-"

Well appointed, quiet location, very convenient for tube and bus, helpful polite staff, clean and tidy, good breakfast. One downside beds were very uncomfortable need to be re-newed. Would go again and would recommend if latter is rectified.

Guest rating:

26/10/2010

"Good value for the price"

Guest rating:

16/10/2010

"Very good value for money hotel. Good location & met our needs perfectly."

The Troy hotel was the best value for money hotel in London we have stayed in. We have stayed overnight in London several times to take in a show & found the Troy hotel to be ideally located, just a 5 minute walk from Queensway tube station.The room we had was on the 4th floor. It was small but very clean & we didn`t hear any noise during the night & therefore slept very well. The breakfast(included in the price)was simple but adequate & we would definately stay there again.

Guest rating:

15/10/2010

"Good location but facilities too small, corridors dirty"

The location near a tube station and restaurants was good but the staff are impersonal. The corridors were dirty and laundry trolleys were left blocking access to the lift. The lift broke down but was repaired within a day. The shower cubicle and toilet were so small, there was nowhere to sit. I would be reluctant to stay there again.

Guest rating:

12/10/2010

" Great situation for sightseeing in London."

We enjoyed our stay with you. Breakfasts very good.

Guest rating:

3/10/2010

"Been Twice Now Can`t Fault The Place"

The wife & i have been to the Troy twice now both times in different rooms,You cant fault the room at all clean nice size bathrooms are clean & a good size breakfast is basic but fine.The location is perfect 2 mins from Queensway tube station.Within 100meters of Hyde park.Would stay a third time.

Guest rating:

3/10/2010

"-"

lovely small hotel in a nice area. was a bit worried about the socket coming out of the wall and the shower was really hard to turn on as it was very stiff. shell garage very near and a lovely pub a bit further up the road opposite kensington gardens....Nice lunch! overall lovely and would def go back there!

Guest rating:

1/10/2010

"Troy Hotel - Definitely worth a visit!"

The Troy Hotel was recommended by a friend who goes there regularly, so on a trip to London from Devon, we decided to `try it out`. We were not disappointed. Superb location, close to underground. Reception friendly and helpful, accommodation very comfortable.

Guest rating:

21/9/2010

"Good value for money."

Clean, comfortable rooms. Quiet location. Simple but adequate breakfast. Helpful staff.

Guest rating:

15/9/2010

"Have stayed here before - disappointed this time partly due to location of room."

We asked for a quiet room and were allocated one on the front. We were kept awake on 3 of the 4 nights by noise from the hotel opposite. The room itself was very cramped - it was nice to get home and be able to swing the cat! The position of the safe in the wardrobe made it really difficult to operate as it was so cromped and very dark. We had problems with the bathroom fitments and with the TV, both of which were reported but neither addressed during our stay. The otel manager was at pains to apologise for both oversights when we checked out. The Troy;s big plus for us is its excellent location, but I would certainly need to know that I had been allocated a quiet room before staying there again.

Guest rating:

8/9/2010

"A traditional, warm and friendly hotel. "

Apart from the oppressive humidity of an old London hotel without air-con and the inevitable noise of late night revellers and early morning dust carts, this was a comfortable and enjoyable stay.

Guest rating:

8/9/2010

"clean and functional"

Guest rating:

2/9/2010

"Good hotel close to underground and Royal Parks."

Very nice clean Hotel. Good room size. Continental breakfast with lots of choice. Helpful staff.

Guest rating:

1/9/2010

"Lovely Hotel"

Lovely hotel, ideallt located, very friendly staff.

Guest rating:

31/8/2010

"friendly"

Guest rating:

30/8/2010

"Friendly, helpful staff and nice accomodation"

Guest rating:

30/8/2010

"VERY CLEAN HOTEL "

VERY HANDY FOR LONDON AND THE SITES

Guest rating:

23/8/2010

"-"

Really enjoyed stay here. Hotel is clean and staff were friendly. In an excellent position for underground, and just next to Hyde Park. Would defintely stay here again and would recommend it to anyone.

Guest rating:

13/8/2010

"-"

Lovely hotel and very comfortable. Only very small disappointment in that there was no fresh coffee for breakfast and the milk for cereal tasted like Longlife milk. This may sound very churlish, but important to some people.

Guest rating:

9/8/2010

"Lovely Hotel Shame About the Nightclub next door"

Guest rating:

8/8/2010

"Nice hotel, shame about breakfast"

The hotel is clean, the staff are helpful and the rooms are in good condition. The breakfast however, was a bit of a `mish-mash`; a plate of cheese, a bowl of cottage cheese, 2 bowles of unpitted olives, cheap tinned fruit, UHT milk (I saw them topping up), not much in the way of cereal, some bread and croissants (not freshly baked), which was not terrible but an odd combination - no ham there to make it really `continental`. The worst thing, no fresh coffee, only hot water with tea bags, chocolate powder and coffee sachets - only one type of each. Not the end of the world but I expected better.

Guest rating:

7/8/2010

"Reasonable rate for this hotel."

Guest rating:

23/7/2010

"Poor Service at Reception"

Our room was situated at the front of a noisy St (even though the Hotel card states it`s location is quiet) our window didn`t shut properly and our ceiling light kept flickering so we had to use the lamps. We asked at Reception if we could be moved to another room but the Receptionist told me the hotel was fully booked but they would send someone up to fix the window and light. No one turned up and there was not even an apology, so our 2nd night was pretty much as sleepless as the first!. Would NOT stay there again.

Guest rating:

22/7/2010

"Lift broke down for the whole weekend. Suffered back pain walking up 5 flights. no help from staff."

requested alternative room further below. But staff didn`t help. Reception staff gave impression that they were just doing a job.

Guest rating:

17/7/2010

"good location,great breakfast and rooms were clean disappointed with reception staff not helpful"

Guest rating:

8/7/2010

"-"

hotel was very nice its in a good location easy reach to get to places only down fall is the room as no air con in which you need when its hot like its been this week apart from that hotel nice

Guest rating:

6/7/2010

"very hot and basic breakfast, pillows not comfy, overall just ok"

Guest rating:

5/7/2010

"-"

Perfect location for what we wanted to do in London.One of the beds in room 306 is a bit lumpy and should be replaced but this certainly did not spoil our stay.Investing in air conidtioning would be a good idea.Staff helpful and polite.

Guest rating:

4/7/2010

"-"

Arrived during the hot weather ( 1 July) to find we were in the attic area ( 5th floor) which did not have air conditioning so all we had was a fan. Not much sleep was had at all.Have no complaints about the bedroom but the shower was almost useless.

Guest rating:

28/6/2010

"A pleasent stay at the Troy Hotel."

My wife and i stayed at the Troy Hotel for two nights in June (Mon & Tues). The room was clean and tidy, a good sized bathroom with plenty of hot water.The breakfast room was bright and airy and the continental breakfast was more than adequate to start your day.The hotel is well placed for strolling around Hyde Park on a summers evening and not far from the tube stations to see the sights of London.The staff at the hotel were very polite and helpful.We would gladly stay there again.

Guest rating:

28/6/2010

"Excellent, well positioned hotel."

Fantastic hotel. In a great location in a side street over the road from Hyde Park. Five minutes from Queensway Tube Station so the rest of London is easily accessible. Great staff that are very pleasant and helpful. Room lovely and very clean. Continental breakfast simple but very nice. Would definitely stay at this hotel again and recommend to others.

Guest rating:

27/6/2010

"Good value for money"

Great location just off Bayswater Rd. Great for Hyde Park, concerts etc. Clean and well looked after, polite and friendly staff. Breakfast basic but good continental standard with good coffee.Only problem was room was BOILING. I know it was the hottest weekend of the year so far but even with the window open fully and the fan on it was unbearable. I think it was because the room is very small......not sure what they could have done...but that was our only fault with the hotel.

Guest rating:

23/6/2010

"An Enjoyable Stay"

This is the second time we have stayed at the Hotel, and again it was enjoyable. For the money the rooms and breakfast are excellent. The room it`s self was spacious, clean and well appointed. The bathroom the same. Staff were friendly and helpful. It is a shame that the other patrons of the hotel couldn`t be the same, the rude people in the room next to ours checked out at 5.30 am and banged the door at least 6 times, just as they had been doing for the most part of the stay. However you can not judge the hotel for it`s patrons. Overall a bargin and a great hotel.

Guest rating:

23/6/2010

"Good value for money, great location."

Nice and clean, centrally located right opposite Kensington Gardens and near tube. Friendly staff, comfortable room. Would recommend.

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Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.