Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

88%  based on 319 reviews

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Guest rating:

26/2/2017

"Fabulous Hotel"

An amazing stay again at this perfectly located hotel, lovely staff, great food and spotless rooms.

Guest rating:

10/12/2016

"Not everything was five star"

We only stayed one night and we were not impressed. The front of house staff were lovely and the breakfast first class, but our room was very small, There was only just enough room to walk around the bed with nowhere to put our luggage, no tea / coffee facilities. No mirror in the room, so we had to queue for the bathroom mirror. No full length mirror anywhere. Lighting was very dim. The shower was fabulous but drenched the bathroom floor as the screen couldn`t hold back the power of the water. However, very good situation for shops etc.

Guest rating:

21/11/2016

"Hidden Gem - Bond St"

All was fine except for the fact that there was no complementary tea or coffee in the room

Guest rating:

20/11/2016

"Excellant Just remember you have to pay £100 deposit when you arrive no where says that when booking"

Guest rating:

29/10/2016

"A pleasant stay"

We had stayed at this hotel some 10 years ago.The room we stayed in this time was nicely renovated.Positive: - location- friendly staff- nice room- excellent breakfastNegative:- rooms have thin walls, when the shower in the neighbouring bathroom was on, we were are afraid of getting wet.- shower in bathroom complicated to operate with high risk of accidentally switching on the rainforest shower.- no hooks in the bathroom for towels, pyjamas, etc.- room doors close with a disturbing bang, which is annoying, especially at night.- mobile phone provided for the duration of our stay did not work and could not be fixed.

Guest rating:

25/4/2016

"-"

This unnamed 5* bond street hotel is one of THE truly great London hotels..... equal in every respect to the Savoy, Langham, Ritz, Claridges etc and comes complete with its own Michelin starred restaurant and opulent cocktail lounge. Maybe the name is withheld for business reasons....maybe not.... I don`t know. What I do know is that you will be greeted and looked after by an inordinate number of impeccably dressed, smiling and cheerful staff who really do instill the impression that they REALLY DO want to look after and help you. This hotel has all the `old world charm` you`d expect from such a prestigious establishment but with all the modern refinements. A great hotel in a great location. Thank you Hotel Direct for providing my wife and I a fantastic base for our weekend away.

Guest rating:

24/4/2016

"Not a 5*.The breakfast service was poor and the food not hot enough.Breakfast room too small."

Guest rating:

8/2/2016

"A well located hotel with great staff, but not good value and requires some updating."

The xxxxx is in a great spot, with a great cocktail bar, restaurants and nice lobby. However the room we stayed in was a bit dated, especially the bathroom which really could do with some investment. The prices of the mini-bar and room service are the expectedly extortionate, but unfortunately so is use of the wifi which is disappointing for 2016. I used the fitness centre which is small and very limited, and was looking forward to the steam room but it was out of order. There is no spa. Also the TV in the room stopped working and a reset by one of the staff didn`t resolve it. The staff at the hotel are very friendly and helpful.

Guest rating:

4/2/2016

"room service charges"

I ordered beef sandwich and small glass house red. £33.19 is excessive.There was even a tray charge of £3.50. How was it going to be delivered. Had I known I would not have tipped the waiter.

Guest rating:

2/2/2016

"Did not know there were some refurbishment on going. Men`s steam room not working, towel rail not"

Some of the facilities were not working. Men`s steam room, room towel rail, some fixtures like room key switch near light switch loose, no mirror near dressing table, room very small. Staff were very helpful and pleasant.

Guest rating:

31/1/2016

"Lovely hotel"

Lovely hotel with fabulous breakfast. We stayed in a superior queen room that was plenty big enough. The only down side was there was no tea and coffee making facilities in the room which I would have expected. Staff were very friendly and helpful.

Guest rating:

29/1/2016

"Comfortable and welcoming"

On arrival we were welcomed, upgraded and generally looked after.Our door would not open but a most pleasant young man was ther instantly to have it fixed. Room was comfortable rather than spacious,with everything one could need. Breakfast provided many options, all fresh and delicious. We really enjoyed our short stay and will return when we need to be in London

Guest rating:

14/12/2015

"Great location."

Friendly 5* hotel in great location. Very helpful staff. Nice bar. Good breakfast. In-room tea/coffee making facilities would be good as don`t like having to pay room service prices for cup of tea/coffee.

Guest rating:

9/10/2015

"Room quite tired but overall hotel was very good. Excellent location & breakfast !"

Guest rating:

14/9/2015

"I expected bettet"

In all honesty, I don`t expect this hotel to take my comments seriously, after all, they have 5* stars! I would however question how much the hotel paid for such an acxxxxxde. I booked this hotel as a surprise weekend break, inclusive of a westend show. I`m no millionaire so I`ve not stayed in many swanky London hotels but I do have an expectation that unfortunately was.miles from reality. First impressions were astounding, being instructed to walk to a nearby cash machine to get money for the parking attendant! Seriously!The.hotel itself was clean although dated and a bit dull, staff however were very attentive and knowledgeable. Our room.... What can I say, I`ve stayed in nicer premier lodge`s. I complained, was given a slight more impressive room and a free bottle of wine. I will be more carefullof my hotel choice in future.

Guest rating:

27/7/2015

"overall very good but! "

The Queen bed was two beds stuck together so an uncomfortable gap in the middle the door to the adjoining room was thin and we could hear the guest next-door, no tea making facilities in the room. It sound like I am being very negative but the staff were very good the breakfast was excellent and the location perfect.

Guest rating:

27/7/2015

"Nice Hotel for short stay"

A nice hotel situated in the heart of Mayfair, so great for shopping in New Bond Street Etc. Only criticism would be the lack of Tea Making Facilities in the room & a cup of tea being cahrged @ £5.50 in the lounge

Guest rating:

26/7/2015

"Fab hotel great location all that we expected and more !"

We booked a superior queen room, it is well decorated , a decent size with a lovely comfy bed! Black out curtains were a lovely extra meaning a nice Lay in !! . Location can`t be beaten, literally steps from some of the best shopping in the world ! .Tea/coffee would have been nice in the room but it can be ordered from room service so not a major issue .overall a fantastic break to mark our anniversary , I would return again for sure.

Guest rating:

17/5/2015

"Great location excellent customer service "

Guest rating:

10/5/2015

"-"

Quiet and peaceful. Friendly and helpful staff. Very convenient. Perfect for a theatre break

Guest rating:

4/5/2015

"Very nice"

Parts of the room looked dated and no tea coffee making facilities which meant buying them on room service at £6.25 each or just nip to macdonalds like we did

Guest rating:

3/5/2015

"Nice hotel very convenient for the theatre and shopping very central"

A very nice hotel but very expensive breakfast for I stance twenty six pounds each no tea or coffee making facilities in the room which is always included in the price when we have been to other hotels around the country so we had to go out to find breakfast and a cup of tea

Guest rating:

27/4/2015

"-"

Excellent hotel fantastic location staff very friendly comfy beds superb breakfast great atmosphere in the bar could not fault it 5 star

Guest rating:

26/4/2015

"Good be better"

Small room and no tea/coffee making facilities

Guest rating:

29/3/2015

"Excellent room, food and service, staff were very helpful. "

Guest rating:

24/3/2015

"Overall good"

The welcome at reception was not as friendly as I expected and they were not busy. I spoke to the concierge who also seemed like he didn`t wish to be there and didn`t break out a smile once.On checking out the whole experience was different, reception was very pleasant and warm, it was a shame I didn`t get this on arrival. All facilities are great the room we had was a little tired in the bathroom but comfortable. For a five star I would expect service to be good and above at all times. No major complaint just a little niggle.

Guest rating:

16/3/2015

"-"

Hotel rooms a little tiered and small.No free wifi and limited TV channels.Food, service excellent but bar is very expensive

Guest rating:

8/3/2015

"It was OK"

Everything was sort or present but overall it lacked a real 5 star serf Oman CE . At the price however it was a bargain.Tea and coffee in the room without the intrusion of someone bringing (it at a cost ) would have been nice.

Guest rating:

2/3/2015

"-"

In-room tea and coffee making facilities would be perfect, especially it being a 5* hotel and especially whilst staying in a penthouse suite.

Guest rating:

22/2/2015

"Brilliant stay"

Staff exceptionally helpful & friendly, guest relations even provided us with a complementary birthday cake for my mam`s 60th birthday, then upgraded us from 2 superior queen rooms to 2 junior suits!! nothing was too much trouble, spotless with very comfy huge bed!!! Would highly recommend to anyone.

Guest rating:

15/2/2015

"Lovely hotel. Fabulous staff - went out if their way to make our stay as enjoyable as possible "

Guest rating:

16/1/2015

"NO MORE THAN YOU WOULD EXPECT FROM A FIVE STAR HOTEL"

Guest rating:

14/12/2014

"-"

Fine Hotel in prime position .All staff courteous and attentive. Only marred by the absence of complimentary in-room tea/coffee facility.

Guest rating:

13/10/2014

"Excellent. "

Great service lovely room enough said

Guest rating:

29/9/2014

"TV not working on arrival, took until 6pm to get attention. Phone did not work"

Guest rating:

22/9/2014

"Great location good staff. Wonderful breakfast"

Guest rating:

30/8/2014

"-"

In house costs expensive and awaiting query regarding my bill. Hotel very good and staff friendly, curious and helpful.

Guest rating:

26/8/2014

"great value for money that night."

Had a great price for a one night stay at the xxxxx, extremely helpful staff, very efficient and the room was excellent, only criticism was an irritatingly slow response tv but that is nitpicking. I would recommend this well located hotel.

Guest rating:

18/6/2014

"High quality rooms and services."

Very good quality hotel and staff, but too formal and expensive for anyone other than businessmen on corporate accounts.

Guest rating:

3/6/2014

"I found the staff excellent but the room a bit claustraphobic"

Good location but a bit disapointed by the 5 star rating

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Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.