Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

96%  based on 307 reviews

More reviews >>

Guest rating:

9/1/2014

"Great hotel, good location"

Have stayed at a number of 5 star hotels in London but so far this is my favourite and I have now stayed here a number of times - I would highly recommend a stay at this hotel

Guest rating:

6/1/2014

"Exceptional standard"

This was our first stay in a 5* hotel and more than met our expectaions. The staff were very friendly, helpful and we felt nothing was too much trouble. we stayed for 3 nights and was extremely happy with the facilities and service. Our room was situated on the second floor, we had booked a double deluxe, we did not overlook the Thames, our view was of the street at the front of the hotel entrance, which was perfectly fine for our stay. My husband and I would not hesitate to book into this hotel again, its extremley close to all Londons attractions and we didnt need to take the tube at all during our stay as everything was well within walking distance to the hotel, Trafalgar Square, Leicester square, covent garden, soho, and the London eye was just accross the road/river, the nearest tube should we have needed it was just 1 minute walk from the hot

Guest rating:

2/1/2014

"Fantastic hotel, great views from river view room"

We had initially ruled out this hotel as being too expensive, but after booking it at the mystery hotel rate we were delighted to find out which one it was.Great location and the river view executive rooms are worth the upgrade just to be able to sit at the window and watch the comings and goings. Great view of the New Years eve rehearsals as well!!! Bit misleading to describe it as Strand though as it isn`t off the Strand, and in fact its location is even better! Whitehall would be a better description. All the staff we dealt with were brilliant too, really friendly and nothing too much trouble.

Guest rating:

2/1/2014

"The epitome of hotel luxury"

This hotel is just fabulous. We had an upgrade to a double deluxe room (712) which had a wonderful view of the London Eye and the city out of the window. The room was a great size - underfloor bathroom heating was a lovely touch along with TV in the bath, Elemis toiletries and gorgeous mood lighting. Breakfast was a real treat, and all public areas immaculate and luxurious. The staff bent over backwards to ensure we had a fab time. Cannot speak highly enough of this place.

Guest rating:

30/12/2013

"Fantastic bargain really enjoyed our secret hotel break!"

Beautiful room, beautiful reception! Fabulous location, lovely staff. Free room upgrade for our anniversary which was very kind. 2 minute walk to embankment underground station. We hadA river facing room, fantastic views of the Thames, the shard, and the London Eye. Would definitely stay in this hotel, really pleased we took a chance on it, it was fantastic

Guest rating:

10/12/2013

"Excellent"

Our stay and service was totally excellent. My fiancee was pregnant and received every help.

Guest rating:

8/12/2013

"Beautiful building but an expensive room for the poor view"

Beautiful building and excellent location being central for all major sights and attractions. Disappointed with the view from our room which was off a ventilation shaft and a brick wall.

Guest rating:

8/12/2013

"Great hotel, staff wonderful, great location."

This hotel was every bit a 5 star hotel,The room had great little touches, the bar was a great place to sit and relax after a long day.the staff make this a wonderful place to stay. Thanks to all

Guest rating:

2/12/2013

"-"

A lovely hotel, clean with friendly staff. We thought we would treat ourselves to breakfast, thinking it might be special at £30 a head, just average and the service was awful, asked for toast and it never came to us or the two tables around us. Took 15 minutes to get a cup of coffee which was weak and not worth the wait and no top ups in sight! This experience will probably stop us from visiting again

Guest rating:

2/12/2013

"Beautiful Hotel, Excellent Service"

We were really pleased with our stay at the xxxxx xxxxx Hotel. The room was superb and the upgrade given at Reception was unexpected. Excellent!

Guest rating:

1/12/2013

"Lovely Hotel "

Great location , staff very helpful , breakfast excellent.

Guest rating:

29/11/2013

"hotel luxurious"

Room lovely- even though only standard double.Staff polite and nice at all times. superb facilities in rooms. Housekeeping wonderful.

Guest rating:

28/11/2013

"Hotel near Whitehall "

Lovely hotel with good facilities but room very small .

Guest rating:

28/11/2013

"Nice enough, but not London 5*"

Guest rating:

27/11/2013

"-"

Very satisfied with the attention given by staff. Very pleasant stay an location very good for all our needs.

Guest rating:

26/11/2013

"The best value 5* stay we have had in London"

The room was exceptional, every member of staff incredibly helpful and friendly and the breakfast truly awesome and well worth the little extra.

Guest rating:

25/11/2013

"Beautiful Hotel but bar is very expensive"

Guest rating:

25/11/2013

"best hotel i have stayed at"

the hotel was smashing the staff were very freindly we had afternoon tea it was great

Guest rating:

24/11/2013

"A beautiful hotel in an excellent location"

Came to London on business and stayed over night to turn into a social weekend. This hotel is amazing and the service and staff and cleanliness was suburb Will definitely stay again.

Guest rating:

24/11/2013

"Beautiful hotel"

Beautiful hotel with a good size comfortable room. Would stay again.

Guest rating:

22/11/2013

"Happily Surprised"

Just stayed 21 November.After booking looked at other review site and was slightly apprehensive,so expected the worst (at the price we paid).I can only say it`s nice to be wrong - faultless place and service.Slightly south of where we normally stay but v good location.Book it.

Guest rating:

18/11/2013

"Hotel was excellent, great location, facilities and customer service."

Guest rating:

18/11/2013

"Excellent"

Great Location, great value

Guest rating:

18/11/2013

"A most pleasant stay"

We really enjoyed our stay - the room was very pleasant and comfortable and had plenty of amenities. The hotel is very central and yet quiet, and staff are very friendly (with one notable exception). We felt very much looked after and will certainly stay there again.

Guest rating:

17/11/2013

"Fantastic Hotel"

Would definitely use Hotel Direct again, hidden gem was exactly what it said!

Guest rating:

17/11/2013

"The best experience EVER. "

Fabulous Hotel, fabulous experience, felt thoroughly spoilt & pampered. It was a great find & one of the best birthday treats EVER. I would not hesitate recommending this Hotel & would love to stay there again.

Guest rating:

14/11/2013

"Fantastic hotel - just what you would expect from a 5 star"

Guest rating:

5/11/2013

"Lovely hotel"

The hotel is very impressive. The rooms are decorated to a high standard and are well appointed. The staff are friendly and very helpful. Breakfast was a very civilised affair with vegetarian sausages and soya milk readily helpful!

Guest rating:

4/11/2013

"Be careful which room you book"

We had 5 exhaust fans for the air conditioning on the roof within a foot of our window. I asked reception if they would be running as the room was hot and I would need to sleep with the window open. Their attitude was "no one else hears the noise or complains so get over it". Well you guessed, I have been listening to the buzzing all night. Hotel in a great location but room was nasty and staff on front desk not helpful.

Guest rating:

3/11/2013

"Well positioned 5* hotel -Superb"

This hotel is exceptional from location to room facilities and customer experience.Close to theatre land, river Thames, and all major attractions you can`t choose a better place to stay On your visit to London! Breakfast is outstanding, and staff always willing to go that extra mile. While we stayed the head if concierge was a winner of London concierge of the year, which gives you the idea that they are good at what they do.

Guest rating:

2/11/2013

"Fabulous Fabulous"

Great central London HotelThe only downside is limited parking and they charge a fee of £50.00 to park your carApart from that a great hotel

Guest rating:

2/11/2013

"We are not at the 5* strand hotel but at The xxxxx xxxxx hotel Whitehall "

Guest rating:

29/10/2013

"-"

The hotel staff could not have been any more helpful, polite and made the stay memorable for us. The situation of the hotel is ideal for all the London tourist attractions.

Guest rating:

28/10/2013

"Fantastic! Will definately be back."

I have stayed in many 5* hotels in London on many occasions .The welcome, the staff, and the ambiance here was unrivalled. Thank you for making our stay so pleasurable.

Guest rating:

28/10/2013

"The xxxxx xxxxx"

Excellent hotel. Upgraded on arrival with complimentary drinks included. Breakfast superb, room service fantastic. Bar, restaurant and outside terrace are all places to try and will not be disappointed. Will stay again.

Guest rating:

27/10/2013

"Excellent hotel, excellent location."

Guest rating:

27/10/2013

"Comfortable"

The hotel was excellent. Super staff and facilities. I booked a single room but it had the feeling of a much bigger one. The location is good. Close to the main areas but in a quiet pleasant street.

Guest rating:

26/10/2013

"Wonderful could not have wished for more"

We had a wonderful time and will certainly be going back again. Really was perfect in a perfect location staff were brilliant. Can not wait to go back.

Guest rating:

25/10/2013

"very helpfull staff, very nice atmosphere"

brilliant location , dont miss out. thanks for a nice time

Guest rating:

21/10/2013

"A first class hotel with well trained and customer friendly staff"

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Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.