make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
1/4/2018
"-"
Lovely modern room and bathroom, although a bit cold. Further from Kings Cross than expected. Bar and restaurant good, but watch out for the 12.5% gratuity that is added on automatically although presumably you could ask for it to be taken off, but not sure how many people would.
29/3/2018
"Great service. "
29/3/2018
"-"
room booked for three people. but only two water and two glasses, also only towels for two. Asked reception for more, had more towels, but not water, and also glasses not changed for the second day.
26/3/2018
"Problems"
Avoid this one - problems with noisy AC and banging doors all night.
25/3/2018
"`Crowned` a great theatre package and weekend"
Super hotel and staff. Bright, modern room with the most comfortable hotel beds and pillows we`ve experienced. Bath towels were massive and nice too. Only eat breakfast at hotel and although at almost £15 per person, it`s on the expesive side, there was piles of good food to choose from
25/3/2018
"-"
Lovely modern hotel and staff couldn`t do enough for you. Only issue was the walk to underground but it only cost us £10 get to the theatre in a taxi so no real worries there. Definitely would recommend to friends and/or stay again
19/3/2018
"Lovely hotel difficult staff"
The actual hotel itself was spectacular. The staff at entry looked miserable and considering 4 were standing around, only 1 was checking in. She`s was very pleasant. The concierge man was miserable as sin.Upon returning to our room, it was exceptionally too warm as our air cooler system wasn`t working . We called reception and asked for help. They said they`d send someone. No one arrived. I went down in my pyjamas as the heat was unbearable again no body showed. I also asked for water , again no body came. I had to find the maid and ask for botttles off of the cart. Wasn`t impressed with the service but hotel was very clean and well presented.
18/3/2018
"-"
Brilliant hotel couldn`t fault it in any way
17/3/2018
"-"
Room was nice, comfy and clean. Staff were very helpful and pleasant. Breakfast was lovely and catered for everyone. Very pleased and would definitely stay again.
12/3/2018
"very clean, staff helpful, spa heaven"
12/3/2018
"Nice hotel"
Our room was fine for 2 adults and 1 child, lovely bathroom and all very clean. We used the pool and Jacuzzi for a small fee. Only problem we found is that it was quite a walk from the hotel to the nearest Underground Station (and back) especially with a youngster so if, like us, you are unfamiliar with London and don`t know much about bus services etc this hotel maybe a bit too far out but that`s not saying we don`t recommend this hotel. We didn`t have breakfast as it cost £17.99 each!! We had a lovely big breakfast at a nearby café for £6.45. We had a meal in the evening in the attached Belguim and it was fab!
8/3/2018
"Nice hotel"
Lovely room, good service, restaurant and bar average. The break was very over priced for what you paid for
6/3/2018
"-"
Nice, clean, friendly stuff, would definitely stay again
5/3/2018
"Room and staff were excellent, food quite expensive"
5/3/2018
"-"
Hotel spotless, staff friendly. Tea and coffee topped up and complementary water awaiting us. Only complaint is the bathroom floor got really wet from taking shower and the hairdryer was a pain as you had to leave your finger pressed down to make it work. The bar area was very comfortable and relaxing.
4/3/2018
"Gorgeous Hotel"
Very clean and comfortable. Definitely recommend a stay here. Be aware you will be charged to use the pool, which I did not mind but had not been told. Will be back.
1/3/2018
"Very nice , friendly staff. 5*"
26/2/2018
"Beautiful room ,lovely and clean"
26/2/2018
"-"
Breakfast was over priced and cold chefs not rotating the food on the breakfsst bar. My wife was sick towards the end of the day because of this.
25/2/2018
"-"
Reception were friendly and welcoming, however we booked a triple room, the room was not set up for 3 of us, only 2 towels and cups in the room asked for an extra cup which never materialist. A little did appointed.Ladt year stay at the Victoria crown Plaza so was expecting the same standard which it wasn`t . We ate in the restaurant to see 2 mice run across it
25/2/2018
"Good location"
In easy reach of railways station, friendly staff and finctional rooms. Drainage was too slow in shower.
25/2/2018
"-"
Very helpful friendly staff, room was very clean and quiet lovely to not have to check out until 12.
22/2/2018
"-"
The hotel was good breakfast fab, the only complaint is, it`s the first of hundreds of hotels I`ve stayed in that I had to pay to use the pool facilities, so for one night with my grandchildren it basically cost another £20 which I wasn`t happy about but I could so no to the
19/2/2018
"Modern and clean"
Whilst hotel staff could not do enough for you and the hotel itself is modern and immaculate, the same cannot be said of the Belgo restaurant. After waiting over 30 minutes to have the dessert order taken they then got it wrong and had the temerity to put a service charge on the bill. This was removed when we pointed it out. Would certainly stay at the Crowne Plaza any time though.
19/2/2018
"Staff great hotel clean and very comfortable nice to have gym sauna steam +jacuzzi pool facilities"
Only draw back was 3.50 charge for use of swimming pool thought it was all inclusive.
17/2/2018
"Hotel fantastic"
Hotel was fantastic, the staff were superb, nothing was too much trouble. Two 7 year old girls loved every minute of it and the Reception staff were brilliant, including talking to the girls and not ignoring them. Thank you.
15/2/2018
"-"
Amazing hotel I sed be cuming bk here made my daughters 13 birthday amazing thank u
14/2/2018
"Lovely Hotel."
This hotel was lovely, although we had booked a room with two double beds but ended up in a room with one double and a sofa bed (with no bedding), the hotel staff provided this once they were made aware. The hotel is a bit of a walk from the nearest underground, which was sometimes a bit difficult with a young child, but overall a lovely clean hotel with good facilities.
14/2/2018
"-"
Only criticism was having to pay extra to use the on-site pool.
13/2/2018
"Very good! "
Only one issue! One bottle of water for 4 guests! One biscuit for 4 guests!
12/2/2018
"Staff extremely helpful, room and hotel very clean, modern and comfortable, great location "
11/2/2018
"Nice hotel"
Recently spent two nights at Crowne Plaza hotel.. On arrival, greeted by nice friendly staff, and told we had been upgraded. Room very clean and comfortable with every convenience, tea/coffee, hairdryer, iron and lovely toiletries. Also loved the spa facilities and my grandson enjoyed the swimming pool. Overall a nice experience.
11/2/2018
"Excellent hotel"
Hotel excellent- staff very helpful and good position
11/2/2018
" Comfiest beds ever! "
5/2/2018
"Recommended stay!"
Superb accommodation and friendly staff!
5/2/2018
"Hotel was amazing staff are very attentive "
4/2/2018
"Good "
Very clean and staff very helpful. Bar staff also very friendly. I had a double room but was only provided with one robe and tea and coffee was only set up for one person. They did attend immediately when asked. Main issue was parking. Car park is far too small for size of hotel and you cannot pre book
4/2/2018
"Hotel was excellent and modern staff lovely pool and jacuzzi was an extra bonus "
2/2/2018
"not 4 star"
hotel was clean rooms were very clean bit dated.. prices for breakfast / meals just not welcoming.. across the road nice restaurant offering two course for £11... staff very welcoming.. highlighted on booking that was celebrating my wife`s 50 th birthday, disappointed nothing offered to her..
29/1/2018
"Loved our stay "
Staff very helpful very comfortable stay we loved it thank u
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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