Mayfair 4 star deluxe reviews

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To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

90%  based on 324 reviews

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Guest rating:

22/3/2015

"-"

Has a fantastic stay at this hotel. Staff were very friendly and helpful. Room was spotless, comfortable bed and the shower was fantastic. Breakfast was perfect. Would definitely come back

Guest rating:

25/2/2015

"Very comfy!"

The room was really nice and the bed was enormous ! We ate in the restaurant , in the evening and had an excellent meal .Food and service was really good. Overall we had a superb time over Valentines weekend .

Guest rating:

15/2/2015

"Needs more works to really qualify for 4 stars"

Only on lift working servicing 7 floors, very small vestibule area around lift suitable for about 5/6 people so got very cramped waiting for the one lift in operation. Concierge desk invariably empty. Check in/out staff extremely helpful and diligent. Restaurant food and staff faultless. Room was ok, but showed definite signs of age, cracked sealings around bath/sink areas, bath robes should have beed replaced years ago. Doors of rooms slammed shut as they had no `thingy` to slow their closure. Overall room clean and linen fresh, but no more than one would expect from a 3 star. Tea/coffee making facilities don`t justify the extra star.

Guest rating:

15/12/2014

"First time there."

An excellent place to stay, close to all you need. Staff very pleasant and helpful. We had our evening meal and it was super value - and breakfast was brilliant and presentation great. Well recommended.

Guest rating:

15/12/2014

"Excellent location"

Guest rating:

15/12/2014

"Very convenient location."

Lovely room, clean and everything you need. Lotions in bathroom etc. staff really friendly and helpful. But do check as the night we stayed we couldn`t use the lounge area as there was a party booked in. The lounge area wasn`t as attractive as it could have been unfortunately.

Guest rating:

3/11/2014

"Superb"

A great hotel in a perfect location for the theatre, underground and shopping. Accommodation was fantastic, food was brilliant and the staff extremely polite. Definitely recommend this hotel and would stay again.

Guest rating:

27/10/2014

"-"

Excellent rooms and service

Guest rating:

26/10/2014

"Great breakfast comfy bed"

Guest rating:

26/10/2014

"Pleasant Surprise"

This hotel was just what we wanted. Near and convenient for theatre and very comfortable. Staff were most attentive and we would definitely visit again.

Guest rating:

26/10/2014

"Lovely hotel."

Lovely hotel . Rooms very clean and comfortable and the staff were brilliant ......would definitely stay again.

Guest rating:

26/10/2014

"Good value well situated hotel"

Only a couple of niggles,breakfast was hit and miss with food running out and know one really in charge . It should not be down to the guest to tell them the trays are all empty, it`s basic stuff Concierge was rude when we arrived but he was the only one as all the staff were really nice Would stay again but the management need to up their game and train the staff I would suggest they look at how the cavendish run their hotel as its spot on

Guest rating:

23/10/2014

"Not the bargain it seemed"

Warm greeting, room not very inspiring. Cushion on bed had a dirty cover,curtains had stains on them,bed had a broken wooden slat and there was a quilt underneath the bed. The metal strip between bathroom and room was loose. The kettle had a tea bag in it and where or where were the biscuits? The hotel is busy updating some rooms and have forgotten about there customers!

Guest rating:

19/10/2014

"lovely Hotel"

We were very impressed with the hotel our room was very nice we loved the décor the staff were very welcoming and friendly. Breakfast was good with lovely staff. We would definitely stay there again .

Guest rating:

5/10/2014

"Went to the hotel to see a show for my wife`s birthday, she was impressed."

Excellent hotel with good staff who were very professional and helpful,

Guest rating:

2/10/2014

"Great value"

Although the hotel was undergoing some refurbishment, our stay was very good. Location is excellent in the heart of Mayfair, staff were very pleasant and helpful, and we would certainly return to this hotel again.

Guest rating:

29/9/2014

"booking a twin means a twin"

this would have all been OK but the hotel had not provided for a twin as booked and we had to wait for the room to be correctly prepared. The mini bar and hotel prices and extreme and unless you have money to burn, do not go anywhere near the mini bar. My idea of 4* and this hotels idea of 4* is somewhat different and an excuse of "well thats London for you" is not acceptable

Guest rating:

28/9/2014

"Fabulous base for a fantastic weekend."

Stayed at The xxxxx for a theatre trip weekend. Myself and my girlfriend enjoyed every second of the time in London. Lovely,stylish room with a huge comfortable bed and ice cold air con. Just around the corner from Green Park tube and a pleasant walk to Picadilly Circus and on to Soho or Covent Garden. Breakfast was amazing...so much so we didn`t need lunch. Would recommend this hotel for anyone wanting a great night in London.

Guest rating:

28/9/2014

"Fabulous hotel, with wonderful staff, I could not fault it."

Fantastic centrally located hotel, with provides luxurious accommodation, with excellent staff. The room was spacious clean and very comfortable, with everything in good working order. I could not fault it. The staff were warm and friendly and very helpful. I would recommend this hotel to anyone.

Guest rating:

28/9/2014

"-"

Friendly staff. Excellent service

Guest rating:

28/9/2014

"-"

Great location, friendly staff, but a slightly cozy room and a bit of a wait at breakfast.

Guest rating:

28/9/2014

"Nice hotel but"

hotel OK apart from extremely squeaky floorboards in rooms and corridors. In supposedly delux twin the bathroom layout was ridiculous, washbasin behind door, only accessible with door closed not ideal for a couple

Guest rating:

22/9/2014

"Rooms very nice staff very helpful position of hotel within eay reach of theatres"

Guest rating:

21/9/2014

"Lovely hotel"

Beauty full hotel wonderful breakfast buffet staff where friendly always willing to help room was massive and well stocked too be using this hotel again

Guest rating:

21/9/2014

"-"

We were staying on the first floor up, at front of the hotel, and the road was very noisy, and people stood by the rent a bikes were very loud til 1 ish in the morning. The room was very comfortable and breakfast was excellent, but the noise pollution terrible

Guest rating:

15/9/2014

"Hotel was very nice but a little noisy at night."

Guest rating:

15/9/2014

"wish we could have stayed longer !!!"

Guest rating:

15/9/2014

"Return customer fab hotel close to amenities and great quiet location booking again for December."

Reception, Concierge, Restaurant, Room Service and facilities all so helpful and attentive, nothing is too much trouble for the colleagues at this hotel.

Guest rating:

14/9/2014

"-"

Great location, ideally located for green park tube station,Piccadilly shops, theatre, restaurants. Hotel staff were. Very friendly & helpful. Room was spacious and had everything we needed. Breakfast was very good. Wpd definately stay there again .

Guest rating:

8/9/2014

"-"

Very nice hotel but just a couple of quibbles. There was no hairdryer in the room and one of the tiles in the bathroom was broken

Guest rating:

8/9/2014

"Washing Mayfair - Great place to stay"

The hotel was in a really good location - very central for sight-seeing and also for getting to the Apollo theatre where we had booked to see Wicked. The rooms were excellent, very clean and staff were very obliging. The breakfast was excellent, and once again the staff were very efficient. really enjoyed our stay.

Guest rating:

7/9/2014

"Well positioned for Theatres or Shopping"

Adequate in all aspects, very good Breakfast choice

Guest rating:

5/9/2014

"Not quite up to scratch"

Good location. Slightly tired hotel with relatively small double room. Very disappointed didn`t have an iron in the room - had to call 3 times for one to be delivered. Room service wasn`t great or quick. Friendly enough staff though.

Guest rating:

4/9/2014

"Nice hotel but........"

On entering the building there was not anyone to greet us and we had to interrupt a conversation between two staff members to show us where reception was as it was some way to the right of the main entrance. At checkin we collected our key and luggage from reception. We were given no information of where our room was. On entry to our room we were very pleased with the layout. No complaints with the breakfast apart from there were no fried eggs! On check out there was not even a "thank you, we hope you enjoyed you stay". Summarising: Hotel was lovely and had obviously had a lot of money spent on refurbishment. This was let down by some members of staff just going through the motions of a day at work. First impressions mean everything and unfortunately on this occasion did not come up to the standards expected of a 4 star hotel in Mayfair.

Guest rating:

2/9/2014

"satisfactory"

Guest rating:

30/8/2014

"Excellent location..very helpful staff!"

Guest rating:

27/8/2014

"Quiet location in Mayfair"

Hotel team very courteous and helpful. Good size rooms. Clean and comfortable. Short bus or tube ride away from Oxford Street, Theatreland etc.

Guest rating:

26/8/2014

"Great hotel"

We enjoyed our stay. We had no complaints. The breakfast had most ever thin you could want

Guest rating:

25/8/2014

"Non refurbished rooms very uncomfortable bed!!"

On arrival, the staff were very professional and welcoming. We arrived in our Non smoking room to the stench of cigarettes and a nice ashtray on the table. The staff quickly changed our room, but the new one had a really uncomfortable bed and this lead to a bad nights sleep (not what you want when you have a busy day the next day). The breakfast was a slight redeeming feature with plenty of choice and nice food. All in all we wouldn`t stay there again if we were in a similar room. We understand they are in the process of refurbishing all the rooms, but I would not class this overall as a 4*.

Guest rating:

25/8/2014

"don`t think it was as closer to theatre as started."

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Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.

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