London Eye 4 Star Deluxe reviews

Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

93%  based on 488 reviews

<<   More reviews >>

Guest rating:

21/1/2018

"Outstanding service."

All staff were friendly and gone out of their way to be helpful. The room was upgraded,we were allowed to check inearly and our suitcase was looked after the checkout.

Guest rating:

14/1/2018

"Best place to stay. Friendliest staff"

When booking there are a choice of hotels but this is the best. Great value staff are so frienfly and caring. Great location . We love it

Guest rating:

13/1/2018

"Lovely room, staff and location"

Sadly let down by poor quality breakfast, Luke warm and tasteless. Everything else was very good.

Guest rating:

12/1/2018

"Impressive"

The chosen hotel was the xxxxx Plaza xxxxx xxxxx. They upgraded us to a studio in this well sited and very comfortable hotel. Very good breakfast included in the package.

Guest rating:

10/1/2018

"Fantastic"

We would definitely stay again, there was no queue for breakfast, everything was straightforward if you don`t want to eat out there`s a microwave in the room and a Tesco express and Sainsbury local close by. The room was very clean and comfortable. We had drinks in the hotel bar after the show which was great too. Staff are lovely and friendly . Can`t fault the trip. Thanks

Guest rating:

8/1/2018

"no way was our room 4 star deluxe "

myself and my daughter telephoned hotel direct to tell them it was my friend and my special 60th birthday for the hotel to make our stay that extra bit special it was no way a superior room and we were told that that`s what they call a standard room why????? call it superior I asked the chap said £20 each per night to upgrade and it will not be much better I even put it in my extra bit on my email to you .Our room you couldn`t walk between the two tiny child size beds ,I told reception on check out who said they normally do special things on extra special birthdays ,But like I said I thought it was suppose to be deluxe it was not one good thing breakfast and breakfast staff were good but hotel room we were put in was no where near a deluxe superior twin it was so tiny one bed would have been a sqeeze never mind two beds very disappointed for our 60th birthday treat that was not cheap room 410 hope you can do something about our experience it was no where near 4*deluxe

Guest rating:

7/1/2018

"-"

Superb hotel could not fault anything spotless modern rooms excellent food and such pleasant, helpful staff

Guest rating:

7/1/2018

"-"

Hotel staff were polite and really helpful,we also had a complimentary upgrade to a studio apartment on arrival which was a really big room with kitchenette,and living room,this made our stay even better,the hotel is also with I. Walking distance to all attractions and theatres with a ten minute walk either over the foot bridge or Westminster bridge.i would recommend this hotel for your stay.

Guest rating:

3/1/2018

"-"

Excellent position,friendly and efficient staff. Comfortable rooms. Would highly recommend.

Guest rating:

19/12/2017

"Fabulous "

Wonderful staff, clean and spacious room and in a perfect location for central London. Couldn`t fault it.

Guest rating:

10/12/2017

"Perfect for London visit"

Could not fault the hotel service, room, food excellent.

Guest rating:

28/11/2017

"Fantastic hotel"

Fantastic hotel

Guest rating:

13/11/2017

"-"

2nd time at this hotel will book again , walking distance to London Eye , Houses of Parliament, and many more attractions Hotel was lovely,staff very helpful and a fantastic breakfast in the morning couldn`t ask for anything better highly recommend

Guest rating:

10/11/2017

"Excellent hotel. Extra special as we were upgraded."

Guest rating:

9/11/2017

"We were celebrating our 25th wedding anniversary and must say the hotel made our start very special"

Guest rating:

7/8/2017

"Hotel London Eye 4* Deluxe."

Really well located to Waterloo station and London eye. Very friendly competent staff. Lovely and clean and for a London hotel very good sound insulation. Would recommend

Guest rating:

13/3/2017

"-"

The staff, especially those in the restaurant, were excellent and nothing was too much trouble for them. The room was very comfortable and very clean.

Guest rating:

26/2/2017

"Near to train station"

Centrally located, excellent rooms

Guest rating:

19/2/2017

"Central location room very clean good breakfast"

Guest rating:

12/2/2017

"Comfortable and hospitable"

The hotel was ideally situated for us. The staff were absolutely helpful with nothing too much trouble. The room was excellent with just a couple of minor niggles; one of the cups was badly cracked and the sink plug did not seal so couldn`t retain the water. The bed was very comfortable and we had a perfect sleep. Breakfast was incredible with everything one could wish for. As it was my wife`s birthday the hotel put a bottle of wine in our room and one of the waiters presented her with two small inscribed cakes at breakfast, an excellent and personal touch.

Guest rating:

6/2/2017

"Lovely hotel"

Had a lovely 4 day stay the hotel was very good lovely staff very helpful breakfasts were very good thank you for a lovely stay would definitely return to this hotel very central for London eye big Ben and houses of parliament S

Guest rating:

5/2/2017

"Lovely"

I would recommend this hotel to anyone. The staff were polite and helpful, nothing was too much trouble. We had breakfast which was varied, hot and delicious. The rooms were comfortable, clean and had everything you could need. I would stay here again.

Guest rating:

20/1/2017

"-"

Great location. Very clean. Dining area too small leading to queues at breakfast. Possibly only a problem at weekends. Slightly confusing which hotel we were staying at as there`s a bigger (nicer!) xxxxx plaza next door which wasn`t clear when booking.

Guest rating:

19/1/2017

"Couldn`t do enough for you"

Had purchased as a present, rang hotel to inform them of the birthday and they made it very special. Thank you.

Guest rating:

17/1/2017

"Amazingly friendly staff"

We arrived at 10:00am and allowed to book straight in to our room. The reception staff, concierge, cleaners, restaurant staff, everybody went out of their way to be friendly and accommodate your every need. would definitely stay here again

Guest rating:

15/1/2017

"Excellent hotel in an excellent location"

From start to finish our experience in this hotel couldn`t have been better all the staff were very friendly the rooms were fantastic and very clean the food was fantastic I couldn`t recommend the hotel highly enough

Guest rating:

15/1/2017

"-"

Good 4 * hotel in a great location. We got a free upgrade to a suite. Breakfast was good plenty of choice just very cramped tables very close together

Guest rating:

14/1/2017

"Misleading...don`t believe everything you see on the website."

A bit disappointed with this 4 star hotel, majority of the bedrooms do not have a view of the London Eye, unless you are on the 10th floor or above in the Penthouse. The studio room was quite spacious for 3 adults, it could have been cleaner as very dusty, and it was cold at times due to the air conditioning. Restaurant for breakfast was very small to cater for the 399 bedrooms, always a queue for 20 minutes before getting a table. The hot food was cold and the waiters were very fast at clearing your table when you are still eating! The Bar area is very small and the Lounge area upstairs consisted of 1 sofa, so there was no where to socialise, you were forced to go back to your room in an evening. The word "sorry" was used a lot by staff but I don`t think they understand the meaning of the word. The only positive side for the hotel is the location by Westminster bridge and easy access to public transport. However I would not rate this as a 4 Star Deluxe Hotel.

Guest rating:

13/1/2017

"a brilliant stay."

The hotel nights stay and the show were a birthday treat for my partners birthday. On our arrival it had all been booked but at their suggestion our room was upgraded to a suite. The room was excellent and the breakfast the next day was very good. All in all we got what we paid for plus a bit extra. I would recommend hoteldirect to anyone and I will be using them again. Well done all.

Guest rating:

11/1/2017

"Nice hotel"

Room was very comfortable and well equipped and the staff very helpful.

Guest rating:

31/12/2016

"Family break."

Our stay here was great. The staff were friendly, helpful & knowledgeable. The location is great for the London Eye plus other local restaurants, the touring bus routes & tube for further destinations. The rooms were spacious, clean & modern complete with a shower cubicle & seperate bath. Would look forward to returning here with the family! Many thanks.

Guest rating:

31/12/2016

"December 2016 Christmas Stay xxxxx Plaza xxxxx xxxxx Hotel Waterloo awarded4****"

Guest rating:

21/12/2016

" Plaza xxxxx xxxxx"

Great Hotel and Staff. Only bad thing was only one Chef was cooking the food fresh. Need two there full time to keep all the trays full. They were frequently empty as the Chef was busy cooking eggs and porridge.

Guest rating:

4/12/2016

"-"

Room was great. Breakfast not so great, service poor for breakfast

Guest rating:

12/9/2016

"Above expetations!"

Guest rating:

24/8/2016

"Studio suite."

Guest rating:

3/7/2016

"No complaints"

Guest rating:

7/4/2016

"handy position nr westminster bridge waterloo station modern pleasant facilities"

have had better breakfasts. scrambled eggs like wallpaper paste but could order freshly fried or poached. bacon looked microwaved staff very good all round had to request extra towel as not enough given daily. + only had face towels 1 day despite requesting food in bar excellent and not overpriced. good childrens menu te

Guest rating:

1/3/2016

"we were treated very well indeed. This is the second year running we have gone therre"

Excellent all round

Guest rating:

1/3/2016

"Very good hotel"

Makes a good base for visiting London, a lot of attractions within walking distance, close to the tube and rail make easy to visit .places like Hampton Court. The hotel as a good breakfast from a full English to cereal and fruit. nice rooms and great staff who are all helpful which makes it a nice place to stay.

by Secure Internet

Or tel Reservations on: 0800 633 8000 (+44 1872 261 100)

Mon-Fri: 9am-5.30pm

Our review system

Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.

With Hotel Direct you can make your break for LESS money. It's cheaper because when you book a break, we pass on special discounts for packages from hotels and train companies as well as making the total price lower. And you'll make a break in LESS time because in one place you can book your hotel, your train plus 1000s of shows, events and attractions.