To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
7/1/2018
"Lovely hotel, maybe skip breakfast "
We stayed here and it`s a fantastic location for the Apollo and the tube and Victoria street station is a couple of minutes walk away, there`s a couple of restaurants within 2 minute walk including a Nando`s and a burger and more. The rooms are lovely very clean, ice machines in the halls. We choose the bed and breakfast option and to be honest we were met by a waitress who took our details, she offered us a table in th bar but we wanted a table in the actual restaurant so suggested we waited and the member of staff so so rude, after feeling like we`d made a fuss we eventually got a seat in the restaurant but the assistant then went on to make us feel uncomfortable by suggesting she was talking about us. We complained to the management but as we booked through hotelDirect then offered only an apology. Great hotel but skip breakfast
28/12/2017
"Not enough staff"
Had to wait over 30 minutes for our room even though we didn`t arrive until 3.30 pm because he Hotel was short on housekeeping staff. Reception did offer us a drink at the bar while we waited but the wait left a very poor first impression. Also no water in the room when there was supposed to be some - small thing but it shouldn`t be difficult.
16/10/2017
"-"
High standard, very good service
10/9/2017
"Really good stay, with the exception of the beds. "
We stayed in a superior king room. The room was comfortable, though it had twin beds!! Unsure if mates would want to stay in such a room. Surely only couples would. They`d want a double bed. Or even better a king size bed to go with the superior room. Still a good stay after a great theatre night down the road.
28/8/2017
"-"
Fabulous Hotel. Needs more options for Vegan breakfast but otherwise brilliant
27/8/2017
"-"
Very comfortable room, lovely breakfast and excellent friendly service. Couldn`t fault it.
18/8/2017
" Wonderful hidden gem deal, lovely staff very kind and a great hotel. Really spoilt us."
15/8/2017
"-"
When we arrived at the hotel they said our booking was for the night after. Not what you really want to hear. It took 10 minutes for the receptionist to come back and tell us this would be ok. Put a bit of a dampener on the start of our break really. Apart from that the hotel was good. Staff were really friendly and helpful elsewhere in the hotel.
13/8/2017
"Great location for `Wicked`"
2 minutes from Apollo Victoria for Wicked 2 mins from Victoria station Good value hotel for central London, decor slightly tired in places but the room was good clean comfy quiet. Tried the gym which is free for guests, well equipt if slightly small. Breakfast buffet was good in Tozi restaurant, on coming back from breakfast the maid was in the room despite us leaving the privacy sign on the door..was not impressed by this. Not a luxury hotel but a good acceptable standard for a pleasant stay, I would use it again.
4/8/2017
"-"
A couple of things that I mentioned when checking out, we had to ask for towels and bathmat on the second night also although aware that time is important, felt that breakfast food should not be cleared away while guests may not have finished eating
22/7/2017
"A top hotel for London!"
This was a mystery choice. Stayed many times in London and this is in my top 3. Staff ALL courteous and friendly. The room was spacious and had excellent and modern facilities. I would have liked to vary the air conditioning as it was loud or off. Great to have mirrors you can see in and bedside controls. Would definitely stay there again. So close to the theatre!
12/6/2017
"-"
What a fantastic hotel really impressed with the room and a really good breakfast. Park xxxxx Victoria
5/4/2017
"-"
The hotel was lovely the staff were friendly and the breakfast of high a standard would definitely return and recommend it
12/3/2017
"Friendly staff & comfortable "
27/2/2017
"Perfect hotel"
This hotel is gorgeous. As it was our 10th wedding anniversary we were upgraded free of charge to a beautiful apartment. When we came back from our afternoon in London, we found a special tray of chocolates had been left in our apartment with Happy 10th Anniversary` piped in chocolate icing on the tray. A lovely touch which was really appreciated. The hotel staff couldn`t have done any more for us.
26/2/2017
"Great value and great location"
Rooms clean, breakfast vey good.
7/2/2017
"-"
It is the first time we have stopped here and were very impressed. Very friendly staff and nothing was too much trouble. Very good food and well presented. Nice relaxing seating in the foyer. Attentive waiters serving snacks and drinks.
5/2/2017
"Beautiful"
Really nice hotel friendly staff clean tidy cannot fault it
5/2/2017
"-"
Lovely hotel, exceptional staff and a very comfortable bed! Would definitely book again when we are in the area.
5/2/2017
"Great location "
Hotel was easy to find, a great location and had everything you`d need for a super stay. Again, very acommodating for 10 yr old. Would return and recommended
29/1/2017
"Nice room shame about the breakfast"
The three rooms we booked were very nice. Pleased that the hotel arranged our rooms together. Room nuisance issues: The television in each of the rooms automatically switched itself on at the unearthly hour of about 4.45 am. I could not get the sink to hold water. My daughter next door could not get the sink to release the water! Various continental breakfast issues: There was a significant wait in queue to be seated. Then no-one offered us any tea or coffee for a long while. Eventually, we got a waitress to bring some `tea` but it turned out to be coffee. The tea which was brought instead was very weak and tasteless. There were no meats in the buffet. When the last few bread rolls and croissants available were taken there was about a 30 minutes wait for some replacements to appear. Overall, the continental breakfast was not good value at £14 given the various other places nearby we could have had breakfast.
28/1/2017
"-"
Everyone so helpful
25/1/2017
"-"
The hotel staff were very friendly and helpful. Hotel itself was very nice, and so close to the theatre we managed to avoid the queue for the ladies in the theatre, and popped back to the hotel in the break
23/1/2017
"-"
Very nice and friendly stay in a comfortable surrounding.....
20/1/2017
"Faultless!!!"
Everything about this hotel is good. Location, staff, room and breakfast. It was excellent and would definitely stay again.
17/1/2017
"Very nice hotel and excellent location."
The `cold` breakfast was excellent, unfortunately the `hot` breakfast was almost cold! Otherwise a good hotel for central London.
17/1/2017
"Lovely Hotel in good location"
This hotel is just a 2 min walk from Victoria station. The check in was quick and rooms were lovely with a super king size bed and Elemis bathroom products. Staff were all friendly. We were expecting just continental breakfast but it was full English too at no extra cost. We would definitely stay at this hotel again.
8/1/2017
"-"
Attentive staff clean smart tidy rooms and a great full breakfast
23/10/2016
"Spotless Hotel with great location. Staff were lovely, very friendly and helpful. "
19/8/2016
"Professional friendly service. "
Celebrated my daughter`s 18th and they upgraded to a lovely room and left red petals on the bed wishing her happy birthday along with a collection of lovely small cakes. We were on the 6th floor with lovely views.The bed was king sized and sooo comfortable. Central to tubes 2 minutes.We came by coach from Derby to the Victoria Coach station. If you want to get to the hotel from there i would advise walking through the Victoria station passing the underground on your left (dont go downstairs) stay in victoria station then opposite the information screens walk out of the station and keep walking right cross some traffic lights if you see Argos your in the right direction turn the corner and the xxxxx is on the right.Lovely hotel professional friendly staff.
24/5/2016
"-"
The staff were very friendly and helpful. Would recommend to anyone
20/3/2016
"The hotel that thinks of everything!"
Great location, clean and efficient staff. Super comfortable beds and a fab continental breakfast. I also stayed at the grange hotel St. Paul`s the same weekend and can honestly say the xxxxx won hands down!
28/2/2016
"-"
The hotel was clean, comfortable and the staff were very helpful. Breakfast during a busy time was under supplied with bread, croissants, clean glasses for juice on the sunday and we did have to wait for 20 minutes to be seated, but it was a busy time of the morning. Bar staff took our order for drinks and food on the Saturday evening, but only half of the order was placed (Calamari ordered and never turned up). But generally, all the staff were very polite and courteous. Room was very comfortable and clean. Overall we were very well pleased with the booking.
22/2/2016
"Lovely helpful and welcoming staff"
We had a great stay. All the staff were really helpful. We ate in the restaurant and the lounge bar, service excellent and so was the food.
21/2/2016
"Great location for the Apollo theatre. "
A nice hotel in a good location. Staff very helpful too.
21/2/2016
"Modern comfort."
At first glance it seems like any other generic hotel but little touches make it stand out from the rest like home automation and headed mirrors . And the front of house staff were second to none.
18/2/2016
"-"
Staff very friendly .rooms very good and clean.hotel was spotless .food excellant.with a great free breakfast.would definatly visit again.
10/2/2016
"The Hotel, room and staff were excellent and we would recommend it to anyone."
The food was excellent with a good chuice for breakfast and evening meals. The room was clean and well equipped.
8/2/2016
"Park xxxxx Victoria"
We arrived 20mins early and were allowed to our room as it was already ready for us. When we got to the room, there was a problem and we reported it to reception. The receptionist was quick and efficient at dealing with the issue and upgraded us straight away to an available room. Ten minutes after check in we received some complimentary macaroon sweets with a welcome card, later on a bottle of Prosecco was delivered on ice. Overall the whole experience was fantastic. The staff could not have been more helpful or friendlier and most importantly efficient at their jobs. Breakfast was great with such a variety and the sauna and steam room was very clean, quiet and relaxing. This experience was a Christmas present for my partner and through the effort of the service delivered, made it a very special occasion and I would like to thank them.
8/2/2016
"Excellent room and breakfast "
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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