Z Hotel Victoria reviews

Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

87%  based on 167 reviews

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Guest rating:

19/4/2016

"Lovely little box"

Although there wasn`t a window in the room we soon got used to that and didn`t really miss it. Everything you needed was in the room and it was set out very well. Comfy be, Sky TV :) and a powerful shower. All in a handy location for Victoria, the shops and the show. Staff were very welcoming and friendly. Would definitely stay again next time we visit :)

Guest rating:

21/3/2016

"Claustrophobic rooms."

Rooms were claustrophobic with a lot of sharp corners some marble some glass and was totally unsuitable for my disabled wife. Children should not be allowed to stay.

Guest rating:

16/3/2016

"Fantastic location and staff"

We managed to check in extra early at no extra cost, the room was small but very clean and modern. The staff were very welcoming and helpful. This hotel is within easy walking distance to many attractions including Buckingham Palace, Knightsbridge, Houses of Parliament, Westminster Abbey and many more. Highly recommended

Guest rating:

14/3/2016

"Excellent "

The rooms are small but have everything you need and are at a very high standard. Extremely clean and lovely large towels. The complimentary drinks and cheese in the evening were a lovely touch.

Guest rating:

10/3/2016

"-"

Very close to the coach station, and train station, the Z Hotel is ideal for those taking a short break to London. The room was small, but that wasn`t an issue as I didn`t require a large room. I love the fact the bathroom has frosted glass walls. Even with no window, the room was bright, and didn`t feel claustrophobic at all. On my next trip to London, I will definitely stay here again

Guest rating:

27/2/2016

"-"

Had a really good stay staff couldn`t do enough for us would recommend

Guest rating:

26/2/2016

"-"

The staff were friendly and helpful, room clean, lovely shower and absorbant towels. Ideal if one wants a base to sight see and visit shows in London.

Guest rating:

21/2/2016

"Never again"

The first room we were offered had no window and was very chlostraphobic I was given another room which was the same size but with a window...the rooms are VERY small and the bathroom is segregated off by frosted glass which you can see through. So you can be seen on the toilet. The bed was rock hard and I am Sat at home right now with a heat patch on!!! In agony!!!!....the cheese a biscuits were a nice touch but not replenished enough....staff were really friendly and helpful...we,left a 6.30 in the morning after not sleeping a wink..the rooms are also hot and trying to work out the temperature panel was ridiculous so we gave up. You can`t open the window. They have literally squeezed as many rooms in as they can and it doesn`t work..Never ever again and my husband and i both agree.

Guest rating:

9/2/2016

"-"

Hotel was really nice and staff really helpful. Was very close to where we wanted to be. Only down side to stay was the bed was hard, so didn`t sleep as good.

Guest rating:

8/2/2016

"-"

Excellent location close to tube stations and theatre . Lovely hotel great customer service staff are willing to help in every way only downside was the room was tiny ! Not expected but ideal if not spending a lot of time in hotel. Nice breakfast and free cheese and wine in the evening

Guest rating:

23/1/2016

"Hotel "Z" Victoria"

No wardrobe and very limited space as the room was tiny however it was clean with tea and coffee making facilities. Room temp was to hot for our liking and the aircon pushed out warm air and forget about any privacy when doing your ablutions. OK for a couple of nights but don`t plan on doing to much shopping as there is no where to store it.

Guest rating:

7/1/2016

"-"

Very pleasant and helpful staff, great location,downside is the rooms are extremely small especially the lower ground rooms. I booked a queen room but I,m afraid it`s not what you expect for a queen side,there are no wardrobes to hang your clothes,the bed is pushed hard against the wall,no space at all,very modern but very claustrophobic

Guest rating:

6/1/2016

"beautiful hotel and staff will do anything for you!"

The hotel was beautiful and the staff were brilliant. My mum and myself realised that the pillows were feathered which is a problem for us as we are both allergic but it was no issue for the staff to change. Very friendly. Would stay again.

Guest rating:

5/1/2016

"Does what it says on the pricetag!"

Small but made up the whole London experience!

Guest rating:

4/1/2016

"Couldn`t fault this hotel "

Friendly and helpful staff, very tentative and willing to go out of their way for guests, couldn`t fault the hotel very clean and location is great. Would dehonatelly stay at this hotel again if planning a trip to London in the future.

Guest rating:

22/12/2015

"Perfect"

Exactly what we needed. 2 minute walk to the theatre. very friendly staff. top hotel!

Guest rating:

6/12/2015

"Hotel was clean quiet and were very polite and happy to help."

Will def.ly recommend this hotel. The only thing needed is maybe more than one plug socket in each room

Guest rating:

28/11/2015

"-"

Only downfall, was that the room allocated to us was very very small, fortunately we aren`t v.big so just about managed.

Guest rating:

8/11/2015

"I was given the key to my room nothing was said upon arrival that it was a disabled room, "

This hotel was clean and tidy and the staff were very helpful,, I was just dissapointed that my room was a disabled room and nothing was mentioned to me on arrival,, if I had wanted a disabled room I would of wanted one and common descency would of told your guests that you have a disabled room, I have no other complaint than this it may be able to help with further guests visiting this hotel in the future

Guest rating:

8/11/2015

"A Little small"

Guest rating:

8/11/2015

"Hotel Z Victoria "

Nice room though quite compact, with good food and friendly and helpful staff.

Guest rating:

27/10/2015

"-"

Great stay at this hotel s5aff couldn`t have been nicer loved the complimentary wine and cheese .Rooms small but spotless free wifi definitely stay again .The nice staff màke this hotel .

Guest rating:

24/10/2015

"-"

Room too small, bed too hard, could hear and feel rumbling probably from trains. Didn,t get much sleep.

Guest rating:

19/10/2015

"Good if you are young at heart. Very compact and would only suit fit people. Double bed against wall"

Lovely staff, good breakfast and very convenient for Victoria Station and underground system.

Guest rating:

15/10/2015

".Good modern room. I had not stayed in the hotel before so was pleasantly surprised"

The hotel is in a good location being close to Victoria tube station. It is a new and modern hotel and I was surprised when I found the room had no window. This was not really a problem though as most hotels you cannot open the window and the time that you are in the room is only at night. The room was compact but very clean and modern so great for a short break or one night stay.

Guest rating:

14/10/2015

"Really enjoyed our nights stay - the unlimited free cheese and wine was a welcome surprise !"

We arrived earlier than the checking in time but a room was sorted for us to get ready for our afternoon in London. Our `inner` room was very clean but compact - fine for me and my daughter but husband would have felt claustrophobic so I might try a different type of room next time. Staff were very attentive, friendly and helpful - nothing was too much trouble ! The free wine and cheese (lovely presentation)was very good quality and I was surprised at the range of cheeses available. Didn`t book breakfast but wish we had - it looked wonderful ! Thank you.

Guest rating:

9/9/2015

"The room was very small (in the basement) and noisy (tube trains)"

Guest rating:

6/9/2015

"Poor breakfast "

Rooms uncomfortable small with no windows. Would have like a English breakfast which wasn`t available but was offered a bacon sandwich which when given was cold and obviously been cooked much earlier and left on the side waiting for someone to order one.

Guest rating:

29/8/2015

"No window "

The hotel and the staff was lovely, although The constant train vibration wasn`t so nice Hotel direct Booked us a room with no window and booked Us tickets on a half price kids day so that was A little off putting when the little was was munching Away and fidgeting. So not entirely happy but Overall a lovely two day break

Guest rating:

26/8/2015

"-"

fantastic hotel, complimentary wine and cheese was a really nice surprise as well as ice cream, superb location right near 2 theatres. Staff at the hotel were very welcoming and made our stay even better!!

Guest rating:

25/8/2015

"Brilliant, friendly service with good facilities "

Had a lovely stay. The room was well furnished including a spacious shower and comfy bed. It had been recently painted and smelled strongly, but upon mentioning to reception they offered complimentary breakfast, which was excellent.

Guest rating:

30/7/2015

"Excellent hospitality. "

Good quality accomodation in a good location. Clean and simple rooms that are small but functional. What makes this hotel excel is the excellent hospitality of all the staff. Very friendly and welcoming and very genuine. Very impressed that cheese and wine evening is complimentary. Very nice touch and a way to promote a social atmosphere between travelling guests and staff. Would not hesitate to recommend.

Guest rating:

26/7/2015

"ANNIVERSARY WEEKEND at the Z HOTEL ...... GREAT"

We love this hotel. The staff are amazing. Very welcoming, courteous and very helpful. There is only one negative and that is the size of the room. I am sure it was smaller than our last visit. I did pay what I thought was a full rate. This was £32 MORE THAN OUR LAST VISIT TWO YEARS AGO. The cheese and wine buffet at the end of the day was brilliant. The breakfast at £9.50 per person was excellent. We hope to visit this hotel again. X

Guest rating:

22/7/2015

"Z Hotels "

Fantastic staff, even offered complimentary cheese and wine from 5-8. Really nice room, 3 min walk from Apollo.

Guest rating:

14/7/2015

"-"

Small rooms. Great location.

Guest rating:

5/7/2015

"Fantastic "

Amazing location, lovely staff, complimentary cheese, wine and ice cream was a great touch :D rooms small but all that you would need and typical for the middle of London :D

Guest rating:

1/7/2015

"ideal for mice "

Clean modern and friendly but, The room was so small you couldnt swing a mouse in it , and the reception was also the bar and eating area , I was eating breakfast with people checking out behind me . I know it was london central but well overpriced for what you got

Guest rating:

18/6/2015

"Box room"

The hotel itself was immaculate could not fault it. The staff were very welcoming, the cleanliness of the hotel was also immaculate however the double room was very small, was disturbed by the lift and did not get a good night sleep. Also the bed was against the wall so didn`t get the full potential of Queen size bed.

Guest rating:

6/6/2015

"wonderful hotel"

exceptionally clean and well maintained, the staff at the hotel were very welcoming, friendly and informative, wouldn`t hesitate to stay again, and highly recommend the hotel.

Guest rating:

30/5/2015

"what an amazing find!"

Great hotel, the staff couldn`t have been more helpful and friendly. Lovely compact room with everything you need, including beautiful thick fluffy towels!! The complimentary cheese and wine was a fantastic touch and they just kept refilling our glasses!! Really cannot fault this hotel :-)

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Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.

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