make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
29/7/2017
"Very nice hotel"
Very nice hotel, helpful staff, nice rooms and really great breakfast. Only thing is I thought the rooms could have been cleaner.
24/7/2017
"Good quality hotel with a lovely bar overlooking the Thames. "
The staff were great on arrival and took our bags and gave us complimentary water bottles (it was hot!) so we could go and explore the Imperial War Museum and check in when we came back. Vauxhall tube station was closed so getting to/from attractions was not easy as we found out that works on quite a few lines were scheduled for the weekend. Nothing the hotel could do about it, but it would make me re-think staying south of the river because it is just not as well connected. The room was spacious, all facilities great, and a very nice breakfast with freshly cooked eggs. I did object to an automatic service charge being placed on our drinks bills - bit cheeky! It wouldn`t have been discovered if I hadn`t asked to see the bar bills when checking out.
12/7/2017
"Disappointing"
Arrived at 2pm, the allocated check in time to be told our room would not be ready for another 2 hours! That meant we had to meet our son in the clothes we had travelled up in. No apology or advice where we could get changed! Lobby was dark and dingy so we ended up scrabbling about in our.bags trying to change should oes at least! Room was ok when we arrived later although there were marks on sheets and pillowcases. No tea available in room had to ring housekeeping . And a shard of glass on bathroom floor. Not what we were expecting for a 4* hotel and for the price we paid. Will not be returning 128532;
16/6/2017
"Possibly the most expensive bacon sandwich in the uk"
21/5/2017
"Classy Hotel"
Lovely clean upmarket room, comfortable beds, spacious room. Great location. View could have been better. Would come again to this hotel.
10/4/2017
"-"
Have just spent 2 days in Park Plaza River Bank hotel with my 50 yr. old daughter. Excellent hotel, very friendly efficient staff. Beautiful clean rooms. I requested a quiet room & got one, we weren`t bothered about a room with a view as we only used it to sleep in. We did not use the restaurant but it was nicely located overlooking the river. Will definitely use this hotel in future as it is so easy to walk to the centre even though it`s on the South Bank. Can definitely recommend this hotel.
4/4/2017
"Nice rooms, very friendly and efficient staff. Great location easy to get about London. "
19/11/2016
"Great service, lovely hotel."
We were welcomed by warm and courteous staff. Nothing was too much trouble. Would happily stay again.
8/11/2016
"Wow"
The welcome & staff were all friendly polite & most helpful. The Hotel was spotlessly clean the rooms very modern & Birthday treat left in room was Fabulous. The food was delicious & had everything you could want. Our stay was made very special by the Hospitality of the staff at this lovely Hotel. Thank you all so much
23/10/2016
"-"
Due to some building works at front of hotel check in was very busy and we had to queue for a while. Rooms had everything we needed and beds very comfortable. Went down to restaurant for breakfast and was told they were busy and give us a voucher for the Restaurant Latino upstairs. Poor service by waiting staff. Were told we could sit at the bar for breakfast and we said no thank you so waited for a table! We had to make our own toast, coffee, was lukewarm, no cutlery on table and no fried eggs at the buffet. Not what we expected for the price paid. Will not choose to stay here again unfortunately.
18/9/2016
"Good location"
Close to the main train line but couldn`t hear it in the night. Had a problem with the electrics in the room when using the iron which caused the power to go out but was fixed before we returned for the night. Breakfast over priced, would expect loose tea and fresh fruit rather than tinned fruit
30/5/2016
"Friendly, helpful staff and a clean, tidy, well stocked room. Central London location a big plus."
29/5/2016
"Would have liked to know that the hotel was having major renovation works prior to booking. I booked"
29/2/2016
"-"
room was ok for an overnight stay but very dated
28/2/2016
"Could have done without being charged £7 for 2 small bottles of water. "
21/2/2016
"-"
Absolutely fantastic hotel. Nothing was too much trouble and the breakfast was wonderful.
30/1/2016
"Top spot ! "
Smart hotel, really clean, well located near Westminster . We extended our stay . Thanks Amanda on reception, getting one of our rooms changed (it was booked while we asked to stay the extra night) Hotels direct theatre breaks provide a great service. Cheaper than booking both hotel and theatre separately. When we decided to extend our stay they got us a cheaper rate than we found on the net. So easy as well we phoned the number on our confirmation e-mail and the really helpful lady sorted it out within a couple of mins. All round fab service . I will use them again
25/1/2016
"too hot"
9/12/2015
"-"
Nice hotel, big room. such a shame that all the building work is going on to the left, right and even on top of it. Avoid floor 1 at weekend this time of year as your by the function room, christmas party time. kept awake from 2,3 and 4 am due to rowdy party goers trooping past the room. Breakfast was good and plenty although the room was cramped, think its a function/corporate room converted to serve food during building work. In saying all this we were out all day sight seeing so only in the hotel late evening and breakfast. Good position on the Albert Embankment 6 minutes from the tube at vauxhall. Hotel are putting in a good effort during all the building work, very helpful.
4/7/2015
"Staff seemed uninterested in providing a good service."
The hotel has building work going on to the left, right and directly above!! We were not warned about this and the building work started before 8am on a weekend! I brought this up at check out for the girl on reception to tell me "it`s not something we decide" in reference to telling customers about the building work. I realised that, dear - you`re just on reception. But this wasn`t really the response I was expecting from a supposedly 4 star hotel. Perhaps I`ll bring it up with the manager and get so one to contact you? The breakfast was a shambles. Other than that, passable.
5/4/2015
"disappointing river views"
The hotel overall was very nice. I had asked for an upgrade before arrival to an executive room with river views which the hotel said on arrival was free of charge unfortunately the river views was hidden behind a multistory building being built next door. Breakfast was cold and chaotic with staff being unable to adequately assist
5/4/2015
"-"
The hotel room was lovely and the staff all very pleasant one little disappointment was that I had arranged a glass of prosseco for my daughters birthday at breakfast but it was overlooked and was told she could have complimentary chocolates as it was her birthday but apart from that it was a lovely stay
9/3/2015
"Comfortable"
Attentive staff. Very good range of food for breakfast. Rooms clean and beds comfortable.
28/2/2015
"Fabulous hotel "
9/2/2015
"Friendly staff"
Staff can`t do enough for you. Dean the doorman is a legend!!
6/2/2015
"Excellent"
Staff informative. Room was very clean and large. Location brilliant. Highly recommend the Plaza Will go again
1/2/2015
"beautiful"
staff helpful/ pleasant, room lovely.
14/1/2015
"Nice"
Lovely staff& room, shame about the view and the construction that started up at 07.30
4/1/2015
"Overall the hotel was good but unfortunately in the room that we occupied suffered from noise issues"
the noise came from the close proximity to the railway juncture which we overlooked and a strange noise that we struggled to get a handle on until the next day which appeared to be the lift shaft motors as room near lifts. on top of this the heating cycle on air con didn`t appear to work. It was very cold but after arriving back quite late after night out and then realising that it wasn`t warming up we were in bed. We considered ringing reception but at gone midnight what could they realistically have done!!! We decided to soldier on. I did mention it on check out too which they did apologise. Breakfast was nice with a good comprehensive choice of fare.Whole field mushrooms were a treat.
2/1/2015
"Poor late night service"
Having specifically booked this hotel and the show we assumed that it would be easy to get a taxi to take us to our evening show, this turned out to not be the case, there was a wedding party taking place that night and we were told by the door man that is would be impossible to get a taxi to the front of the hotel while the guests were arriving, we said that we would wait on the road but as he was preoccupied by the wedding guests arriving he refused to phone a taxi for us and he advised us to walk to the underground and use that, this we did and no thanks to him we managed to get there on time to enjoy the show. On our return later we decided to use room service, on ordering our food I was told that it would be 25-30 minutes, it arrived over an hour later stone cold and my burger was not properly cooked in the middle. Apart from that we enjoyed our stay.
28/12/2014
"Fantastic hotel"
Great room - overall stay fantastic
22/1/2012
"Excellent hotel."
Very comfortableand well-appointed room. 1st class breakfast and very nice restaurant(s).
9/1/2012
"Requested river view 10 months in advance, our room was at back of hotel. they blamed Hotel Direct"
Reception did not LISTEN to requests. Booked table for 4 in club lounge, at £25 per head plus drinks. Found later they had booked us into Latino restaurant at £99 per head. However good hotel if you tell them eveything twice.
29/12/2011
"Great service and great customer service"
On arrival the service we received was to the highest of standards. The room was prepared and we were let in early, the room was exellent. I would recommend this hotel to any one.
11/12/2011
"-"
Fab hotel - executive suite rooms are gorgeous - really pleased! Thanks park plaza riverbank for making our Christmas visit so lovely
5/12/2011
"-"
excellent in every respect...would definitely recommend to family and friends visiting London.
28/11/2011
"-"
The rooms were excellent along with the facilities and location. Reasonable price and the staff were friendly and accommodating.
27/11/2011
"Excellent stay at Park Plaza Riverside"
Very good Hotel and location had an excellent stay, very helpful and friendly staff, would recommend for a London visit
27/11/2011
"-"
Very nice hotel and would stay there again. Unfortunately I did not find many cafes very close by. I also found the walk to Waterloo longer than the description said.
14/11/2011
"spottlesly clean hotel, but food and drinks much to overly priced ."
Room was spotless and very comfy bed, and staff very friendly and helpful .
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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