make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
15/11/2010
"nice staff"
booking in very smooth although very busy, only problem was someone came into the room at 8-50 despite sign on door saying we were still in
14/11/2010
"Could not find a thing wrong with the hotel VERY good stay"
14/11/2010
"Lovely hotel in a great location"
I chose this hotel as it was a studio rather than just a room. Our party was made up of 2 adults and 2 children. The studio was lovely with flat screen TVs in both the living area and the bedroom area. When we arrived the bed settee was made up in the living area for the children and they loved it. We only stayed one night so didn`t make use of any of the facilities. The staff we found to be very helpful. Would definitely stay again.
7/11/2010
"The hotel was fantastic - very modern and clean.The staff on arrival were very welcoming and helpful"
Unfortunately, we had to go downstairs in the ballroom for breakfast due to too may guests. I feel that we didn`t get the same level of service we would have if we`d been in the dining room (e.g. no hot water facility to make a herbal tea, long queue for toaster). When you are paying £21 for breakfast, it`s not really good enough. Apart from that, it was a very pleasant stay.
5/11/2010
"modern and well placed"
26/10/2010
"location was fantastic- pool and sauna amazing for a hotel on such a site"
pool staff members friendly and helpful room cold at night and duvet on fold down sofa quite thin- kids were cold. not very much milk for in-room drinks lighting not excellent no kids TV but we could get SKY sports- would rather have a choice kids TV saves lives... really! view fairly sad for that price would look elsewhere another time
12/10/2010
"Very comfortable."
Perfectly situated for many of the major sights. Friendly staff, particularly noticeable in such a large establishment.
11/10/2010
"our 2nd time here, we love it. modern contemporary hotel, lovely pool and gym."
11/10/2010
"reeption staff rude and not helpfull would recommend them going on a custermor service course"
hotel lovely but staff at reception rude and not helpfull ,lost our booking and then tried to charge us again ,eventually they got us a room only to find it was a twin not a double when we complained they replied they had run out of doubles ?
11/10/2010
"Excelent facilities & superb staff"
This hotel is a fantastic location for sight seeing and the west est end.The hotel is modern stylish and clean. The staff were all first class. Didn`t eat at the hotel as prices very high and £21 for breakfast just to much.
10/10/2010
"Very modern and clean hotel, sadly only had one night but would love to book a longer stay"
3/10/2010
"-"
The only disappointing detail was the fact that the view from our window was poor. The hotel was fabulous and the staff were friendly and helpful. Will definitely come back.
3/10/2010
"amazing modern and funky, a must for every one who appreciates modern living."
excellent location and setting. Has that wow factor due to the amazing exterior and interior design of the hotel and rooms themselves. Will make it a regular visit even better than the HILTON chain of hotels.
3/10/2010
"-"
Great location for visiting local sites of London - booked superior room which was nice and spacious, hotel staff very friendly and helpful especially as the weather was dreaful so the offer of umbrellas etc was much appreciated. Dining in hotel was expensive but lots of reasonable restaurants/cafes nearby, the hotel was happy to advise us where to go so no problem asking. Spa facilities were very good. All in all a very relaxing weekend in a nice modern hotel.
1/10/2010
"Great location, smart and comfortable rooms"
Overall had a very good stay, marred only by a few minor issues: long queue for check-in (Saturday lunchtime so understandably busy), then reservation could not be found on system - had to wait even longer - and then the two rooms booked together were on different floors using separate lifts, which was rather a nuisance. But actual rooms were very good and staff helpful.
28/9/2010
"Beautiful room, really soft pillows."
27/9/2010
"London at its Best!!"
27/9/2010
"Stylish, comfortable and a great location."
The South Bank is a great starting point for much of the West End, with the advantage that you see the river everyday. The new Park Plaza is enormous, but this doesn`t detract from the comfort and convenience. Breakfast is expensive so opt for one of the many eateries next to the Royal Festival Hall instead, or take your own croissants and pop them in the microwave in your sweet little kitchenette.
24/9/2010
"Fantastic Location and Stunning Rooms"
Upon arrival the reception staff were very quick and efficient and despite being early we checked straight into our beautiful room. Even the lifts impressed us. Our stay was to celebrate my partners birthday and we would return with without shadow of a doubt!
21/9/2010
"Outstanding"
Amazing hotel, staff were helpfull, courteous and knowledgeable would highly recomend to everyone
20/9/2010
"-"
Very quiet, staff very helpful , friendly and considerate. Thank you for making our short stay so easy. We also enjoyed the lunch in the Italian restaurant on the ground floor. I would recommend it highly......hope to return soon
19/9/2010
"Classy hotel"
We were extremely pleased with the service from the reception staff and everyone at the hotel, the room was excellent and the whole hotel was amazing feel really blessed to have picked the hotel, great location as well, the in room meals were very reasonable unlike other hotels we have stayed at.
19/9/2010
"Great if coming into Waterloo"
If arriving at Waterloo it was great to leave suitcase and then head into town. Very close to Houses of Parliament - could see Big Ben from window! So very close to all that London has to offer. We walked back from Piccadilly at night. Hotel very clean and modern. Incredibly polite and courteous staff. Bar was lively and exciting. Did not eat in but plenty of places locally. A great place to stay.
19/9/2010
"Would of liked an out facing room, "
14/9/2010
"Fantastic hotel. Ideal location. Good value and very helpful staff. Grandchidren loved it - big TV`s"
11/9/2010
"Lovely"
Lovely hotel but shame breakfast could not be included. We had a studio which means the sofa is pulled out to become a double bed which was fine but we had to contact reception to get the bed linen and then make up the bed ourselves.
7/9/2010
"Great location with excellent amenities"
Loved the Executive Lounge. The Service was impecable.
31/8/2010
"Fantastic hotel, ideal location. Surprisingly large rooms!"
We booked a studio for 2 adults and 2 children and were expecting to get the usual shoebox of a London hotel room, but in fact this was more of a suite, the children had a separate room with a metal-framed fold out sofa bed that was really comfortable, and their own TV! The main bedroom was also far more spacious than many more expensive London hotels and had a 6ft-wide bed and all the usual extras. Everything was beautifully clean including the large bathroom with separate shower cubicle. Hotel facilities were excellent, especially the pool, sauna and steam room (free!). Will definitely stay here again. Thank you!!
22/8/2010
"We had a fantastic time"
Booked Studio for 2 adults and 2 kids, it was fantastic. Room was really modern, staff were pleasant and helpful.
20/8/2010
"very modern, comfortable hotel"
Excellent value on last minute booking. Breakfast a little expensive
20/8/2010
"-"
Helpfull staff, wonderfull rooms, good food..what else can you ask for? perhaps the cost was a little high Dr J Berloth
19/8/2010
"Great family hotel"
Excellent facilities, prompt staff and great choice of services. Close to Waterloo station and the main tourist areas around the London eye. Will use again
16/8/2010
"Fantastic, modern hotel! Perfect for families."
We thoroughly enjoyed our stay, the studio room was perfect for a family of four. The rooms are quiet and have everything you need including iron and hairdryer! The location is excellent, only two minutes walk to Waterloo station or west minster bridge and you are set to go anywhere in London. Loved it, we will definitely come back and recommend to everyone we know!
9/8/2010
"Everything is good, except the airconditioner."
The price is all right, bathroom is clean, the room is nice. Just one thing need to improve is the airconditioner, that was only cold air, too cold in the room. Anyway I was enjoy the living.
9/8/2010
"Couldn`t Fault it!"
Immaculate, new hotel. Family room was excellent. Food excellent. Very welcoming for families and pool great for kids. Service always friendly and effcicient. Location, perfect for sightseeing. Have stayed in many hotels in London and this is my favourite, particularly for a family stay.
26/7/2010
"I enjoyed staying in this hotel."
On the deal we obtained this hotel offers really good value for money in a central London location. The staff are helpful and friendly, the studio rooms are large, quiet and comfortable (and big enough for a family of four), there is a good swimming pool and the bill was affordable.
12/7/2010
"The staff`s customer service made my husband`s 50th birthday extra special. Thank you so much for a "
Cleanliness was spot on.
30/6/2010
"A brilliantly located, modern, value for money hotel"
This is a very excellent hotel providing a central location to the he rest of the city. It`s new, the environment is modern, and its 2 minutes away from the Thames. Ideal for both business and family. Very quick response from staff. I enjoyed it.
26/6/2010
"Twin rooms were not as stated"
Ordered two twin rooms. They were in fact, two rooms each with a pull-out bed, and we had to call housekeeping to get them made up. We don`t think that a pull-out bed is the standard for that kind of high price hotel. Carpet was dirty near the window and needed cleaning. Pool not yet ready (why don`t they say this on the web-site? Staff were excellent.
16/6/2010
"Very comfortable stay"
Food very well presented and service excelent !
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
With Hotel Direct you can make your break for LESS money. It's cheaper because when you book a break, we pass on special discounts for packages from hotels and train companies as well as making the total price lower. And you'll make a break in LESS time because in one place you can book your hotel, your train plus 1000s of shows, events and attractions.