make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
31/1/2016
"Thistle Trafalgar Square "
Lovely quiet hotel and so convenient to the show we were going to (Close to you). We really enjoyed our time in London
26/1/2016
"Thistle hotel trafalgar was excellent"
The staff were very friendly and helpful and made our stay even more special, thank you for their hard work. the hotel was very clean and comfortable. will stay there every time I am in London now :)
25/1/2016
"good hotel nothing wrong with the room"
5/12/2015
"Ideal location, superb accomodation"
Friendly and helpfull staff, comfortable bed and pleasant facilities. Couldn`t want anymore from such a central location.
9/11/2015
"-"
Excelent location. Grteat staff. Will stay there again..
6/11/2015
"Wonderful staff, excellent service"
Wonderfully surprised by the size of the rooms. A lot bigger than some London hotels I have stayed in. Nice relaxing lounge and the breakfast as hassle free yumminess. Thank y9u to all staff and truly well done
29/10/2015
"-"
Comfortable accommodation, staff were all very pleasant and helpful. The hotel is ideally situated for the theatres, eating establishments, National Gallery etc. Would definitely stay there again.
29/10/2015
"In ideal position for theatre break"
18/10/2015
"Thistle trafalgar - great central location "
2 mins walk from Leicester Square, ideal for theatres. Parking available next door
17/10/2015
"Lovely! Staff so friendly!! Brilliant hotel for the theatre! Couldn`t fault it! Would defo use again"
4/10/2015
"Ideally placed"
Fantastic for all the local amenities very central
3/10/2015
"not great start and had to ask for compensation"
we had 2 rms booked and 1, Rm 418, had not been cleaned but chambermaid had tried to make it look like she had cleaned. Duvet pulled up and cushions back on bed but bedlinen was sickmaking, covered in dark body hair and stains.Bathrm not great either. Reception offerd clean but only later when we askd did they offr comp breakfast
13/9/2015
"-"
Lovely hotel ,lovely welcome and the rooms are beutifull. .would book again
11/9/2015
"10th wedding anniversary "
Fantastic hotel room, we had a junior suite and received free chocolates etc as our wedding anniversary. Brilliantly located.
7/9/2015
"No problems,good location"
7/9/2015
"Perfect - great location, wonderful, friendly stagg"
26/8/2015
"Personal Service, free upgrade and chocolates for birthday celebration, huge comfortable bed"
19/8/2015
"Great quality hotel in the centre of London. Would stay again."
14/8/2015
"Customer service at its best"
Had a small issue with the air con, reported it, sadly it couldn`t be sorted right away. However without any prompting the following morning we were told that because the issue couldn`t be resolve there would be no charge for our evening meal. That`s what I call first class customer service.
1/8/2015
"Great staff great spot"
22/7/2015
"-"
The staff were very friendly and nothing was too much trouble. When we returned to the Hotel after the show there was a hand written card, wishing us a good stay and hoping we enjoyed the show and a little box of delicious chocolates, such a lovely gesture,
22/7/2015
"-"
Small room but had everything we needed. Very comfortable bed. Liked the air conditioning and 12noon checkout. Great location.
11/7/2015
"Brilliant !!"
We couldn`t recommend it more highly & exceeded our expectations in every way. The location was brilliant being just around the corner from Leicester Square, Trafalgar Square & Covent Garden & a short distance from the Palace Theatre. The reception staff were very welcoming & helpful, & our room was an excellent size modern room fitted to a VERY high standard, with everything you would want including King size bed, fabulous bathroom, air conditioning, free tea & coffee. Would definitely stay here again. Finally the hotel reception staff had remembered we were going to a show leaving a card & box of very nice chocolates wishing us a good time. Absolutely made our short break to London. Brilliant !!!
6/7/2015
"-"
Lovely room and the hotel was very central for our stay, and thank you to the staff for the added touch of a birthday card and wine following our small inconvenience with checking in.
4/7/2015
"Oasis of peace in centre of theatreland"
Can`t believe how quiet this hotel was considering it`s next door to National Gallery and right in heart of theatreland. Perfect size too, not too big and impersonal. One member of the reception staff in particular, Valentina, deserves special mention. Nothing too much trouble for her, checked us in quickly, explained everything available, left us chocolates in our rooms for when we got back from the theatre, and next day when we checked out and she heard we had a full day sightseeing planned, she arranged for our overnight bags to be retained at the hotel. All the staff were lovely but she shone as she provided excellent customer service. Will definitely be using that hotel and that chain again.
22/6/2015
"Advanced double room on booking form is a standard room"
We were surprised to find our advanced double bedroom was in fact a tiny box room. When we asked reception if we had been given the correct room at check in they said their standard rooms were the same as advanced double on the booking form and we had been given the correct room. It wasn`t very comfortable at all.
5/6/2015
"-"
V goodnight
30/5/2015
"room and food excellent with very friendly staff. will recommend."
25/5/2015
"Beautiful"
Very nice clean,comfy and stAff very pleasant
2/5/2015
"Nice hotel"
Nice hotel comfy bed, clean, quiet room and very convenient for theaterland and Westend cinemas etc. Staff very polite and helpfull. Only gripe bar and breakfast charges ridiculously expensive even for London. Great place to stay but eat and drink out is my advice.
26/4/2015
"really helpful and would certainly come back"
19/4/2015
"modern, clean and very central"
The Thistle is very central to all the major tourist areas, the staff are friendly and the hotel and room are modern spotless with good facilities.........all you need for a weekend city break
23/3/2015
"-"
Great hotel, would have given it an excellent rating but the breakfast was poor
6/3/2015
"Fabulous "
Exceptional clean, comfortable and modern Hotel, lovely staff. Location wise it was perfect.
19/2/2015
"-"
Hotel wonderful service and clean spacious rooms
16/2/2015
"-"
Staff very helpful, and a nice touch for my wife`s birthday a bottle of champers and some chocolates on returning from the show thanks very much, shame we only stayed one night
2/2/2015
"-"
Small rooms and limited facilities, but clean and quiet and in an excellent position for visiting London. All of the hotel staff were exceptional, attentive, helpful and pleasant, as someone who stays in hotels around the world throughout the year it was a refreshing change to find efficient and happy staff from breakfast, through to the night porter.
28/1/2015
"Ideal location"
This hotel was ideally located for a sight seeing and theatre break.
11/1/2015
"Couldn`t do enough"
This is one of the best hotels I have stayed in. I have been lucky enough to have travelled quite a bit over the years in both my personal and professional life. This hotel was quality with a personal touch. It was spotless and modern and the staff could not do enough for us...which can`t be said for many hotels these days. Well done and thank you.
15/12/2014
"Good location to Queens theartre . Comfortable surroundings."
Bedroom was just big enough but very little storage room.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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