To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
"pleasant stay, comfortable bed, friendly staff, great location, super continental breakfast"
Overall, a very nice hotel. My only problem was the shower - lack of pressure made it fairly useless. Needs looking into.
Well situated to cover the Kensington and all locations close to Hyde park. Perfect for our requirement to be near Imperial College and our daughters graduation at the Royal Albert Hall. The family room we had was just right for two adults and a child, staff pleasant and very helpful.
"Excellent location but room small and traffic noice intrusive."
We were going to a show at the Albert hall so position was excellent. The staff were very welcoming and helpfull. the room was small and bathroom was a very small shower room. No curtains or double glazing made the traffic noice intrusive till the early hours. Very clean , continental breakfast excellent. Would use again if I could choose a room away from front of hotel. .
"Very friendly and helpful staff. Clean and tidy."
"Best value for money hotel locally, and my preferred option."
The staff were very helpful and the bed comfortable, however the single room was very small.
"A pleasurable stay."
A well kept hotel with friendly staff in a nice area of london close to kensington house and gardens, about a ten miniute walk to High street kensington tube station.
"Great location and building and good value for money"
Smart place just off Kensington High Street but very quiet. Helpful staff. My room had a great little terrace overlooking trees.
"very good location for Albert Hall , Hyde park and good shopping"
We were on the top floor in a small room, but it was perfect for our needs. Everyone in the hotel was helpful and pleasant. Nice touch of a welcome letter and free drink at the bar. hairdryer, iron etc all supplied- great for a short break.We would use this hotel again if we needed to be in that part of London.
"Clean, comfortable, well-equipped, well-located."
The situation is excellent, off the main road so not noisy but close enough to Kensington High Street with interesting shops and restaurants and a 5 minute walk to the Tube Station. Was pleased to find an iron, ironing board and safe in the room. Continental breakfast is fine with fresh fruit, toast, buns, croissants etc. The staff are friendly and helpful.
Nice hotel, friendly staff good value for money in a great location
"very helpful and friendly staff."
"Ideal Location,obliging, and friendly staff,well appointed room but a little on the "tight" side."
"Excellent positon, generally very good impression"
A couple of small niggles- the lift wasn`t working yesterday afternoon (at least, another guest and I waited 10 minutes before attacking the stairs!) and the ceiling fan was not working and noone could be found to put it right (annoying on one of the hottest nights of the year!) Otherwise, very pleasant staff, welcome drink appreciated, good breakfast. Room very small- next time we would go for a better one.
"Close to Albert Hall"
Great location within short walk to Kensington High Street (and nearby Waggamma!!). Friendly staff, very comfortable room with all necessary amenities and a quiet nights sleep! Excellent breakfast. A real hit!
"Comfortable. Great location. Friendly staff. "
"would recommend this Hotel"
I found this Hotel to be very good. Though the rooms were small they were clean up to date, great shower! which is a must for me. The staff were helpful and very friendly the breakfast was also excellent , would definitely stay in this Hotel again.
The hotel was good, the staff were very helpful and location was great for the Royal Albert Hall. The only downside was breakfast as everybody came down at the same time and space was limited, but after a short wait tables were cleared and breakfast was lovely, the waitress was very apologetic. I would use the hotel again.
"Great, quiet location near to Kensington Gardens & the Royal Albert Hall."
Location was fantastic for our trip to the Royal Albert Hall. We also walked to Notting Hill from there. The reception staff were very friendly. Breakfast was a continental buffet with decent fresh orange juice. You could pay extra for a number of cooked breakfast dishes. The only negatives were that the room was very small indeed, although it was clean, well equipped and nicely decorated. And the passenger lift was next to our room and quite noisy.
STAFF VERY HELPFULL AND FRIENDLY. LOVELY LOCATION. VERY PEACEFULL. ONLY DOWNSIDE WAS THAT BEDS / MATTRESSES WERE TOO HARD.
"clean, friendly, quite hotel value for money just one thing breakfast couls have been served earlyer"
"Excellent location and friendly staff. "
Stayed for one night and was very impressed with the room and the helpfulness of the staff
"friendly clean and efficient in attractive part of town"
"Comfortable, welcoming and stylish"
"Excellent - we`d stay here again . . ."
My wife and I stayed here for one Saturday night while visiting the Albert Hall just a few minutes walk away. Just tucked away off the the main road, it was easy to find and nice and quiet. Staff were attentive, polite and friendly. Our room was modern, very clean & fresh and well appointed. A real pleasure to stay in. There`s a nice little bar for pre-theatre drinks and an excellent breakfast the following day. We could not have asked for more and we would definately stay here again. Recommended.
"Friendly and professional staff, good facilities, great location"
"Very clean, friendly, attentive staff and newly decorated"
We had a very good stay in The Kensington House Hotel. The hotel is very convenient for Kensington High St and a short walk or bus ride to Olympia which was our destination. Our bathroom was suprisingly large for a London hotel. I often stay in another hotel when i visit Kensington but wiill now change to this hotel.
"Very good choice in the right location for Kensignton and the Albert Hall, Musems etc"
Friendly, pleasant hotel, well enough equipped room, good breakfast. Good for a short break, maybe a bit limited for a longer stay. Some nice touches like complementary drink.
A good small hotel in a quiet residential area. Good customer service. Good value for money
"Room Size and Service"
Room a little smaller than expected - difficult to move around the end of the bed! Service was great - breakfast fab!
Excellent hotel with very friendly, helpful staff. Would definately stay here again.
"Great little hotel - well placed for Albert Hall"
Have stayed at this hotel twice now and would recommend to anyone wanting to stay in a quiet area close to Royal Albert Hall. The rooms are small but have everything you need (iron, tv , tea/coffee making facilties etc) and are very clean. Good value for London.
"Very convenient location for High Street shopping"
Room on 4th floor very stuffy despite opening windows and overhead fan - thank goodness it was not the height of summer! Limited comfortable seating in bar - not particularly inviting (presumably because the room was really the breakfast room)
"Very good hotel"
This was a present for my inlaws, they really enjoyed there stay at the Kensington House. They said it was a small hotel, a little noisy at night with taxi`s arriving, but you`d expect that in a way, but very pleased with it, also recieved a free glass of Cava or coctail on arrival. Highly recommend.
"great location; helpful and pleasangt "
I think maybe the facility for a light snack menu (without the hour wait) would be beneficial. Maybe the shower although adequate could do with a little updating and the tea tray could do with more than one tea bag per guest.
"Buena situacion, trato cordial y amable. Calidad de instalacion razonable."
"Very good value"
The accommodation was clean, comfortable and quiet. Staff were welcoming, attentive and helpful. Breakfast was plain but substantial. The evening meal, however, was delivered 25 minutes late, which in itself was no problem. However, by the time it was served to us in our room, it was only just warm. In spite of this, we are looking forward to our next visit and have recommended Kensington House to friends and relatives.
"Specifically requested a quiet room. Given a room with window facing busy street. Not happy."
Friendly hotel but disappointed that after requesting a quiet room we were given a room with window facing busy street. Moved after first night but does not detract from the fact we were not given what was requested.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.