Coronavirus Covid-19 Update

Updated: 15th May 2020

We wish all our customers and travel agency partners safe passage through this challenging time.

We have been working since the closure of theatres, the later UK lockdown and subsequent updates, with our hotel, rail and theatre partners to ensure that all affected guests are safely informed of the closures and restrictions that affect their breaks and hotel bookings and to explain the options.

Travelling before 4th July?

If you were booked to check-in between 23rd March and 3rd July 2020 (or between 17th March and 3rd July for Theatre Breaks), then you should have already been contacted by us and notified of your cancellation and options. If you are in possession of rail tickets you should have been asked to return a photograph of these with 'VOID' written on each ticket but not obscuring the ticket number, to with a note of your booking reference number. In the event that are booked to travel before 4th July and have not heard from us, please accept our apologies and email stating your full name and reservation number, or for Travel Agents,

Travelling on or after 4th July?

At the time of writing the UK Government has advised that as part of Step 3 of its Covid-19 recovery plan, the re-opening of some of the hospitality sector (which includes hotels) may be considered from 4th July. Therefore, at present all reservations with check-in dates from 4th July 2020 remain in place. As and when there is any update from the government that affects further bookings, we will notify affected guests and travel agents. However, in the meantime please bear with us and allow us to focus upon helping those customers who were booked to travel during the present restricted period. Thank you for your patience.

Contacting us

Like many businesses at present, we are operating with a core team of staff who are largely working remotely. If you were booked to travel in April, May or June and would like to contact us, please see our contact details below. We regret that we cannot presently communicate by phone but our team is responding promptly to all emails.


Travel agents:

Please keep safe and well.

With Hotel Direct you can make your break for LESS money. It's cheaper because when you book a break, we pass on special discounts for packages from hotels and train companies as well as making the total price lower. And you'll make a break in LESS time because in one place you can book your hotel, your train plus 1000s of shows, events and attractions.