Barcelona Universal reviews

Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

93%  based on 136 reviews

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Guest rating:


"Good location, very clean and staff very polite and helpfull"

Guest rating:


"Bathroom let it down"

The room was adequate, but the shower screen was dirty (rusty colour) around the seal both on the inside and outside of the screen. We stayed in room 420.

Guest rating:


"Wonderful Hotel even better staff"

Had a great stay at this hotel the room was nice and as described but what made my stay perfect was the staff. They are the some of the most friendly and helpful people I have ever met in a hotel, nothing was too much trouble. Next time I go to Barcelona, I know where i`m staying! 10/10

Guest rating:


"Great Location"

Staff were exceptional, very friendly, helpful and nothing was too much trouble.

Guest rating:


"Very good hotel situated in a good location and next to metro station. Lots of eating places around"

Guest rating:


"Excellent hotel and staff"

This was our first trip to Barcelona and we found the staff so friendly and helpful which helped to a memorable holiday. Many thanks

Guest rating:


"Excellent location "

Would stay again.

Guest rating:


"Very friendly and helpful"

Enjoyed out 3 days stay.All staff very kind and the bar prices were very competitive.Breakfast buffet was very good.Nice clean hotel.Would stay there again.

Guest rating:


"Excellent room very central location"

The hotel was fantastic, room really spacious & clean. Lots of bathroom products which is very nice. The staff were vey helpful. Only downside was that there was no tea or coffee making facilities in the room.

Guest rating:


"Great service and very helpful staff"

Guest rating:


"Friendly staff, good location, very enjoyable stay"

The member of staff that checked us in provided very useful information throughout our stay and was always happy to help. The room was very nicely furnished and clean. The little pool on the roof with the area above to sit in was very handy at the end of the afternoon when you are hot from walking around the city. The only negative comment is that the bath was very slippery after having a shower.

Guest rating:



Our stay was very enjoyable. Hotel was clean throughout and staff were courteous and helpful. We weren`t over impressed with the the buffet breakfast. The choice was limited and overpriced. We ate out after the first morning. Our room did not have a window to view outside the hotel which was disconcerting. There was a window which opened on to an enclosed shaft contai ing pipework which let in a little light but offered no view other than another three tiled walls, a bit odd.

Guest rating:


"good convenient location"

just a few steps to the metro and you can go anywhere, not the prettiest area but so convenient. The hotel was between good & excellent there were a few things that you could moan about but it was overall very good. One tip buffett brilliant restaurant food tried once awful

Guest rating:



great hotel in every way cost, location, staff very helpful & rooms very clean and modern. definitely use again

Guest rating:


"Fantastic hotel and very well located being right by a metro stop."

Guest rating:


"Hotel was lovely and clean and the staff were very attentive"

The hotel was close to the main las ramblas it was very clean and the staff did look after you, nothing was too much trouble. My only criticism is that with us having a room on the Main Street it was very noisy right through the night, it must be on the main hospital route because the sirens went off every night. I am sure if you get a room at the back of the hotel it would be a lot better. We would go back to that hotel again but we would request a room at the back of the hotel.

Guest rating:



Nice clean hotel would highly recommend. They only thing I didn`t like wan not having a window.

Guest rating:



This would have been an excellent rating if the restaurant menu changed daily and coffee making facilities had been provided.

Guest rating:


"Good hotel"

We did have a small problem with lack of electricity but the staff sorted this out and compensated us in a sufficient way. There was a bit of noise from the busy street so maybe ask for a room at the back of the hotel. The breakfast wasn`t included in our particular rate and we found the 15 euro charge per person a bit over the top. However, overall the rooms were clean and very nice and it was a comfortable stay. The area is nice and close by to local sights.

Guest rating:


"First class , hotel , with large rooms"

Good value enjoyed our short stay

Guest rating:


"No tea / coffee option available in the room -- no kettle provided. No Real/Man match shown."

Guest rating:


"Good hotel walking distance from Ramblas"

Guest rating:


"Excellent location, very clean with friendly helpful staff"

Can`t fault except to nit pick that tea and coffee making facilities in our room would have made our stay even more comfortable.

Guest rating:


"Friendly and helpful staff"

My room was a bit cold and should have asked to get it checked

Guest rating:


"Good hotel great location "

Good hotel with good sized rooms with quite air con , good sized bathroom with shower all well maintained. great location @10mins from Ramblas , main street is lively so rooms at front can be noisy , we had an interior room (no view) but room was nice and quiet . We travelled with 4 other couples who also thought hotel was good. Breakfast was okay with choice of hot and cold foods , can be busy at popular times but staff cleared tables quickly to ensure wait not too long. Lots of street cafes , bars outside hotel and area very safe to walk around. Went to senyor paradella restaurant , fantastic food and very good prices.

Guest rating:


"Nice hotel, very clean, beds comfortable, helpful reception staff. "


Guest rating:


"Friendly staff, helpful, spotless clean rooms.perfect "

Guest rating:


"Great value and location "

Very good hotel conveniently located within a short walk of the harbour and La Rambla.Nice rooms and helpful staff....Would definitely recommend.

Guest rating:


"An excellent hotel in an excellent position "

A friendly and welcoming staff on check in, excellently appointed rooms with daily service and overall a very pleasant stay was had by all of our party of 6.

Guest rating:


"Clean rooms and pleasant staff"

We found the Hotel to be very pleasant. The beds were comfortable and the linen was clean. The staff were very helpful in guiding you to attractions etc, There was an issue with the pool initially but this was fixed within 2 days.Very good location within walking distance of the harbour and las Ramblas. Would Highly recommend

Guest rating:


"Fantastic Hotel!"

We stayed at the Hotel for 2 nights from 3rd to 5th August on a Hen Weekend. Rooms excellent, clean, spacious and with no noise issues.Far enough away from the Ramblas but within easy walking distance.Staff friendly and helpful at all times and communicating with them was relatively easy given our lack of Spanish dialect.A little disappointed that the Pool Bar closed fairly early but maybe they have established that demand for it to be open later wasn`t required.Overall would recommend to anyone staying in Barcelona and if I ever make a return trip I would be happy to stay there again.

Guest rating:


"Value for money!"

Excellent hotel in terms of metro transport -- Metro station is just outside the hotel and can get you anywhere around the city in no time at all, which is brilliant...also, the hotel service is a 5* plus, very polite, helpful and considerate...about the room, nice, comfort and it has everything you would expect from a 4* hotel...however, I did notice that the room cleaning service is a bit lower than expected - e.g., we had some snacks the night before and noticed the following day that sofa/chair were still covered with some crumps...that`s the only downside for us.

Guest rating:



For the entire party of 6, we would all definitely stay here when we return to Barcelona. Service is fantastic, hotel is very comfortable and any requirements we had were fulfilled immediately. A fantastic hotel!

Guest rating:


"Great hotel. Location is perfect and staff is very helpful and friendly"

We thoroughly enjoyed our stay here. The room was a good size. The staff were helpful and friendly. Would stay there again and would recommend to friends.

Guest rating:


"Superb Hotel"

We chose this Hotel as a stop over before joining our cruise ship. It has a superb location, near the `Ramblas` and Port. English speaking staff very helpful and rooms very clean and comftable. We had a room at the front which had a bit of traffic noise... No tea/coffee facilities in the room but overall very good value for money. Would choose this again on next Barcelona trip.

Guest rating:


"Upmarket hotel in very convenient part of the city"

Very professional staff running a classy hotel, couldn`t expect more really. Being a Brit.I really missed the room tea and coffee making kit but whatever.Important things include.....Great bedsExcellent room cleanersNice bathroomDecent flat screenGreat , multilingual reception staffMetro to everywhere just outside the hotel. Oh one thing, be prepared to get out of the immediate locale if you want decent food.

Guest rating:



We had an enjoyable stay at the Universal Hotel. It is a convenient location, however, road noise is a problem in the rooms. The breakfast is awful - extremely over priced for very poor quality food.

Guest rating:



Wonderful staff service, comfortable and clean rooms and fantastic food. Great value for money in such a beautiful city.

Guest rating:



absolutely wonderful hotel situated close to all amenities, staff very polite and really helpful, next time we visit barcelona this is THE hotel we are going to book, 10/10 A+++++++++++++

Guest rating:


"Great hotel will stay again"

Very good staff from Door man to Jonathan the bar man very good servie.Room very clean and comfortable

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Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.

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