Holiday Inn London - Kensington Forum reviews

Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

80%  based on 6 reviews

Guest rating:


"Pleasant staff"

The staff were excellent and very polite. The rooms are basic but good value for London. Breakfast was plentiful.

Guest rating:


"Would not recommend. Close to awful "

If you need a bed for the night and you can get a cheap rate, it would be just worth considering. Only after the stay have seen the poor reviews. Recommend that you do NOT eat in the bar, very slow service and poor quality food and cooking and expensive for what is served.

Guest rating:



Check in was supposed to be from 1400hrs but at hotel reception we were advised that that was incorrect and it was 1500hrs--- check in was very,very longwinded when we finally did check in --- took 30inutes of queueing and being dealt with.Very bad experience at breakfast on Wednesday morning--- a guest was walking around the breakfast buffet area coughing and spluttering constantly without face mask or attempting to cover his mouth-- it was extremely bad and almost ended in a fracas with another hotel guest.There was one additional issue--- it wasn`t made clear to us that our room was not going to be serviced during our stay--- a bit disappointing when we returned to our room after a tiring day to discover that the room hadn`t been made up

Guest rating:



It was everything I needed, clean and comfortable and staff very helpful

Guest rating:



Hotel quite basic and room a bit tired. Plenty of sockets but panel above desk very wobbly when installing and removing plugs. Good location and staff very efficient. However, quite good value for money.

Guest rating:


"Excellent location"

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Our review system

Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.

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