make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
15/1/2018
"Lovely hotel "
Great location and nicely presented. The pool and spa is fab and so nice not to have to pay additional fees to access these! Staff very friendly and helpful. Room very nice however it was so modern we had difficulty in monitoring the lighting and air con! The door across the shower / loo was very stiff (room 139) and anyone less strong / older residents would have difficulty manoeuvring it. However love the Elemis products! The tea facilities were good although more milk sachets would have been helpful.
8/1/2018
"Brilliant stay would highly recomend 128077;"
21/12/2017
"Amazing hotel and staff"
Both hotel and staff were amazing and friendly, if there was an issue they sorted it out in minutes, nothing was to much and they helped us print out tickets for our days activities.
19/12/2017
"-"
For reasons mentioned in the show review I didn`t really spend a lot of time in the hotel due to being admitted to hospital. (Hotel in great location for St Thomas`s!!! One thing that slightly disappointed me was the room was classed as superior king suite.... but the bed was two singles pushed together, but I suppose after 8hours in A&E I was just greatful for a bed.
5/12/2017
"Park Palace Hotel London Waterloo."
I would highly recommend this hotel, we had good overnight stay, would use this hotel again.
4/12/2017
"Very modern"
Excellent hotel, staff very courteous and helpful
4/12/2017
"Good hotel"
Had an enjoyable stay at the Park plaza. Very nice hotel, very clean and modern with friendly-ish staff. However, I booked the hotel due to it being a `spa` hotel. Me and my girlfriend were both very disappointed as the spa was merely a freezing cold swimming pool and lukewarm sauna. Although overall the hotel was nice, for the price I paid we were expecting something much better. .
1/12/2017
"Excellent but no outgoing favours"
Awesome staff, lovely inside, however when requesting something special for our anniversary it was mentioned I wdidntndo anything advance seemed like it was shrugged off as nothing
16/11/2017
"Very comfortable"
Checking in was quick and staff friendly and helpful
7/11/2017
"Lovely hotel, just a bit dark"
5/11/2017
"-"
Lovely venue, staff were fab, amenities are good and we thoroughly enjoyed our stay
4/11/2017
"Functional and clean. "
Very helpful staff and delicious breakfast although a bit prices with hidden extras when ordered room service.
30/10/2017
"First Class"
Friendly, efficient reception staff. The rooms are large, luxurious and very comfortable. We ate in the hotel restaurant and had a very enjoyable meal. Highly recommend this hotel.
29/10/2017
"Very friendly helpful staff who are a credit to the hotel. Nothing was too much trouble."
29/10/2017
"Park plaza Waterloo"
A very modern hotel, very clean and tidy. The staff were very friendly and helpful. The hotel is in a very convenient location, especially for the price we paid. I will definatly be staying there again on our next trip to the capital.
26/10/2017
"Excellent hotel"
Hotel was fantastic. Staff more than helpful. So polite and friendly. Nothing was too much h. Only down side was charged for room twice and now have to wait for accounts to refund. Paid via booking direct then had charge from hotel as well.
26/10/2017
"Good when problem sorted"
Arrived and room not ready, initial poor response but eventually sorted with upgrafe
24/10/2017
"Brilliant reception staff"
We stayed for 1 night to combine with a show. There were 4 of us on an overnight stay with lunch booked at the Shard. The booking in time could have been an issue as our day was tightly packed in and we arrived before agreed check in. We expected to not check in but we were looked after by Helvia who very helpfully found us 2 rooms asap to off load our bags and this was very helpful. The hotel is cool, calm and comfortable. Slept like a baby with those excellent blackout blinds and breakfast was delicious. I would definitely recommend it and will hopefully stay again.
21/10/2017
"Great hotel - very trendy close to waterloo"
A very comfortable night. Great value and good room design
19/10/2017
"-"
Hotel staff were very friendly and helpful room was very clean and comfortable had everything we needed, food was good, would stay there again.
16/10/2017
"Welcoming staff great hotel"
5/9/2017
"High quality hotel within easy reach of Central London"
27/8/2017
"Amazing hotel stay "
The person who checked us in went above and beyond left feeling so relaxed, was the best hotel I`ve stayed at so far
25/8/2017
"Welcoming staff"
Great hotel. The staff are friendly and helpful. The room was lovely and the pool area really clean. Would definitely recommend
16/8/2017
"-"
Very accommodating and friendly staff , the hotel and the room were very clean, the kids loved the little gift bag and vouchers they got to spend on some snacks in the illy cafe, all round we were very happy with our stay. The double sofa bed could have done with a larger sheet and duvet as was quite small for two and the pool temperature was quite chilly ,but this definitely won`t put us off staying again.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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