make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
6/9/2022
"1 night at the Tower Suites "
I had booked a suite with twin beds, to find a king size bed instead, reception and housekeeping sorted this when we were out that evening. Only criticism being our stay was too short to really enjoy the hotel and the roof top terrace, we hadn`t booked breakfast as we ate late the night before and were leaving early the next morning. Had we wanted to it would of been 25 pounds I`m presuming that was per person if it was I think that was a little steep. And on arrival £100 deposit......... not everyone will be happy to do that. My son wasn`t keen on the bedding it was all duvet case and no duvet. I hadn`t stayed in that area before, if I need to again I think I would be tempted to try somewhere different.
9/8/2022
"The room we were given was nothing like the pictures we were sent when booking the room, "
Very disappointed with our room as it was nothing like what we were told we we`re getting, absolutely disgusted, this was the second we`ve used hotel direct We definitely won`t be using this company again
3/7/2022
"-"
We would certainly return to this hotel. The suites are great and we would definitely look to stay for more than one night. The staff are all so very pleasant and helpful, we ate in the restaurant and the food was very enjoyable. Continental breakfast was fresh and plentiful. Nice rooftop cocktail bar too. The hotel is close to Tower Hill tube station too.
26/6/2022
"Comfortable and reasonable"
Lovely hotel - conveniently placed and very comfortable
22/5/2022
"Not quite the touches we expected - a strain to communicate ."
There was a column on booking asking about special occasions etc we told them of my b`day and our anniversary but received nothing to acknowledge this - why bother asking?. We thought we were going to have a view to tower bridge etc but instead got a studio apartment overlooking back paved area which was okay but disappointing - saw delivery van at least! Breakfast was great - continental was lavish but expensive -understandable. There is a weatherspoona close by and location is great.
29/4/2022
"Excellent"
Perfect location and the upgrade was lovely as it was my husbands 50th birthday could not have asked for a better place to stay!
24/4/2022
"Good location but was not the expected suite "
Not a suite and heating did not wiork
14/4/2022
"Exceptional hotel in perfect location"
Booked as half-term break with our grandson. Lovely welcome and room ready early. Two fantastic studio apartments of high quality. Superb views of the Tower of London and Tower Bridge. High quality food and plenty of it. Nothing too much trouble for any member of staff who catered for 6 year old without question. Would definitely stay here again and highly recommend to others
12/4/2022
"Lovely place to stay, superb location. 2 mins walking from tube station and tower of Londo."
Great room, fantastic staff. Hotel restaurant served delicious food at reasonable prices.
11/4/2022
"Great location "
I would have given Tower Suites an excellent rating if our room had been overlooking the Tower of London. Having said that the room was great, very spacious and well appointed.
20/3/2022
"-"
Very disappointed poor service poor room. The doors were locked so we couldn`t get out on the balcony. Couldn`t get into the room till 3pm. Had to try and change in the toilet only I couldn`t as a man went it one that sells tickets outside. He went to the toilet and left it disgustingly. So I had to go to the show in the clothes I travelled in. It was for my husbands 60th birthday. It was so disappointing.
17/3/2022
"-"
Very disappointing service. We had asked for 3 single beds but had a double and a sofa bed. We were told housekeeping was unavailable to help. When we insisted the receptionist came up and sorted our the bed situation. There were only 2 cups, glasses etc for 3 adult guests. We had to pay £109 deposit which was unexpected. The coffee machine was broken and no one could show us how to turn the lights off so we hardly slept. All in all, very poor value for money. Would expect better from this hotel and from hotel direct itself as our needs were not communicated to the hotel. . Will not be booking with hotel direct again.
15/3/2022
"Hotel accommodation very good"
Very happy with room and view towards the Tower. Clean and spacious accommodation but given lack of any sundries in the fridge/minibar think it is unnecessary to take a £100 deposit for a one night stay
10/3/2022
"Friendly and helpful staff "
Excellent for touring London
4/3/2022
"Lovely Hotel in a great location "
Lovely hotel in a great location. Only downside that I found was that the bed was so hard, it was like sleeping on the floor! Other than that, I couldn`t fault the hotel at all
3/3/2022
"Excellent Hotel "
The food was excellent and the staff were wonderful, from the moment we arrived to the last day, when there was a tube strike and the staff booked a taxi, used by the hotel to take us to Euston Station on time for our train. It took about an hour, a journey which normally takes 20 minutes by road, and we made our train on time.
1/3/2022
"Never again "
Had a suit for 2 nights. Firstly received toast under done, secondly with no butter or cuttery, thirdly room not serviced at all. Restaurant staff argumentative and rude.
28/2/2022
"Weekend mini-break"
A spotless hotel with friendly staff and excellent facilities. The location is great, with underground & DLR stations on the door step, as well as wonderful walks along the river. The hotel is very quiet despite being in such a busy location, although we did find the room a little bit too warm with the window closed.
23/2/2022
"Clean and close "
Hotel took our bags so we could go and explore! Tube is less than a minute walk from the hotel so we could explore the sights and then back for a rest. Our suite had everything we needed and was so spacious.
14/2/2022
"Our stay at the hotel was everything we hoped it would be."
Ideally situated being so close to London Bridge and tube station. Hotel very clean, comfortable and very well equipped with everything you could want. Would definitely recommend and stay there again.
31/1/2022
"ABSOLUTELY WONDERFUL HOTEL"
Fabulous room, really contemporary, smart and very comfortable. Staff were very courteous and overall a lovely experience. Large choice for breakfast and excellent service in the dining area. I would highly recommend this lovely hotel.
28/1/2022
"Lovely hotel, but maid service let it down."
Excellent location. The suite was spacious and clean. The only problem was the maid service. I rang reception on 3 occasions to ask for clean towels, extra pillows and clean bedding. Our bedding wasn`t changed for 3 days, I had to leave a note for housekeeping to ask to have our bedding changed. Don`t let this put you off as the hotel and location are ideal. I must also add that the hotel staff were polite and helpful.
23/1/2022
"Nice hotel and really well placed "
The hotel was lovely and really well positioned. The rooms are really nice although the sink in a cupboard was a bit unusual
15/1/2022
"Lovely"
Great position, lovely suite, very clean and would highly recommend we will be back
29/12/2021
"Perfect location & staff were amazing "
Very clean, I felt super Covid secure staying here All staff & guests were in masks & social distancing in place - when we come again this is definitely our hotel of choice
22/12/2021
"Tower Suites by Blue Orchid"
Excellent hotel with very helpful staff. The room itself was excellent with a kitchenette for our own personal use. The only issue we had throughout our stay was awaiting our luggage, which we had left in the hotel while attending the Titanic exhibition, we were waiting for over 30 minutes before being informed that the concierge had actually already taken them to our room. Other than this minor issue the hotel itself was excellent and really well situated for the underground and Tower of London, Tower Bridge etc.
13/12/2021
"Great stay "
3rd time here great service as always, fantastic location see you again soon
6/12/2021
"-"
Room was excellent. Staff were very polite and helpful. Only wee thing was that we were short of towels one day and we had to request coffee, sugar etc as it was not replenished. All in all we had a good stay.
4/12/2021
"Tasteful, comfortable and spacious accommodation"
We really liked this hotel and the staff were extremely helpful and courteous. It was fabulously near the station, but unfortunately the directions we were given were a bit misleading so we walked a lot further than we had to. The bed was really comfortable, the shower room luxurious and having received an upgrade, had fantastic facilities, including a dishwasher, a washing machine, hob and microwave! We liked the Sky Bar and loved the restaurant and the food was yummy!. On the down side, we couldn`t open any of the windows or turn down the heating so it was a little stuffy at night. Otherwise we would have rated the hotel excellent.
22/11/2021
"-"
A lovely hotel in a great location. Staff rooms and food were great.
21/11/2021
"Not worthy of 5 stars"
A few issues with housekeeping, rubbish found under table in room that had apparently been sanitised. Duty manager provided new room, free drink at bar and breakfast for both mornings we stayed. Housekeeping failed to provide sufficient towels, requiring telephone requests on two occasions during our stay. Although outside the scope of the hotel, we were kept awake by a Lamborghini driver reeving his pride and joy outside our window around midnight. Staff were really good and helpful, Unlikely to return to this place however.
21/11/2021
"Tower Suites."
The room was lovely,clean and very comfortable. Unfortunately the lock on the balcony window was broken meaning anyone on our balcony could walk across and enter our room. So for security purposes,we had to ask for the window to be locked,which then meant we couldn`t open it when the room got too warm. The breakfast was lovely but the coffee could have been much warmer.
21/11/2021
"Concierge very helpful "
Ideal short break stay. Sky lounge is a real treat. Situated in a nice area easy access to tube and bus. Out of the hustle and bustle too.
21/11/2021
"Spacious Clean Rooms "
The rooms are spacious, lots of storage for clothes and toiletries. Visited both the restaurant and bar, the pizzas were lovely and all staff have been very friendly. Only down side was the check in time, but once we were checked in I`ve been very happy. Would visit again.
17/11/2021
"Luxury night stay"
My husband and I were staying in London for one night and found the well priced suites. The suite totally exceeded our expectations, great location, spacious, beautifully decorated with a real attention to detail. We`ll definitely be back!
13/11/2021
"Average "
Hotel seemed lovely as we walked in but when we got to our room it was nice but there was only 1 towel for the shower so we ended up Sharing it and the view from our room wasn`t the best, the worst part was it felt like I was sleeping in the train station it was so loud and the bed vibrated as the trains went by, kept me awake most of the night. Won`t be staying again.
11/11/2021
"no towels in in tier hotel, my wife couldn`t even have a shower. "
paid a lot of money on this hotel they had no towels and no pillow case. staff at the reception was really unhelpful. when asked for a towel they said we have none today didn`t get delivered. they say they are a 5 star hotel but the service like 3 star hotel. plus didn`t get the room I was showened on the pic.
10/11/2021
"Staff were very attentive and always happy to help."
8/11/2021
"Friendly and clean"
Tower suites was immaculate we thoroughly enjoyed our stay. It`s a brilliant base to get around london. The facilities in the room were good aswell. We travelled light so having a washer drier was really helpful. The staff were all lovely
7/11/2021
"Communication "
Delicious food and lovely room. Staff were welcoming and friendly however we were given no information regarding spa & gym facilities or restaurant and bar opening or closing times. Would prefer menu`s & brochures in the room
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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