make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
23/8/2013
"An interesting and old hotel which has lost it`s heart and is a little soul less "
We found the hotel comfortable if in parts in need of updating. Room we had was next to a conference room and we could hear them speaking in the morning. Strange as the hotel seems very large but room allocation not close to our friends. Little info available in foyer . More a business hotel than tourist. We felt the hotel lacked people in charge! Breakfast food ran out and no one seemed too bothered but when we got breakfast it was very good. A rather surreal experience.
19/7/2013
"Great location"
Great location, but needs updating internally
19/4/2013
"Old and tired hotel with classic central city parking issues"
30/3/2013
"check in good. room very small and hot as in the basement. too warm so got little sleep "
Room small and in basement of hotel windows had bars on and couldn`t open too hot to sleep at night check in and location good
18/7/2011
"Beautiful hotel."
This was very good value for money and a beautiful hotel. In a fab location with a very nice, up market bar/restaurant and very good facilities. The staff were helpful and the hotel gives discount on parking in the Europark behind the hotel.
10/7/2011
"-"
Absolutely fantastic! Checking in and out was super easy - both the hotel staff that we dealt with were VERY polite and friendly. The room was incredible - it was more than we were expecting! I would definitely recommend staying here.
22/6/2011
"brilliant stay thankyou"
brilliant stay, everything was what we expected.
18/6/2011
"great location to theatre"
lovely room, clean, great menu in restaurant witg excellent service
14/6/2011
"-"
I had a room at the very top of the hotel and found it very difficult to get to. I was moved with no problem to a fabulous first floor room.
13/6/2011
"Delightful room"
The only thing that wasn`t spot on (we didn`t eat there so not sure about the food) was completely out of their control I suppose. Fire alarm went off at 6.20am leaving us stuck outside (myself without shoes, doh!) for a good half an hour.
11/6/2011
"hotel old but nice big rooms great for for we paid stay again "
old hotel but big rooms staff lovely will stay there again
30/5/2011
"-"
The hotel was lovely and so was the room, but we didnt get much sleep there was a door banging through out the night in the hallway, the sound of trains and there was a boxed in waste pipe beside the bed which you could hear water going down it for most of the night.we went to relax and came home tired, a bit dissapointed as it was our anniversary.
26/5/2011
"It was nice to see staff with a sense of humour"
great big room a little tired but clean and tidy,staff pleasant and helpfull, just a shame the deal did not include breakfast. Ideally locate for the theatre, which was a great bonus for us as we had booked in for a show. The staff that helped with our luggage were great fun, its a refreshing change to meet staff with great senses of humour, i feel we do it well in yorkshire
22/5/2011
"-"
Very nice building - the rooms are huge
13/5/2011
"Nice building but away from reception is looking very tired"
19/3/2011
"cold and railway noise"
found the room quite chilly, and the noise of the railway woke me regularly through the night, but overall a pleasant stay.
14/3/2011
"VERY GOOD"
NO COMPLAINTS AT ALL
5/3/2011
"Enjoyed short stay in a hotel with character"
Too much traffic noise and revellers shouting outside. The breakfast was OK but we had to struggle for space on the table as no-one was clearing them.
23/2/2011
"Upgraded and was pleased"
Stayed at the hotel as it was east for the theatre. Staff friendly, o=r first room smelt of cigarettes but was quickly changed by reception staff. Not there fault. Breakfast was of good quality. i would stay here again and recommend to friends.
14/2/2011
"Beautiful hotel, good size clean bedroom, helpful staff, would definately stay again. "
Some areas in need of refurbishment- overall great stay & will return- great value for money!
28/1/2011
"disgusting"
on arrival I was put in room 158. this room is about 2 feet from a major train line. it`s practically on the line and even worse it coincides with the point at which trains start to break. the noise is deafening. no one can be expected to sleep with this going on. I had to go to reception to ask for another room. they just smiled and said "yeah, we know, we get it all the time". HOW ARROGANT a company you seem to be. you`ve had multiple complaints the room is not fit for purpose, yet you ignore customers anyway. it is a terrible attitude and one I would encourage you to address immediately. I am a business traveller and shall be submitting a honest review of my stay to a corporate travel website to ensure others know of your courant attitude to customers
17/1/2011
"Disappointed"
10/1/2011
"Beautiful hotel with very impressive architecture."
Reception was efficient, polite an friendly and the rooms were really lovely and the bed super comfortable! My stay was marred only slightly by the poor quality of our evening meal the chips (all five of them!!) were overcooked, the bread was dry and 2 meals did not arrive and were poorly cooked - the chef had gone home and the waiter did the best he could to sort things out. I would, however, not hesitate to stay here again as it`s excellent value for money.
28/12/2010
"-"
Helpful and polite staff. Well kept and clean rooms. What more could one ask for?
15/12/2010
"I filled in a written feedback. I don`t think I`ll use The palace again."
10/12/2010
"-"
Rooms clean and comfortable. The staff were extreemly pleasant and helpfulGood value for money..
6/12/2010
"We both had a great time and think the hotel and staff were brilliant,hope to return someday."
2/12/2010
"A very pleasant and welcoming hotel"
For anyone visiting Manchester I would thoroughly recommend the Palace Hotel. A very welcoming and friendly staff,as well as comfortable rooms, albeit without a mini bar, great dining, spacious lounges and impressive style and decor. I will certainly be staying there again.
30/11/2010
"-"
Lovely building, very comfortable room, great service, brilliant city centre position yet no noise in room. Only thing I would suggest could be improved is when i was there, there was a stale quite unpleasant kind of smell - a bit like drains? - in the lobby. However, overall a fantastic hotel.
28/11/2010
"beautiful hotel "
Excellent facilities and service. However very noisy outside between 3am and 5am.
12/11/2010
"First class"
10/11/2010
"-"
Nice location, nice room, but rather bad service from the staff.
12/10/2010
"Good position and delightful staff"
27/9/2010
"I expect this was once a fabulous hotel but a bit tired and sad now. Clean bedrooms but windows need"
14/9/2010
"Great building which has not been maintained is poorly lit. "
My room was isolated near some plant which ran all night. Could have been hung, drawn and quartered and no body would have known. Even the newspaper was not delivered so I could have been undiscovered for days. Expensive for what you got. Breakfast at £30 was a nonsense.
5/9/2010
"Central location excellent staff and extremely comfortable room."
8/5/2010
"Need to make sure rooms have enough coffee if two people are staying!!"
25/4/2010
"Charming Hotel an Art Deco Treat"
The Palace Hotel is easy to locate thanks to the striking clock tower visible on the Manchester Skyline. Although the reception staff were too stretched for a speedy check-in, they were friendly and accommodating. The room was gorgeous, spacious with fabulous high ceilings, though no biscuits on the tea tray :(. I would definitely stay again, although never on St. George`s Day thanks to the raucous celebrations led by an over enthusiastic out-of-tune crooner hired for the event, which seriously marred our enjoyment of the superb meal at Tempus restaurant.
2/3/2010
"-"
Excellent service but was disappointed that even though there were empty rooms, we had to pay for early access and there was no free upgrade as mentioned on line. Breakfast was great too.
2/11/2009
"Impressive building"
Overall good hotel, but bedroom (164) in need of some refurbishment and some means of cleaning the very dirty outside windows needs addressing. Tempus bar very good ambience and staff. Breakfast choice (particularly the extra choice board) very good and again staff very good. Good hotel for a really good weekend break but shabbiness and dirty windows slightly spoiled it.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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