Serotel Lutece reviews

Guest rating:

29/9/2012

"It was between good and excellent. The breakfast was very good. The staff were very devoted."

Guest rating:

27/9/2012

"Hotel staff excellent,friendly and helpful.Hotel attractive and clean."

I will recommend directly to my relatives and friends the Hotel.

Guest rating:

24/9/2012

"Excellent value for money."

Hotel very comfortable, staff very helpful and an ideal position for exploring Paris as the No21 and 27 bus stops are just outside hotel. A Paris Pass is recommended. A 5-10 walk to very good restaurants in Rue Mouffetard and where there are good food shops. Great atmosphere all around. It was unfortunate the fire alarm went off at 1am in the middle of the week due to a guest smoking in bedroom! Breakfast on the whole good though some mornings there was a shortage of certain things, it depended on who was on duty. Boiled eggs only twice....coffee strength varied and fruit salad varied from fresh to tinned but my son and I would thoroughy recommend staying at this hotel.

Guest rating:

12/9/2012

"Very clean and friendly- staff very helpful"

Guest rating:

2/6/2012

"Don`t stay here in warm weather, otherwise nice."

My husband and I were in Paris in early May 2012 for four days. The Serotel Lutece advertised air conditioning, but our room was very warm. Unfortunately, the room was on the front of the hotel and we could not leave our window open at night due to extreme traffic noise and a very bright security light on the building across the street. For that reason, I think the hotel was overpriced. On the other hand, the room and other areas of the hotel are nicely furnished. The continental breakfast was delicious. I believe a more complete meal can be had in the moning for an additional charge, but we did not need more. Most of the staff was cooperative and tried to be helpful. The route from the metro to the hotel as described by their website is all uphill and strenuous. Consider using the bus system instead.

Guest rating:

6/5/2012

"perfect parisian hotel"

brilliant area for eating and the buzz, the rooms were exceptionally clean and comfortable and the reception staff were very helpful would recommend.

Guest rating:

6/12/2011

"Very good overall. "

Room rather small, considering the price. Breakfast initially rather chaotic, but improved as time passed. Staff very friendly and extremely helpful, especially when my wallet was stolen.

Guest rating:

3/10/2011

"Very quiet. Pleasant area,short walk to cafes, restaurants, and interesting local shopping streets."

Small room but newly decorated and clean. Breakfast was adequate but nothing special. Friendly staff. Slept well - very quiet and comfy bed. Would stay again.

Guest rating:

22/9/2011

"Very pleasant area,nice helpful staff good breakfast"

Guest rating:

29/7/2011

"Facilities, room etc. were good, breakfast excellent, staff very helpful."

Guest rating:

21/6/2011

"Friendly,good service, satisfactory "

Clean, good standard, pleasant room, conveniently situated in central paris

Guest rating:

29/10/2010

"Excellent Location - Hotel good for basic needs"

We had a newly refurbished room - not quite finished and with a few quirks but very quiet and comfortable - smallis but Ok for 2 for a couple of days in paris. Staff very helpful and breakfast very good

Guest rating:

6/10/2010

"we used one of the refurbished rooms it was very clean & roomy,bathroom was a little small"

Guest rating:

5/10/2010

"Clean and tidy"

Hotel staff polite and welcoming, Decor in room is a bit tired, hotel is clean and tidy, very good breakfast

Guest rating:

21/6/2010

"Clean room although on the small side, friendly and very helpful staff."

Pleasantly suprised by the continental breakfast. Well worth the stay.

Guest rating:

19/6/2010

"A good hotel at a reasonable price."

Though the rooms are small the hotel is well maintained and offers a good continental breakfast. There are plenty of places to eat nearby and, if you are walking, it is about half an hour to the Louvre and other sights near the river

Guest rating:

30/5/2010

"Good position, clean, pleasant staff, room small,breakfast in bedroom was a little hit and miss"

Guest rating:

22/5/2010

"Comfortable, clean and friendly. Better than some three star hotels we have experienced in Paris."

Room unduly small and rather cramped. No chest of drawers and wardrobe too small. Shower booth much too small - impossible to wash without knocking control lever, which sticks out, instantly changing flow and/or temperature. Hooks needed in bathroom for towels in use - plenty of room on wall. Continental breakfast a bit mean in choice, though coffee better than average. No eggcups, even when asked for. New, faster toaster needed. Where will all the guests eat when the top three floors are back in use again? Conscierge and room service excellent. We had to ask for heating to be put on again, due to unseasonably cold weather.

Guest rating:

30/3/2010

"Great hotel, good local, quiet but lovely restaurants and bars close-by. Would stay there again."

Guest rating:

26/10/2009

"Lovely surprise and wonderful area"

I will definitely stay at the Serotel Lutece again. I did not expect such a nice hotel - well run but with an intimacy usually lacking these days. Breakfast was the best I have encountered on the usual `Continental ` basis. The area suited me down to the ground being a person who loves to explore and metro transport although a little daunting at first (I was on my own) was then easily understood and I was away. Absolutely loved my visit, thank you.

Guest rating:

19/10/2009

"nice little hotel with good helpfull staff"

Guest rating:

16/8/2009

"The situation is peaceful and convenient. Directions there, however, are poor,"

The hotel was clean and comfortable and staff worked hard to accommodate requirements. Front of house staff, however, were rather unfriendly and cold. It was surprising to be asked for 30 Euros on arrival in case we used the mini-bar, particularly as we had fully paid for the holiday in advance. Also, the garden was a rubbish tip and it was not possible to sit in it despite it being a feature in their description.

Guest rating:

27/4/2009

"Clean, quiet and helpful"

This was booked at the leat moment and we were more than pleased with our stay. The rooms were spotlessly clean, the hotel was quiet, staff helpful and the breakfast just what we needed. I can recommend it.

Guest rating:

27/3/2009

"Great location,would be happy to use again"

We found the staff very helpful,the standard of cleanliness very good and room decor very pleasing to the eye,breakfast was fine with good coffee,set us up well for all the walking later .We loved the relaxed feel of the Latin quarter after the bustle of the centre.

Guest rating:

4/11/2008

"-"

Nice easy stay. No problems, excellent breakfast and good value.

Guest rating:

31/10/2008

"-"

We had a very good two nights here. The rooms were on the small side - but then, who wants to spend their time in a hotel room? The staff were unfailingly pleasant and helpful. The rooms were extremely clean and very quiet at night. The area has loads of restaurants nearby and is reasonably close to the metro. It is a sort of university/bourgeois/tourist/villagy mix. We thoroughly enjoyed our stay.

Guest rating:

24/9/2008

"-"

Room Small but comfortable, but perfect for a short 3-4 day stay, Staff very friendly and helpful, breakfast excellent, the area is great, area great if you love the Latin quarter as we do. Excellent for both character and the Restaurants and a little less costly than in the centre of Paris.It is also very easy and cheap to visit the main attractions by Metro 5 mins. down the road from the Hotel. our age group 65 -70+

Guest rating:

13/9/2008

"-"

Good breakfast, room had everything we needed, friendly staff. Quiet location, but still near lots of good places to eat (Rue Mouffetard).

Guest rating:

11/9/2008

"Perfect location,comfortable rooms and amazingly helpful staff."

Guest rating:

9/7/2008

"Brilliant Hotel for Paris "

Having stayed in my fair share of budget hotels in Paris - this was a little gem. As most know - in Paris particularly, most of the time you will pay a fortune to get something equivilant to Grandma`s run down pension containing matchbox sized un-soundproofed dodgy rooms. This is not the case with this hotel. it is worth every one of its 3***`s. Just 5mins from a metro it was brilliant - there is even a quaint little bar next door. The breakfast was fantastic as was the service, amenities, facilities and security. I would recommend it again and again

Guest rating:

15/6/2008

"-"

Overall good stay. staff very friendly.

Guest rating:

6/5/2008

"Nice hotel. Staff helpful and the location was fine but a reasonable walk from the metro."

We enjoyed staying in the Latin quarter. Although the Hotel is a few minutes walk from the metro station we did not find this a problem, lots of nice shops and cafes on the way. It is part of the Best Western chain so it is pretty standard for the price range. Although the room was small it was adequate and clean and we appreciated the toilet being en suite but also separate from the bath/shower/sink. Breakfast was good, lots of choice for a continental breakfast. The breakfast room is in the basement but is nicer than it looks on the website picture. The minibar/fridge in room was a welcome surprise. Chap on reception happy to talk to us in English and polite enough to nod and smile at our attempts at French. We enjoyed our stay hope you do too.

Guest rating:

9/4/2008

"Stressed owner accused me of a being childlike ."

Guest rating:

12/11/2007

"Staff were very good and ver helpful."

Location is pretty good for notre dame and stuff. Staff were always helpful and friendly. Great price at a short notice also..

Guest rating:

12/11/2007

"beds let down"

Very clean and organised and very helpful even had extra pillows in the cupboards only grumble was the mattress in our room was lumpy on the double bed which gave me backpain throughout my stay. would recommend it to freinds. Restruants in this area are very poor quality food wise , and we did dine out a lot ,not what we expected from Paris. Eaten better at Tesco ready meals chilled counter

Guest rating:

5/11/2007

"Pleasant stay and friendly staff..."

Guest rating:

18/9/2007

"-"

Friendly staff, comfortable enough room. A few annoying hiccups though - building work at strange hours, a shower that half flooded the bathroom each time you used it, a couple of lift breakdowns, satellite tv that didn`t get half the channels promised, and a broken bedside lamp that was reported but not even touched during our 4 day stay. Otherwise quite conveniently situated, and a simple, but nice, breakfast, plus it had The Guardian.

Guest rating:

4/9/2007

"Thoroughly enjoyed our stay at Serotel Lutece. At first thought it was far off the beaten track but"

Guest rating:

13/8/2007

"great location near to rue mouffetard, latin quarter (good restaurants, pubs and bars)"

Guest rating:

9/7/2007

"NO ROOM WHEN WE ARRIVED"

Despite having booked the Serotel Lutece months ago they were unable to accommodate us. Arriving mid morning after an early flight we left our baggage and went off to explore Paris with instructions to return any time after 2.30pm. Arriving back at 5pm we were then informed that they had problems with our room (another couple were experiencing the same problem) and that they were arranging for us to stay at another hotel! There was no mention of this when we arrived in the morning, but there was a very large school group checking in at 5pm. No negotiation possible. No explanation of what the problem was. We were offered the Hotel Cardinal which turned out to be fine, tho no lounge and no separate dining room. Obviously I can`t comment on the Serotel Lutece, not having got further than reception.