The Clermont London Victoria reviews

Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

87%  based on 1748 reviews

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Guest rating:

24/2/2018

"Had all the characteristics of an old classy hotel"

Guest rating:

24/2/2018

"Mixed"

Typical period railway terminus hotel, staff good. However standard room in wing tired, in bed of refurb, bit grubby tv faulty etc. Avoid standard room.

Guest rating:

22/2/2018

"-"

The overall rating was excellent, our only problem was that we were told that we didn`t need to book for the Grand Imperial restaurant but when we tried to get in on both evenings it was fully booked. The other issue is that there is only a limited menu available in The Grosvenor Arms, which meant that as one of our party was disabled we couldn`t go far so had to eat repetitive food for lunch and dinner. However overall a very pleasant experience.

Guest rating:

20/2/2018

"A trip in luxury"

The moment you walk into this hotel you are treated special by the staff, everyone you meet who woks there are polite, courteous and determined to make your stay a lasting memory. The hotel is lavish in decoration with restored 19th Century grandeur which alone makes you feel special the only criticism I would have is our room was a bit dated with the bathroom needing modernising and the television in our room did not work.

Guest rating:

18/2/2018

"Beautiful hotel, Amazing location"

The lobby and the hall ways are beautiful; our room was very basic but that was fine for our short trip. The location was amazing, you can walk through the hotel in to Victoria station, however; this back entrance was locked later at night so you have to walk around to the front (1 minute walk). We were able to walk to Buckingham Palace and there were plenty of amenities and shops all around us. We also took advantage of the 30% off parking voucher.

Guest rating:

13/2/2018

"-"

we had a most memorable stay lovely room -lovely staff beautiful hotel suffice to say WE`LL BE BACK!THANKYOU

Guest rating:

12/2/2018

"Socks found in bed sheets"

Room wasn`t ready on time, room wasn`t clean and items missing. Most of all dirty socks were found in bed sheets

Guest rating:

11/2/2018

"Housekeeping poor"

Lovely hotel and close to theatre. As with a lot of these hotels, the housekeeping is much to be desired. There were 3 of us sharing a room. One teabag was supplied for 3of us!!!!! The bathroom bin hadn`t been emptied from previous guests. The sofa bed was uncomfortable. Staff were very friendly.

Guest rating:

7/2/2018

"Excellent hotel, could not do more to make our stay any more pleasant."

We only stayed for 1 night, but wish it could of been longer. Celebrating my wifes birthday and the hotel left a free bottle of bubbly on ice in our room. Such a lovely surprise. Thank you.

Guest rating:

7/2/2018

"-"

The hotel was very comfortable well situated my only complaint was breakfast it wasn`t very fresh the bacon was very dried up and was definitely not good value at £11 each

Guest rating:

4/2/2018

"Nice hotel"

The bite was very nice, with spacious room and spotless bathroom The staff were all very helpful and attentive A bit annoying that they unilaterally add a service charge to everything and they tried to get us to pay twice for breakfast. Other than these "paperwork" issues, it was all good and I would definitely stay here again

Guest rating:

4/2/2018

"Grovsnor hotel"

Fantastic

Guest rating:

2/2/2018

"By far the best location if you plan to see the show Wicked only around 1 corner 2 minutes walking m"

Guest rating:

1/2/2018

"-"

Loved it didnt want to come home.

Guest rating:

1/2/2018

"Room facilities"

Very grand hotel in an excellent position close to the theatre, station, underground and buses. TV in the room was of very poor quality with a snowy picture and even though maintenance was prompt and helpful, even changing the aerial lead did not fix it. Also there was a large crack in one of the cups and only one biscuit.

Guest rating:

30/1/2018

"Lovely hotel and near to everything And next door to theatre "

We had amazing stay at the hotel and I would like to thank the Grovesnor team for the lovely chamoange which just made our stay all the more special it was my 60 th birthday and the hotel was just Fantastic I would like to Mention Babara as she saw to the upgrade for my special day many thanks xxxx Carole lomas Just made my birthday so special

Guest rating:

30/1/2018

"Beautiful hotel"

Staff friendly and helpful. Daughter booked us an executive room for our anniversary. Room a dream, beautiful chandelier. Make sure to visit the executive lounge, quiet restful and tasty continental breakfast.

Guest rating:

29/1/2018

"-"

Fabulous hotel, excellent service.

Guest rating:

28/1/2018

"Grosvenor, victoria"

Highly recommend this hotel. Lovely staff. Food is great and good value. Room we had was lovely clean and comfortable.

Guest rating:

26/1/2018

"Fabulous stay in London"

Room 514 was excellent. Will go again. Could fault nothing at all.

Guest rating:

22/1/2018

"-"

In a perfect location for train and tube. Hotel is the best we have stayed in. Out room was very quiet.

Guest rating:

15/1/2018

"-"

The hotel presents itself really well and the staff is very nice. Unfortunately our room had not heating and even though a technician was sent to fix the problem ,it was not. We did get a heater but was too small to really make any difference in the temperature of the room.The tv was also unwatchable and even though we did go to London to spend most of the time visiting it ,it would have been nice to have a properly functioning television for when we were in the room. The location was excellent for what we wanted to do. Would stay there again. Perhaps we will go when it`s neither too cold or too warm.

Guest rating:

12/1/2018

"Grosvener"

Guest rating:

9/1/2018

"amazing"

Guest rating:

8/1/2018

"Perfect location and beautiful hotel."

The Grosvenor was stunning ! Very grand and our family executive room was lovely spacious and luxury. Really pleased with the location, the hotel was literally round the corner from tube station and the theatre was straight facing the tube station, not much walking at all. Plenty places to eat and Buckingham Palace was a 5 minute walk away. Very impressed with the package deal, will certainly be booking again this way.

Guest rating:

7/1/2018

"Wonderful stay"

Lovely welcoming staff, gorgeous room, they left cakes wishing my sister a happy birthday, which was a lovely surprise for us both. Highly recommended

Guest rating:

7/1/2018

"Service excellent staff polite and friendly. Rooms clean but looking tired and tatty in places. "

Service excellent staff polite and friendly. Rooms clean but looking tired and tatty in places. TV didn`t work properly- picture very grainy. Although they promptly tried to fix it I understand they are upgrading the system and there are transitional problems

Guest rating:

6/1/2018

"-"

Great hotel. Great location. Nice & clean. Very quiet and got a goods night sleep.

Guest rating:

1/1/2018

"-"

Lovely hotel great location

Guest rating:

31/12/2017

"Fair price, menial issues"

Room small. Bed comfy, could have more pillows. Shower could be more powerful. Good service from the staff; I had a faulty iron and they promptly replaced inside 15 minutes.

Guest rating:

30/12/2017

"Beautiful hotel but.... "

Lovely hotel with helpful and pleasant staff, but the plumbing! In a Victorian building macerators are necessary and need to work all the time, sadly ours didn`t and spoilt our stay.

Guest rating:

30/12/2017

"-"

Lovely Victorian hotel. Staff were very helpful and friendly. Will visit again.

Guest rating:

30/12/2017

"-"

Hotel was overall good although there were some small things that could have been better. These did not spoil overall experience. Hotel is well situated for Theatre, restaurants, Victoria Station and shops.

Guest rating:

29/12/2017

"-"

We booked a table for 2 in the English restaurant as a pre theatre meal, when we arrived we were given a table in the middle of the bar, not even pre set, not what one would expect from a 4* hotel. we walked out and therefore missed out on a meal which actually spoilt our break. Breakfast wasn`t much better, given a table which someone already occupied, then moved , waited for tea for 10 Mins and had to ask, breakfast was cold, wouldn`t use again, felt the food service let the hotel down ,

Guest rating:

29/12/2017

"Beautiful hotel"

Beautiful hotel with exceptional service however only let down was the outside noise that kept me awake at 5am

Guest rating:

17/12/2017

"Brilliant service friendly "

Room was outstanding. Room service excellent. 5star

Guest rating:

13/12/2017

"Grand Hotel"

Beautiful building with superb decor. Has recently been refurbished to a high standard. The room was excellent and all staff friendly and helpful. Only 2 faults.. 1.Prices in the bar are quite high, but I guess you must expect that in London. 2.Breakfast service could have been better.Looked like to many customers and not enough staff. Kitchen appeared unable to cope with demand.Consequently customers waited for food at the buffet and a lot of it was only luke warm.

Guest rating:

6/12/2017

"Fabulous Hotel"

The hotel was perfect for us - the staff were very helpful and nothing was too much effort for them. The location was perfect within easy reach of the tube and bus routes making it really easy to get around.

Guest rating:

4/12/2017

"Ok"

Conveniently placed, but the rooms were too hot even with the thermostat turned down. Toilet didn`t flush properly and the WiFi was terrible. The booking of breakfast wasn`t explained to us properly, so make sure you pre-book so y our don`t pay full price. It was very quickly sorted out for us though.

Guest rating:

4/12/2017

"Fantastic hotel and great location"

Well worth a stay. Comfortable and ideally located in Victoria and the underground.

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Our review system

Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.

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