Carlton Hotel - The Hotel Collection

Guest rating:

25/8/2014

"This hotel badly needs refurbishing and updating."

The room was shabby and in need of refurbishment. Beside the door on the wall there was a large sheet of board where something has been removed. The bathroom floor was not clean round the edges and the towels were thin and hard. When we arrived I had to request a replacement seat as the one on the bedside unit was stained, and there was also a rip in the carpet. I cannot believe this hotel classes itself as 4 star. When we ordered porridge it came smelling and tasting burnt - the person who served it in the kitchen MUST have noticed. The staff were helpful and pleasant at all times but the dated shabby rooms let this hotel down badly and consequently we will not be returning until major improvements have been made.

Guest rating:

25/8/2014

"Not the best view"

Our room was an odd shape but functional. It was also small for a double, and although it had 2 windows looking out I to two different direction neither had a view as they both looked out onto a green turret. The cooked breakfast did not include hash browns or mushroom and often there were no fried eggs available. The fruit provided was excellent. The staff were polite and curtious. The swimming pool was a reasonable size and the steam doom and sauna were great as well. The jacuzzi was not working properly. The hotel was clean but dated and the lactation within Edinburgh is great as it is central to almost everything.

Guest rating:

21/7/2014

"Great hotel but noisy on street side"

Hotel and facilities were excellent. However our room was street side overlooking North Bridge and the noise was unbearable until at least 5am. Unfortunately the window didn`t close either so we couldn`t even drown it out. Would recommend asking for a room not facing North Bridge.

Guest rating:

2/7/2014

"Booking facility operated smoothly and the pre-visit confirmation gave great confidence. This was f"

Guest rating:

1/6/2014

"Very noisy (should have double glazing)"

Hotel was very up to date food was also good. My room was at the front of the hotel and because of single glazing the noise from the street below was very loud in deed and went on until after 4am. I would go back again but request a room at the rear of the hotel

Guest rating:

30/3/2014

"-"

Generally good Leisure centre looking a bit tired now

Guest rating:

21/2/2014

"Bathrooms need refurbishment "

Guest rating:

16/9/2013

"Breakfast none of the food was hot but staff very attentive "

Would preference a room to back as ours was noisy room442 location ideal would prob stay again with special offer

Guest rating:

27/5/2013

"perfectly situated for easy access to Royal Mile, Princess Street & Waverley train station"

Friendly helpful staff - from reception, concierge to waiters & bar staff.

Guest rating:

28/4/2013

"Very nice room, comfortable beds, lovely soft quilt, unfortunately my sleep was spoiled by the noise"

Can I suggest better double glazing on the fourth floor?