make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
19/4/2024
"-"
All well128077;
13/4/2024
"Mediocre "
8/4/2024
"Room was too warm. Needs to have an option of opening the window as air con is not enough. "
28/3/2024
"Comfortable and friendly staff"
10/3/2024
"Perfect stay"
First time at this hotel but will be back, clean, quiet and room was lovely. Staff pleasant and check in/out very straight forward. Crowne plaza is now our hotel of choice when we come to London
25/2/2024
"Excellent Hotel"
Hotel is ideally located 10 mins walk to Russell Square tube station which is a very pleasant walk. Rooms are elegant, clean and high standard. Highly Recommend the hotel for its quality and location.
16/2/2024
"Top Hotel"
This is a great hotel, we stayed here with children and it was great. Great breakfast and beds, lovely bar area. Ten minutes walk from Kings Cross. We will definitely stay here again :)
14/2/2024
"Very comfortable, good location and excellent food"
We had a lovely staff at this hotel, very comfortable beds, great toiletries and good facilities in room- iron, hairdryer, fridge, tea and coffee.Breakfast was really good and staff were very friendly.A 10 minute walk to king`s cross and 15 minutes to Holborn tube.
6/1/2024
"No bedding for our sons bed when we arrived"
Poor customer service. When we arrived we there was no bedding for our sons bed, this was a sofa bed. We called down to reception to ask about this and they said they would send room service straight away. (No Apology) when room service eventually arrived, we opened the door and they gave us a handful of bedding and a bottle of water, still no Apology. We made the bed to find out there was a single dovay in a double dovay cover and no pillows.
27/11/2023
"Lovely friendly staff"
5/11/2023
"Nice hotel bar drinks very pricey £10.00 for large wine . "
Do book this hotel for swimming pool as we took our 2 grandchildren with us.Only on arrival was told pool was available to use should say on booking
17/9/2023
"I really enjoyed this place "
4/6/2023
"Pleasant room and very gd staff"
I would book again when in London.
10/4/2023
"Lovely hotel"
Well kept hotel with everything in room that you need for a short break. We did not have any inclusive meals so can`t really comment although Aneta on desk said they were at full capacity so breakfast would be quite crowded. This was certainly obvious on our check out day. We walked up to a cafe jst up the road which was very nice & plenty of options. We found it a little too far out from Kings Cross & not much around it. About 15 minute walk but only as we had 2 young children & suitcases. Would probably fine for adults & older children.
19/3/2023
"-"
Staff very polite and hard working. Nothing too much trouble. Good breakfast choices. Room adequate but more hooks in the bathroom for towels etc would be helpful. Wrong type of seat at mirror. Not enough space to sit on it or get past the bed. No bin liners in any of the bed room bins. Not helpful for your staff - having to wipe insides of bins x 2 each day. Fridge in room - great. Hotel not ideally located for the tube - but not too bad for the younger (maybe more spritely) age group. Possible travel instructions (into the city) on a sheet would have helped re buses. Enjoyed my stay. Thanks.
27/2/2023
"OK at best, staff were very good"
Not bad - breakfast was more like a rugby scrum
18/2/2023
"Amazing hotel but... Too hot! "
Absolutely loved the hotel, lovely rooms and professional staff but corridors and rooms so hot129397;that is only complaint, everything else was perfect128076;
7/2/2023
"Crowne Plaza Kings Cross"
Hotel was fantastic, clean, warm and welcoming. Staff were very helpful and approachable. Always there to help with London travel advice. Breakfast was excellent too.
27/12/2022
"Great Hotel, Great Staff Great Breakfast Buffet "
22/12/2022
"5 Star"
Fab hotel with very attentive staff. Would definitely recommend
14/12/2022
"-"
Insufficient heating in bedroom, reception staff trained to not offer breakfast when it`s been paid for,kitchen not working, couldn`t book a cab wouldn`t stay again
11/12/2022
"Lovely hotel but bit far from theatre 14 min walk from King`s Cross station"
7/12/2022
"Lovely stay nice clean hotel rooms and food"
The only observation I have was the service in the breakfast room did not affect us as we ate early but many people were queuing from 8.30am. Tables were not cleared quickly enough. Hence queuing and only allocating one table at a time. Kept running out of plates and dishes and had to ask for them. Staff need more efficient training. They should be on it.
5/12/2022
"Good but breakfast system a nightmare"
We stayed just one night being a friday. The hotel was modern and the room was very spacious and fully equipped and we had a pleasant nights sleep. Unfortunately the next morning we were greeted by a huge queue for breakfast something I have never experienced before which took 30 minutes to get to the front of. The issue was the system for clearing the tables as two waiters would come out with a tray to clear and then go back to the kitchen and disappear. So plenty of tables with dirty plates and cups but they would not let you sit down until they were cleared. A lot simpler if they had a tray stacker for the waiters to wheel around and use instead of disappearing never to be seen for several minutes. Even the till points around the room were piled high with dirty plates and cups. The breakfast when we got it was lovely with plenty of choice.
5/12/2022
"Nice hotel could be better"
Hotel nice - lifts a nightmare constantly arriving in no order to who pressed the button and not going in order. Also breakfast is fab food if you can in - the queue is horrendous - some of my party gave up and went over the road
27/11/2022
"Too far away from the theater, apart from that ok"
23/11/2022
"-"
Good location walking distance for Kings Cross underground giving you easy access into central London .
17/11/2022
"Comparable with a premier Inn or Travelodge but twice the price"
Was ok for an overnight stay. Room overlooked a large building site and wasn`t fully soundproof.slightly too far away for ease of getting to the theatre so more information is required on the website and perhaps some suggestions are needed. Should also be pointed out that the hotel is not close to a tube station but is walkable from Kings Cross. Partner spoke to reception about booking a taxi to the theatre and was told no need to come back when a taxi was required and it would take 5 mins. On doing that later in the evening it wasn`t possible and told there was a long queue. Man on reception very offhand. Praise to the concierge who flagged us a black cab but be warned it cost over £24 for the short journey
13/11/2022
"Crowne plaza King`s cross"
My only criticism is breakfast wasn`t included, but otherwise prefect
6/11/2022
"Great hotel and great price!"
I have always stayed at a Travelodge on my visits to London, however, I thought I would try the Crowne Plaza on this visit as it was cheaper than the Travelodge. This hotel surpassed all my expectations. It did not charge extra for early check-in or late check-out which was a bonus! The service was exceptional and the staff team were very friendly and nothing was too much trouble. The breakfast, and all the menu choices, were amazing. I asked for a quiet room and got exactly that on the 7th floor. My room was spacious and comfortable and the waterfall shower was fabulous. The only downside to this hotel was that it was a 20-minute walk from the nearest tube station, however, I quickly discovered the bus stops were all within a 5-minute walk from the hotel and so I was able to get to all the places I needed to visit. I will be definitely be staying at a Crowne Plaza on my future visits to London.
29/10/2022
"Too small room sofa put out into bed could not use dressing table and could not find coffee etc "
11/10/2022
"Overall Great"
Friendly staff, cleaners are amazing! Great good and overall great experience!
3/4/2022
"Clean and tidy "
The staff are very accommodating and welcoming. The room was clean and tidy. The buffet breakfast was also delicious and you never felt rushed to finish
1/1/2022
"-"
We didn`t stay at this hotel but the hotel we stayed in was lovely
31/12/2021
"Moved to another hotel (The Rochester) staff were great but hotel very run down and boiling hot!"
9/12/2021
"Staff need further training..."
Nice enough hotel, clean & efficient. Some of their front of house staff need some additional training in regards to just how important their customers are to their business success!
6/12/2021
"Pleasant stay"
I travelled with my husband and our young son. It was about a 10 min walk from King`s Cross Station so location was good. It took about 30 mins to walk to both Leicester Square and regent Street. We had 2 double beds in our room on the 7th floor. very clean and modern decor. The only downside to our stay was the restaurant. It advertised as grills and frites but it was mainly Indian food. very misleading. Breakfast was plentiful and made up of cooked, cereal,hams and cheeses, pastries...something for everyone. I would definately stay here again
5/12/2021
"Breakfast was poor and not good value for money "
Staff were rude and room was nice but could hear alot of outside noises
2/12/2021
"Could be better."
Would of rated it higher but the breakfasts we`re a bit on the cool side but otherwise no complaints
23/11/2021
"Top hotel "
Top hotel, very clean, welcoming staff, great breakfast and lovely big room Only small down side is its a bit of a walk to nearest tube station.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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