Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

97%  based on 19 reviews

Guest rating:

23/9/2012

"-"

No mini bar in room and no hair dryer.

Guest rating:

16/6/2012

"A friendly, clean hotel conveniently placed for ICC and town centre. "

Worth every penny - and the cost was very reasonable for service received. Friendly reception, bar and breakfast restaurant. I`d recommend it to anyone

Guest rating:

7/4/2012

"Great City Centre"

Second time we have stayed and even more impressed this time. Very nice room, modern, clean and well appointed. Appreciated the iMac and internet. Inclusive breakfast meant overall excellent value. Staff very helpful and friendly. Parking available and easily accessible.Couldn`t ask for more.Will certainly stay again next time we are in B/Ham.

Guest rating:

19/2/2012

"Absolute luxury"

My party were very impressed by the GardenInn, areal warm welcome and the rooms were first class. We dined in the restaurant, and must say the service was fantastic, nothing was too much trouble. Breakfast the same, lovely friendly staff, this really was an experience i will definately use again.

Guest rating:

22/1/2012

"Comfortable and quiet."

Very good overnight stay would definately stay here again.

Guest rating:

5/12/2011

"Spacious well equiped comfortable rooms!"

This hotel is very well situated near to city centre and canal. The disabled room was spacious and the bathroom was especially well equiped and set up like a wet room with very easy access. The beds were comfortable and a range of pillows offered to meet every taste. The apple computer/tv was wonderful with free access to internet and a good range of tv channels. The breakfast was first class and plentiful. The staff were helpful and friendly and provided good local information. The main gripe would be the prices in the bar and the noise level of the bar in the evening. The only other small problem we had was finding the tea making facilities and hairdryer, either instructions or labels would be appreciated! Over all a very positive experience, we would definitely stay there again!

Guest rating:

19/9/2011

"Excellent rooms and value for maney. Great breakfast included and location perfect."

Guest rating:

19/8/2011

"Excellent hotel with excellent customer service"

Guest rating:

21/4/2011

"Great service from front desk to cleaners"

Guest rating:

7/3/2011

"Central to everything."

Guest rating:

19/12/2010

"One of the best hotels I have stayed in for ages."

This Hotel is a fantastic choice when visiting the City. Close to the NIA and all the main attractions including the Bull Ring. I arrived by train and the close location to the station made the whole weekend stress free. The rooms are excellent with great facitlities and the staff were very friendly and helpful despite the dreadful weather making it difficult. Everything you could ask for and a great price. Highly recommended.

Guest rating:

14/10/2009

"Comfortable peaceful hotel with friendly staff"

Guest rating:

16/6/2009

"I would definitely return to the City Inn Birmingham"

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Or tel Reservations on: 0800 633 8000 (+44 1872 261 100)

Mon-Thu: 9am-10pm. Fri: 9am-8pm. Sat: 9am-5.30pm. Sun: 10am-9pm.

Our review system

Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.