Price and availability
Hotel Direct invites all departing guests to rate and review their chosen hotel.
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
22/10/2016
"Nice flat but not well maintained "
TV not working for half our stay. Had to request bedsheets and an iron 3 times. Also had to request new bulbs for lights in living room and a new battery for fire alarm.
21/10/2016
"-"
Apartments need upgraded - definetly not 4star.
16/2/2016
"-"
Good value budget aparments used as a base for family weekend. Polite helpful receptionist and handyman who swiftly dealt with window fixing issue. Apartment located in a diverse cultural area with huge range of eateries... we dined at the Black Lion pub which was lovely. Easy travel to and from central London.
29/5/2015
"-"
Location near tube and the apartments clean, ideal 4 a short stay in the captial
19/2/2015
"Ok"
The hotel did not have our booking despite the fact that I had been sent an email confirming the booking! Consequently, we did not have rooms next to each other, which I had requested.
10/2/2015
"were upgraded from 1 room for 3 sharing, to a 2 bedroom suite - excellent."
18/1/2015
"-"
A better range of kitchen equipment would make these apartments truly self-catering, but other than that they were perfect for a night away.
1/12/2014
"Good all round experience"
1/12/2014 I stayed in a family room with my wife & 2 teenage children 2 days ago which was a good all round experience. The tube station is a short walk away, a Tesco supermarket is part of the building which saves you lugging stuff to there & also covers anything you may have forgotten, I was a little sceptical about the place having read some negative reviews but didn`t find any problems. The apartment was clean, spacious, well equipped and comfortable, anything not in the apartment is readily brought to you such as the iron + board I requested.. The beds were comfortable & warm with a choice of pillows, we found the staff helpful, friendly & willing to assist, it probably isn`t a 4 star more a 3 1/2 but would not hesitate to book again. The bad reviewers are moaning so and so`s! You get good value for what you pay. Thanks Phil. Liverpool.
20/11/2014
"-"
It smelled of cigarette smoke. Reception added it was a smoking accommodation. It said on confirmation non smoking. They moved our rooms for us. Rooms not very practical. No plugs near mirrors. No kettle. We requested a kettle and one arrived. Noisy due to it being next to a main road. No double glazing. I would not go again nor recommend it.
23/10/2014
"Ideal accomodation"
Travelling with young children means that traditional hotel rooms are often not suitable, so I was delighted to find these hotel apartments. They were just what we needed with plenty space for everyone to sit and/or play. Having access to a kitchen and dining table complete with spacious rooms and en suite facilities was just perfect. We all enjoyed our stay and I would return without hesitation.
2/7/2014
"Average hotel, not worth 285 for 2 nights"
25/5/2014
"-"
Kitchen area floor was not very clean and in the bedroom the bedside table lamp had a very long cable that posed a trip hazard.
22/5/2014
"Staff are excellent - friendly, helpful, make up for the fixtures and fittings. Staff 4*, rooms not "
13/4/2014
"Convinient bu noisy"
Close to tube. Clean and spacious apt. Road side room very noisy.
16/3/2014
"Fabulous Staff, really thoughtful, happy and considerate"
We loved our short stay, though, being on the first floor it was pretty noisy with mechanical sounds from the courtyard, possibly air conditioning unit, and other weird sounds from the pipework or similar. The decor is a little tired and in need of attention with a few things like handles missing, plug missing and bits of wallpaper torn off. The bed was quite uncomfortable sadly, but all sheets and environment in good state of cleanlinessl Thank you
20/2/2014
"Close to central London- comfy beds"
Rooms are apartments-for 2 people you don`t need the extra space but nice to have mini kitchen. Beds comfy and reception staff very helpful. 5 minute walk to tube and 15 minute ride to Piccadilly Circus. Down side blinds not curtains at windows and rooms very warm- heaters have a mind of their own even when apparently switched off. But at half the price of any other hotel in this range we would come again.
30/9/2013
"Photo idea needed???"
The hotel room itself was lovely, very clean warm and welcoming. On arrival to check in I was however asked for photo ID? I do not know why this was needed and hadn`t been informed before hand that I would need this. Luckily between the group we did have a drivers licence in which that photocopied but did not tell us why! The receptionist was very blunt and could have been a little welcoming. Apart from this strange set up the room and stay was nice.
26/5/2013
"great apartment"
upgraded to a 2 room apartment on arrival. Kitchen facilities in a separate lounge/tv/dining area. Comfortable bed. Clean fresh bathroom. 25 minute walk to Lords Cricket Ground. Would stay again and recommend to friends. very close to Kilburn Park tube station, and apartments easy to find. Tesco next door for supplies. Hint: bring own tea/coffee, not supplied in the apartment.
28/4/2013
"-"
Beeping low battery smoke alarm, asked staff to fix whilst out for dinner. This wasn`t done. Staff member then removed batteries to stop beeping. Some peeling countertops in kitchen. Very functional bathroom with no hook to hold showerhead up. However we simply wanted a place to rest our heads, and this served our purpose.
18/2/2013
"Highly recommended!"
Very clean accommodation, with all necessary requirements. Friendly and helpful staff. Quiet and peaceful location at night. Very close to tube station, however slightly far out from main tourist attractions. Would stay here again nonetheless.
3/12/2012
"so quartier"
i was very impressed with the apartment, so easy to find just a very short walk to tube station. the apartment was very clean,spacious and well equipped. it was quiet, conveninent for tesco express for our breakfast, bed was very comfortable and my friend slept well on the sofa bed. will definitely stay again. top marks 10/10
27/11/2012
"Convenient, Central, nice staff, helpful and friendly"
Nice apartment, poor lighting and not as clean as it could be. Carpets qute dirty. Nice furnishing and really helpful and friendly staff.
2/11/2012
"-"
Swift check in, room really clean and quite well equipped. Would benefit from much better lighting particularly in the kitchen and the carpet in the living area, although clean, looked like it had been pulled from a skip and fitted by a two year old. Despite this it was good value and easily accessible by tube.
28/9/2012
"Great hotel"
The apartment is very nice ,clean and good service.
24/9/2012
"Very Noisy"
The staff were very friendly, and helpful with directions and transportation questions. I would not however stay here again because of the noise at night (midnight to 3 or 4 in the morning) every evening. The staff did address the problem, however it was young children making the noise, and it could not be resolved.
13/9/2012
"We enjoyed our stay"
The apartment was clean and comfortable. It is easy to find and only a stort walk up the road from the underground station. It is right next to a pub and the train line so take your ear plugs if you are a light sleeper. We would definately stay again.
25/8/2012
"Perfect place to enjoy London"
Will definitely stay here again... Staff were extremely helpful and friendly. Room was very spacious and clean and ideal for our needs as a family of four! Would definitely recommend these apartments to anybody visiting London. It is situated a stone throw from bus stops and tube stations that will take you anywhere you need to go.
15/8/2012
"Good value for money"
9/8/2012
"-"
The Reception Staff were pleasant and helpful, but on requesting replacement of missing items in the kitchen, ie no sink plug, l cereal bowl and a badly cracked mug, they took note, but these items never materialised. The Studio was clean overall and we would probably stay again.
6/6/2012
"Brilliant location!"
Really convenient for traveling around, staff very friendly. Only fault was no air conditioning, and if we opened the window it was quite noisy as our room was onto the Kilburn High Road.
17/3/2012
"Really dirty and poor service. try to over charge. "
7/12/2010
"Shower didnt work and had wrong room twice when we first checked in"
When we got there we were given a key and it was for a twin room when i booked a double, so we went back to reception and got another key - that didnt work in the door. So we finally got the right room and in the morning the shower didnt work, this wasnt convenient at all, firstly we were in a rush when we got there and were messed around wit rooms and then after a long day and night in london a shower in the morning would have been ideal - did not have time for a bath!!!
1/10/2010
"Definately problems"
Problem with room and sent to another hotel. Hotel was further from the centre and of lesser standard. Handled very poorly and a very disappointed to say the least
17/9/2010
"Don`t get excited"
Corriders are dark and smell strongly of Indian food. Apartments are very basic and carpets very dirty bed linen and bathroom were very clean but you do not feel like your in a nice place away from home it`s like a bed sit. It`s in a very noisy area we got woken up very early by the clashing of the pub barrels, trains passing by can be disturbing if your not used to this. Hotel staff are friendly. The hotel is quite far from theatre so not easy to get to after theatre and dinner we had to get a taxi as tubes stop Wich cost £25.00. Overall it`s a clean bed and place to stay bit not a treat like other hotels I`ve been to.
14/9/2010
"VALUE FOR MONEY"
We found the SO Quartier was good value for money for a family of four staying in London. We would use these serviced apartments again.
10/5/2010
"Good - although had minor issues"
Rooms looked lovely - however there were some slight issues - and while this didn`t spoil our stay- meant that not all of the guests had what was promised in the rooms. (e.g dvd didn`t work in one room, no bathroom plug in another room, pull out sofa bed didn`t work in another room). Hotel needs to perhaps pay attention to these issues as much as making the rooms look nice.
10/5/2010
"Decent for the price"
So Quartier was what I expected it to be - clean, relatively spacious and comfortable for a short stay. There were one or two things that reduced by score slightly - the hotel is not well signed from the road so we were glad we had a cabbie to help find it, there was no complimentary tea/coffee etc and the loo roll was a bit flimsy. Also, the lift was out of order for the whole weekend, which would have been a big problem if we were any higher up than the first floor as my Mum has arthtritis. However, overall the accomodation was perfectly decent and reception staff were very helpful.
26/4/2010
"-"
The staff members were very friendly and the place was very clean despite the fact that it was smelling a little bit. We will definitely be using your place again. Thank you. Reena, Hansa and Leslie.
6/4/2010
"good location and courteous staff"
lack of suitable power points in kitchen and lacked attention to detail with servicing appartment
12/3/2010
"-"
Hotel very clean only problem was the car park. I was informed it was £15 a night or £35 for the week, this was untrue as we were charged £15 a day we were there from Monday pm to Thursday lunch and had to pay another £15 making it a total of £60 for the three nights Not Happy!
Our review system
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.