Guest rating:

1/1/2012

"Good nights sleep spoilt by overly noisy doors shutting (slamming)"

Resturant Menu in the rooms not the same as the Menu given in the Restuarant. So evening meal not as good as wished. I can`t see us returning.

Guest rating:

18/11/2011

"great value for overnight at airport. very friendly and helpful staff."

good value close to airport. hoppa bus from door to door. Hotel clean rooms ok. Food good but service slightly slow. Buffet caters for all tastes, Would use hotel again and recommend to friends.

Guest rating:

4/11/2011

"Great Hotel"

We booked this hotel as it was close to terminal 4 at Heathrow but the hotel proved to be exceptional value. The rooms are very comfortable and clean. We would definitely stay here and probably at one of their other hotels in London.

Guest rating:

1/11/2011

"drinks and food overpriced"

4 star review but clearly run down and at best two star

Guest rating:

19/10/2011

"Perfect overnighter for Heathrow flight"

All we needed was a clean comfortable room in a hotel close to Heathrow for an early morning start. This hotel was perfect for that. Warm welcoming service, food & bar service available, on the Hoppa route for all the terminals

Guest rating:

16/10/2011

"Excellent location,excellent staff."

Guest rating:

15/10/2011

"No space in bathroom for toiletries"

Guest rating:

11/10/2011

"polite, helpful staff made our one night stay very easy. "

The Bus to Heathrow very early the next morning was very easy to catch. would recomend this hotel highly.

Guest rating:

10/10/2011

"A comfortable and convenient hotel for easy access to the airport."

Guest rating:

29/9/2011

"A bit tired but did the job"

Guest rating:

23/9/2011

"-"

Good hotel. Staff was very helpful and cordial. However, restaurant is too expensive, as was usage of your very slow and difficult computers. Also, no hair dryer in my room. which I discovered after washig my hair in preparation for quick departure on the morning of 9-23. Had to leave with wet hair. .

Guest rating:

13/9/2011

"Quite Satisfied"

No complaints, every thing was to our liking. keep up the good work.

Guest rating:

13/9/2011

"You could advise potential customers that it is better to take a taxi from the underground."

The hoppa bus from underground terminal 5 station, took an hour to reach the hotel, even though the Thistle hotel is the nearest one to Terminal 5. The bus went to every other hotel on its route, before going to the Thistle. A taxi would have been a much better idea, and only slightly more expensive..

Guest rating:

11/9/2011

"Enjoyable stay"

Very handy to Heathrow airport, nice bar with view over Heathrow airport, lovely resturant and quite a good menu

Guest rating:

28/8/2011

"Budget rate, but noisy with guest and servicing, especially early late at night and early morning"

Guest rating:

27/8/2011

"wonderful staff"

Considering the price of the room i found the accommodation more than satisfactory, the bed really comfortable and the staff amazing. Breakfast was good value too. I wll recommend the hotel to anyone travelling to London. Thankyou for the upgrade.

Guest rating:

15/8/2011

"Convenient and well priced"

Overall the hotel was fine, staff were polite and helpful, the room was clean and comfortable and the breakfast was excellent.Unfortunately the bar by comparison, was lacking. Following a long flight we were looking forward to a relaxing drink, however, the bar lacked a decent ale and the bar person did not know the difference between wines. With all the first class brewers in and around London, it was dissapointing to find largers and ciders but no real ale at the bar. You should also consider, that free wireless internet in hotel rooms is standard these days and would benefits the customer and the hotel mutually.Otherwise, our stay was very comfortable and we would certainly return to stay with you again.

Guest rating:

9/8/2011

"Excellent service and great food for a modest cost"

It was a happy surprise to stay at the Thistle Heathrow. We`d expected to have very limited accommodations and service based on the modest cost of the room with full breakfast. instead, we had special service from Prashant at the desk, who helped us print out boarding passes for the next day`s flight, and we had special attention from Amender in the hotel dining room who understood our exhaustion and thirst and brought us a pitcher of water with lemon and a pot of excellent coffee rather than the usual glass and cup. I will recommend Thistle to others on an ongoing basis and look forward to finding other Thistles on my next trip to Great Britain.

Guest rating:

27/7/2011

"Ground floor room was a blessing, though room 618 was a long drag for a couple of oldieswith four p"

Good value

Guest rating:

26/7/2011

"Too noisy but convenient"

I liked being able to get the free bus to and from the airport, and having a decent restaurant there was better than having to walk down the road to some fast food place. The room was also quite pleasant. What spoiled this hotel for me was that, although I asked for a quiet room, I was given one in the corridor leading to the registration desk and was thus kept awake by people yelling at each other and slamming doors. Since I had to get up at 5.30 am, this was irritating. The wakeup call was also a bit late, though it didn`t matter, as I was awake anyway.

Guest rating:

5/7/2011

"Room was sweet"

excellent how driver was there on our departureRoom was lovely Maybey some more tourist friendly brouchures, maps ect. available

Guest rating:

17/6/2011

"Clean efficient and close to Heathrow "

Excellent bus service

Guest rating:

13/6/2011

"-"

Some areas are looking a little tired but service and staff very good.

Guest rating:

31/5/2011

"Excellent location for commuting around London by public transport"

Clean friendly hotel in a lovely village location.

Guest rating:

31/5/2011

"Lack of lift and long corridors difficult when dealing with luggage in the middle of the night"

Guest rating:

29/5/2011

"Surprised no facilities for disabled. We had negotiate steps even for ground floor rooms."

In need of redecoration and disabled facilities. Not even walk in showers.

Guest rating:

25/5/2011

"Thistle Heathrow"

Check in was prompt and easy and room very clean and comfortable. Great rate especially for anovernight stop before or after flights. Would use this hotel again, and I travel often.

Guest rating:

18/5/2011

"A GREAT START TO A HOLIDAY"

We were made to feel very welcome in this convenient hotel right by the airport we had a relaxing evening and fantastic meal in the resteraunt the staff were very tentative and helpfull and our room was very clean and comfortableWe will definatley book again !!

Guest rating:

9/5/2011

"Exceptional service"

I must take the time to congratulate the kitchen staff. the meals were of excellent quality, all of the staff I came into contact with were curteous and helpful. all other areas of the hotel were to a high standard and the food was so good I would come back just for that.

Guest rating:

19/4/2011

"staff were excellent, food was excellent, room smelt very very strongly of cigarettes."

Guest rating:

15/4/2011

"Very Good Stay and well looked after"

Good

Guest rating:

6/4/2011

"Great Location, Would stay again!"

Guest rating:

4/4/2011

"Check in fairly slow, but late on Saturday evening this was understandable. Staff pleasant and help"

Guest rating:

1/4/2011

"-"

Our biggest problem was finding the way out of the hotel when we were struggling with suitcases and trying to get to a shuttle bus. Obviously we must have missed a sign and we ended up going out of a fire exit to get out of the building! Please improve the signing.

Guest rating:

21/3/2011

"-"

really served the purpose of overnight airport hotel. No noise of planes, yet a lovely evening view of the airport from the dining room. A relaxing start to the holiday.

Guest rating:

19/3/2011

"Excellent Staff - Helpful, Kind and Courteous"

Good value for money, close to Heathrow airport consequently very handy for travellers and one assumes that it is it`s raison d`etre. I found the staff made up for any hiccups that I encountered.I do think that maintenance might need to check the TV`s in the room, mine was not functioning though staff very helpful in wanting to repair it. I didn`t bother as I only wanted to watch the News, I prefer a newspaper. Rooms small but very clean and quite comfortable. The only thing I objected to was the Pounds 5 charge for room service, so that the cost of bringing a tray to one`s room was 5 Pounds...far too much as the meals were not inexpensive. The other was the antiquated used of wireless broadband which was way too expensive at 6Pound for 90 minutes. I would give the hotel a 7out of 10 and a 3 Star rating.

Guest rating:

18/3/2011

"-"

The hotel bedrooms and corridors to them look like they need some refurbishment and renewal. Otherwise a very useful place to stay when catching or returning from a flight.

Guest rating:

11/3/2011

"Dissapointing for a 4 star hotel"

Very dissapointing for a 4 star hotel........The rooms were tiny, no room for luggage at all. Breakfast and wifi are charged at a ridiculous rate. There is no fridge or mini bar in the rooms!

Guest rating:

9/3/2011

"excellent would recomemd to any one thanks for evrething john @julie"

Guest rating:

1/3/2011

"Did not stay as our holiday was cancelled."