Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

71%  based on 30 reviews

Guest rating:

18/3/2015

"-"

The hotel itself was immaculate, staff extremley helpful and friendly. Great location for any activity for a family.I had two teenage girls travelling with me and they loved the hotels ambience. The room was brill and a real surprise.Would have no hesitation to re book another stay. Breakfast was included in the price of our stay.10 OUT OF 10. Having teenagers meant they could enjoy the city centre at night knowing their hotel was near by and plenty of shopping onthe door step

Guest rating:

14/12/2014

"Not gleaming "

It was good value for money but overall not gleaming it`s a very old hotel and slightly shabby in the rooms very tired looking First impression is good And hotel staff are pleasant and helpful served purpose

Guest rating:

24/11/2014

"2 night stay 21st and 22nd november"

beds clean nd comfy bathroom clean also bedrooms could do with decorating and change of carpet breakfast a good choice perfect city location and would return

Guest rating:

16/11/2014

"Executive rooms??? What were the others like?"

Guest rating:

18/7/2014

" hotel rooms are dated then again you get what you pay for ( staff very helpfull )"

on websites etc the hotel looks good , but on arrival you are met with two for one drink promotion posters etc all over the reception area and outside, which kind of brings the feel of the hotel down to an old b n b at blackpool.on arrival to our room we found the carpets to be thread bare in places ,loose sink taps , one towel beteween two and two pillows with the same thickness as after eights ,immediatly asked to get upgraded to another room but none avalible, until the next night, so we agreed to stay on the hope the upgrade we payed for would be better , so we got an excecutive room for the remaining two nights however does excecutive meen that youre curtains dont fit your windows or youre lamp shade is hanging off, im not sure

Guest rating:

30/6/2014

"friendly staff,food good,dated furniture in bedroom but in keeping with character of the hotel."

three niggles1),tv remote not working,2)toilet seat loose and likely to break,3)when showering water sprayed over the top shower curtain .still awaiting attention upon departure

Guest rating:

22/5/2014

"jQuite a small room for money windows to high. But staff were great breakfast great."

Guest rating:

16/12/2013

"-"

The hotel was in an excellent position and central to everything we wanted to do - shopping, theatre, etc. Very clean hotel and the staff were very pleasant and helpful. It was a pity Jenny`s restaurant was not open until 6.30 as we would like to have had a meal there before we went to the theatre. Breakfast was very good value.

Guest rating:

16/12/2013

"Good rooms, central location, all you need for good overnight stay."

Guest rating:

13/11/2013

" had a room without any windows"

Guest rating:

27/10/2013

"I would stay at the Britannia again"

I found my stay at the most enjoyable, all the staff where very helpful, polite and nothing was any trouble for them.

Guest rating:

18/9/2013

"OK"

Location excellent, and all is all reasonable for the price.Couldn`t have been nearer to Manchester Central.Room very small though, no window and thin partitioning resulting in being able to hear everything next door.

Guest rating:

30/8/2013

"heat"

no windows in the room it was way too warm.Also the cleaners came into the room a couple of times as the room was coming up vacant on the system.would stay again though as it`s very central

Guest rating:

26/6/2013

"Very friendly and helpful staff at Britannia Manchester"

Was in a triple room with an upstairs which was amazing. Room was big in size and very comfortable. The only thing was the carpet was a little threadbare but would not let that stop me staying there again. Very central. Breakfast was lovely with plenty of choice. Definitely be my place to stay next time in Manchester.

Guest rating:

5/2/2013

"-"

Well situated for all ammenities buses trains, eating places and theatres.

Guest rating:

11/12/2012

"Decent value city centre hotel. About what you`d expect for a 3 star rating in the UK"

Guest rating:

11/12/2012

"Had to change rooms as room booked had no window."

Guest rating:

26/11/2012

"A very old and tired Hotel"

After taking up the offer of an ungrade to a room with a window, we found that the room was tired and worn out. The glass sliding wardrobe doors were broken, the rear legs of the dressing table were broken and the table was supported against the wall, there were also stains on the chairs. Receiption area was good but the staff thought we had booked twice. The dining area and the self service breakfast was good.

Guest rating:

3/7/2012

"-"

Convenient central location, next to Chinatown. Stayed in single windowless room, which is OK to one night. Buffet breakfast is pleasant.

Guest rating:

8/7/2011

"lovely hotel, lots of character and style, amazing building, comfortable well furnished room"

Guest rating:

9/6/2011

"-"

The hotel was very clean, the staff were very helpfull and friendly and there was a great choice at breakfast. I would definately stay at the hotel again

Guest rating:

11/5/2011

"room 449. noisy,very old fashioned and dark."

at 12 pm ish the noise in the room above was unbearable, only people walking around but it was very loud. Other people before me, must have complained about it. The man in the room next door thought he was making very personnal businsess phone calls but no he wasnt . At 6am we heard every word he said! We would not stay at your hotel again.

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Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.