Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

95%  based on 67 reviews

More reviews >>

Guest rating:

31/5/2015

"Lovely stay"

Lovely hotel and staff

Guest rating:

12/4/2015

"Best hotel in Eastbourne!"

We only stayed for two nights but, I wish we had stayed longer.The staff, food quality and rooms were excellent. Drinks were reasonably priced.The best part of the hotel (for us) was the library,a really nice place to relax with a drink.We used three taxis, and each driver told us that we had picked a good hotel. The Cavendish has a very good reputation!I will be back!

Guest rating:

23/3/2015

"Good size room with a amenities "

The room was clean and well maintained my only criticism would be the size of the wardrobe. Positioned half way along the wall and very small. Staying 1 night was ok but if you where staying longer it would be a tight squeeze. Safe was on the floor of the wardrobe so no where for shoes. Breakfast was ok food on the buffet could of been warmer. Good service all round for the price £80 with breakfast would recommend.

Guest rating:

20/3/2015

"Very good value for money "

I had an overall excellent stay. The hotel is beautifully located and accomodating. My room was spacious enough, the bed very comfortable. However, I had some issues with a window that wouldn`t close. Staff were lovely and attentive, breakfast staff in particular. As I was having breakfast by myself, I was shown to a table that overlooked the sea and this was in my opinion , a lovely touch. Compliments to the caring and attentive breakfast staff working on the 20th. I would definitely return and recommend the Cavendish to all my friends visiting Eastbourne.

Guest rating:

24/2/2015

"This is the place to be!"

The Cavendish Hotel, Eastbourne is an excellent hotel. Seafront location is lovely. Staff are excellent. It is warm and welcoming, serving excellent food, pleasant rooms and beautiful communal spaces. I would be very happy to recommend it to all travellers and look forward to my next visit!

Guest rating:

20/11/2014

"View. Not great at the back of the hotel"

Room was comfortable and clean great stay with helpful and polite staff.

Guest rating:

17/11/2014

" "

Unknown to me the hotel was hosting a Cuban salsa convention. This restricted other guests regarding availability of food c hoices,only the bar menu was available . the other dining rooms were off limit to normal guests.Had I known this I would not have made the booking Apart from this the staff were very attentive given the problems

Guest rating:

14/9/2014

"Run very efficiently, staff were excellent and nothing was too much"

We are going back many years to see the quality of service we received at our visit to the Cavendish. Everybody was so cooperative and obliging in every way. The real beauty of our holiday was the efficiency at which everything was dealt with.Saving up for the next break.

Guest rating:

14/9/2014

"-"

Hotel is situated in a good position on sea front. The staff were very polite and looked clean and tidy in their uniforms especially in the restaurant. Reception staff very helpful. If visiting Eastbourne again would stay at The Cavendish.

Guest rating:

10/7/2014

"Excellent staff and very good food and accommodation"

Hotel response from General Manager

11/8/2014

Thank you from All of us at the Cavendish Hotel. I will be passing on your comments to the Kitchen Brigade, Restaurant & Housekeeping Departments in particular, Hope your able to come and visit us again soon.

Guest rating:

29/6/2014

"A lovely hotel "

We had a great few nights at the Cavendish. Easy check in/out, very friendly, relaxed but efficient staff, great choice of food for breakfast and rooms squeaky clean and well equipped. Good location on the seafront and close to town.

Hotel response from General Manager

11/8/2014

Thank you for leaving a review. We are very pleased that you have enjoyed your stay with us. Hope you are able to return soon

Guest rating:

21/5/2014

"Hotel and Restaurant very good, the staff were very helpful "

The only complain i would make is the hotel is very hot, but when we asked for the windows to be opened it was done immediately and my sister in law was given a fan

Hotel response from General Manager

11/8/2014

Thank you for your comments, we are delighted that you enjoyed your stay with us, and look forward to you returning in the not too distant future.

Guest rating:

26/2/2014

"Birthday Weekend Relaxation"

Lovely hotel which was comfortable & suitable for the booked occasion (my wife`s birthday). Thought it was actually nicer than The Grand where we have stayed previously, only comment would be to arrange more staff for the bar (we were told by the man looking after it they were understaffed at the moment, hence the dirty tables etc) Apart from that, would recommend.

Hotel response from General Manager

11/8/2014

Thank you for your comments, we are glad that you have enjoyed your celebration. The Bar Team, are all back from their holidays, and working extra hard to keep all our guests happy. Please accept our apologies, your comments have been noted for future.

Guest rating:

24/2/2014

"Excellent service all round. "

Room was spacious and suited all of our needs. Loved every minute. Breakfast fit for a king. Definitely going back again.

Hotel response from General Manager

11/8/2014

Praise Indeed! thank you for your comments - its a real motivator to all of us at the Cavendish Hotel Eastbourne

Guest rating:

23/2/2014

"Staff very helpfull. Lovely weekend. Thank you."

Will come again. Thank you.

Hotel response from General Manager

11/8/2014

Excellent! We look forward to it :)

Guest rating:

19/2/2014

"A fantastic hotel"

I was staying for one night and wish I had stayed longer. Customer service was the best I have seen in any hotel I have been too. The breakfast was one of the best I had had in a hotel. Worth it`Best hotel I have stayed in the UK and one of the best I have stayed. Customer service, breakfast, and spa fantastic. Worth four stars and experience made me want to go back to Eastbourne and stay there again.

Hotel response from General Manager

11/8/2014

Ahhh Thank you what lovely comments. Please come and stay again, maybe in the summer so you can take in some of the beach & Bandstand events or even Airbourne during August ... Eastbourne has something for everyone throughout the year !

Guest rating:

16/2/2014

"-"

lovely and comfortable seaside hotel , large rooms with all the home comforts. beautiful dining room and food to match. all the staff are so nice and very helpful.

Hotel response from General Manager

11/8/2014

Thank you for your review. All of us love reading the reviews.. so that we can help make the hotel better.Hope you come and stay with us again soon

Guest rating:

4/2/2014

"Great Service"

The room was large, clean and comfortable. The staff were helpful and welcoming. The breakfast was amazing!

Guest rating:

3/2/2014

"Excellent Hotel!"

Thoroughly enjoyable winter stay :-)Rooms are clean & well maintained. Staff courteous and friendly. Well recommended

Guest rating:

27/1/2014

"Superb"

Lovely relaxing stay. Staff all very professional and courteous. Breakfast and dinner excellent. Room at the back of the hotel ample, comfortable and quiet. Would recommend..

Guest rating:

23/1/2014

"-"

I slept very well here, lovely bathroom and superb breakfast. Receptionist very welcoming and informative. Looks onto seafront, very relaxing

Guest rating:

19/1/2014

"Spacious room and comfortable , "

Nice size room. Comfort at an affordable price will stay again

Guest rating:

9/1/2014

"Beautiful Hotel"

Excellent service in restaurant, beautiful decor. Wonderful view of the sea . Lovely clean room with all amenities.Very comfortable bed.

Guest rating:

4/1/2014

"Clean and spacious"

Guest rating:

4/1/2014

"-"

A first class hotel, good food, excellent service, the rooms are very comfortable and beautifully clean, would certainly stay again

Guest rating:

31/12/2013

"Draughty windows with sea view rooms. Blew a gale on our stay.old windows let draughts into bedroom"

All other services including restaurant were excellent. Was charged with car park use on checkout. There is no mention of car park charges anywhere on the hotel website..argued the point and it was deducted straight away. To get sea view rooms you need to ask/upgrade and pay an extra £20 a night...which is not really worth it. Overall staff etc ...and all very good...8/10.

Guest rating:

1/12/2013

"Best hotel I`ve ever stayed at! "

Guest rating:

28/11/2013

"only one word Exellent"

Exellent,nice hotel,nice place,exellent food.....Im going one more time,,,,,

Guest rating:

3/11/2013

"relaxing family weekend"

Excellent room and very courteous staff made for a relaxing weekend.

Guest rating:

10/10/2013

"lovely hotel"

Lovely hotel, staff very friendly and helpful.

Guest rating:

7/10/2013

"Disapointed at first as we couldn`t have the wet room we had booked.Very small shower in room we had"

Despite the difficulties as the shower was difficult for my husband the room was nice and spacious.The bathroom door didn`t shut either but it was mended as soon as I reported it. Food was lovely and it has a spacious and light restaurant.

Guest rating:

2/10/2013

"The library is a fake."

This otherwise excellent hotel has a lounge described on the website as "beautiful library": it is an interesting room but has only two real books and many fake shelves with dummybookspines!!

Guest rating:

8/8/2013

"1 st class in all respects. We will return."

10 out of 10 for value and service

Guest rating:

5/7/2013

"verry good"

Guest rating:

25/4/2013

"Very nice stay, lovely aspect and very nice staff"

The rooms were lovely and so well equipped ...Breakfast Buffet lovely and great choice of special treats on the menu . Just a shame the lifts are so slow ! We will aim to stay again and would highly recommend. Thank you

Guest rating:

14/4/2013

"Very good hotel service excellent ,very clean will great sea veiw"

Guest rating:

26/2/2013

"I have found the perfect hotel"

After a very hard year i decided to just have a weekend at least away from everything,What a weekend i have never felt so cared for,nothing was to much trouble for any of the staff,eating or just having a coffee in the lounge no-one hurried you,and for a very small sum the ultamate breakfast delivered to your room.my only regret is that i never stayed for a week.coming home relaxed is an understatement. thankyou to all the staff at the cavendish.

Guest rating:

17/1/2013

"Fantastic customer care"

super clean rooms with comfy beds. Location perfect. A stylish and comfortable surroundings . .. we will be coming AGAIN. THANKS

Guest rating:

12/1/2013

"Very poor policy to charge for car parking, especially during the off season."

Guest rating:

23/10/2012

"Very pleasant"

My husband and myself had a very enjoyable couple of nights stay at the cavendish, the hotel is of a very high standard and all the staff are very helpful and friendly. The breakfasts were excellent. It would be nice to have a little music or even a pianist in the lounge area as it does come across as a little quiet at times. Overall a great hotel :)

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Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.