To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
1/4/2026
"Superb hotel"
Excellent position of abba event Rooms clean and spacious Breakfast brilliantStaff very friendly and helpful at all timesA very pleasant stay
28/3/2026
"-"
Lovely and clean, nice and pleasant staff comfy beds , near buses and underground . and not far from the show
24/3/2026
"Hotel in the heart of Stratford "
Fantastic location for anyone attending Abba Voyage, West Ham (Olympic) Stadium. Hotel staff all extremely welcoming and helpful. Hotel room and facilities excellent. Our breakfast was included but would be well worth the £12 charge if it hadn`t.
24/3/2026
"Great hotel"
We had two night here, rooms were lovely comfortable and clean. Complimentary breakfast was good and the staff were all friendly and professional. Would stay here again.
23/3/2026
"Perfect"
Excellent location for many attractions in Stratford. The hotel staff very attentive, friendly nothing was too much trouble. Rooms absolutely spotless perfect for our needs (party of 6) would definitely recommend.
23/3/2026
"Great location for Abba voyage"
Situated 15 min from train station and 15 minutes to the Abba voyage arena makes this a great place to stay for the show. The rooms are pleasant and are well equipped and clean. The service at the hotel was very good. The breakfast was fresh and tasty, plenty of options. The breakfast area was very busy but we did eat at the peak time and there wer plenty of signs to say when the busy times were if you wanted to avoid these. The food in the evening was also very nice.
20/3/2026
"Great value"
Staff were very friendly and helpful, check in and out was straight forward. Room 2 comfortable and clean, perfectly located for abba voyage, shopping and underground.
17/3/2026
"-"
Location was brilliant as we had come for a birthday surprise, for my granddaughter to see ABBA Voyage. The venue was just a 10mins walk from the hotel. Hotel staff were very polite, professional and helpful. The hotel was very clean and the breakfast was plentiful, I thought it was excellent for the money paid and wouldn`t hesitate to recommend to stay here9786;65039; L&A xx
15/3/2026
"Room for breakfast improvement"
10/3/2026
"-"
Hotel was very clean and the staff were attentive, food was good (not a huge menu but varied). 2nd time at this hotel and would recommend and book ag.
10/3/2026
"great location and friendly stay"
perfect location for the ABBA night, rooms were clean and spacious with a nice breakfast menu, would stay there again. 10 out of 10.
5/3/2026
"Great hotel"
Very good and helpful service
2/3/2026
"-"
Beautiful clean hotel with everything you need and breakfast was delicious and amazing choices staff all very helpful brilliant stay highly recommended
21/2/2026
"Great Hotel for an ABBA Break"
20/2/2026
"ABBA Voyage show was marvellous. Disappointed withhe available catering. "
Abba Voyage was tremendous. Well worth our trip to London to see the show. However. The website told us that the Abba Arena would open 1hr 45 mins before the show and that we could avail ourselves of the ?great variety of food & drink? options. It was a freezing cold and wet day so we thought we`d head down about 6pm and perhaps relax in one of the lounges. In practice, the only lounge was required an upgrade for the Oceanbird Loungewhich we hadn`t purchased. The available food and drink for everyone else was in an outer area. Although it had a roof so we didn`t get rained on, the cold wind blew through. Everybody was in wet clothes and there was very little seating available for the volume of attendees. Many people were standing about shivering. The food and drink was being sold from stalls which weren`t as good as an average street market. We were glad to get into the arena proper. In saying that, the show was wonderful.
20/2/2026
"Good location"
Room comfortable breakfast food nicecand hot. Lots of choice but chaotic due to location of food within reception.Also bar /reception poorly staffed.we tried to get food outbof hrs. Menu in room states anytime order 24hrs. Bar said pizza only and were quite put out that we were asking. If you getting there late before show take some food along with you.Good location for showOverall good stay
18/2/2026
"Great value and service."
I stayed here with my two daughters and felt very well looked after. Staff very helpful and rooms clean and had everything you need And if you forget anything basic (toothbrush) they have extras at reception which are complimentary. Went the extra mile. Location great near tube and Westfield shopping centre. Would stay again
15/2/2026
"Very friendly and welcoming staff."
14/2/2026
"Perfect"
Perfect location to stay for ABBA Voyage, only a 20 minute walk from hotel. Hotel is one of the best we have stayed in, clean and a very comfortable bed. Free hot breakfast in the morning before heading to the station to make our way home.
6/2/2026
"-"
Excellent location. Helpful friendly staff.
31/1/2026
" Nice, clean hotel"
Great hotel, very nice staff. Just a pity the breakfast restaurant isn`t bigger.
31/1/2026
"Excellent."
Hotel was excellent in every way, clean, comfortable, location and friendly, helpful staff. One of our party has a food intolerance and the staff could not have done more for her. Would definitely recommend.
30/1/2026
"Staff polite and helpful. Nothing was too much trouble "
Well positioned for accessing ABBA venue and Stratford Park. Well served by public transport.Room well equipped and comfortable. Good hearty breakfast with servery constantly refreshed.Would definitely recommend.
27/1/2026
"-"
Brilliant hotel. Nice bed , nice room, nice breakfast and great staff
26/1/2026
"-"
I
25/1/2026
"lovely staff, very welcoming"
very clean, lovely breakfast and friendly staff
25/1/2026
"Great hotel so close to venue"
Lovely hotel really close to the venue. Good options for food, and bar open till 1am so time for a few drinks after the show too. Friendly helpful staff and really clean.
23/1/2026
"Very good Holiday Inn Express"
Clean, modern and exceptionally comfortable. Evert single member of staff were helpful, courteous and friendly. A special mention to Kim, who works on breakfast. She was smashing
19/1/2026
"-"
Hotel very clean and staff very friendly
18/1/2026
"-"
Motiar on breakfast clear up was exceptional....he was so efficient and had a smilr for all as he was going about his work, he made our breakfast experience great.We normally use your hotel as its good value for money with ease to get into central London.
16/1/2026
"-"
Staff very helpful. Room comfortable and quiet. Restaurant food messe sharing platter delicious.
16/1/2026
"Comfortable and friendly "
Room was at the back of the hotel,so very quiet. Room is comfy and shower was quite powerful. Most guests are visiting for the same reasons we were.
12/1/2026
"Clean hotel; helpful staff; lovely food."
The staff were all helpful and polite. The room was clean and roomy, with a huge bed. The bathroom and facilities were all clean and there was tea/coffee facilities available. We had breakfast included which was hot and plentiful. We also had our evening meal in the hotel; the food was hot and delicious - we would recommend.
12/1/2026
"-"
This hotel`s staff have to be the most polite friendly and helpful team ever
11/1/2026
"-"
Didn`t get there as national express did not pick up from falmouth because of storm goretti
10/1/2026
"We travelled from Edinburgh to see ABBA & Ride The Cyclone. The hotel break was exceptional "
9/1/2026
"Friendly staff"
We`ve stopped in quite a few holiday inn expresses. Decor is clean and colourful. Our only mild disappointment was the breakfast. It was all very lukewarm
5/1/2026
"Efficient and comfortable "
A nice room, quiet but within easy walking distance to the ABBA arena and also to Westfield and the Underground and DLR stations at Stratford. Friendly staff, comfortable and clean. Really enjoyable breakfast buffet, too.
3/1/2026
"Lovely staff, I would definitely recommend this hotel. Lovely clean smell as you enter from the stre"
28/12/2025
"-"
Lovely friend staff and nice and clean
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.





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