make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
30/4/2017
"Very rude and unprofessional staff"
After arriving at 1.00am with my family I was rudely asked to log into hotel wireless and send confirmation letters given the fact I payed for the rooms 2 months prior to trip. The middle-aged male receptionist was arrogant, passive agressive and disrespectful making my family and myself feel very uncomfortable. The next day I was still asked a few times whether I payed for the breakfast, despite the fact this should have been checked before the date of my arrival, unfortunately at the check out I was told that there is still bill for the breakfast to be issued. I was dissatisfied given the fact everything was payed for more people than has arrived and no one bothered to check that and as we found out it has only taken one phone call, making our stay a horrible experience.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
With Hotel Direct you can make your break for LESS money. It's cheaper because when you book a break, we pass on special discounts for packages from hotels and train companies as well as making the total price lower. And you'll make a break in LESS time because in one place you can book your hotel, your train plus 1000s of shows, events and attractions.