To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
93% based on 81 reviews
"Room Not Ready"
Obviously very busy, checked us in, but room not ready before 3:30. Lounge waiting area very small and busy.
"Great location. Friendly staff"
We stayed for one night to see a show . Location was great for access to the West End. All the hotel staff were very friendly. Breakfast was excellent. Will definitely stay here again.
Hotel in good location, across the road from tube station. The bed was comfy, the water was hot and the staff friendly. The room was a good size but so badly arranged that I (small and slim) could not get clothes easily into the wardrobe. The corner of the fridge/bar was so close to the bed corner it was difficult to get past without injury!
Extortionate prices ans service charges. Preferred to eat out as better value for money in places close by.
"Hotel fantastic (1 bar staff unhelpful) "
Hotel is in an excellent location right beside Warren Street tube station on Victoria line. They gave us a free room upgrade and early checkin as it was my wife`s birthday. The only let down was 11pm at night at the downstairs bar the bar tender wouldn`t make me a coffee. We opted for breakfast in bed which was very good (£20 per person standard hotel price really)
Throughout the stay the staff were excellent, most helpful and friendly. We will be staying there agin.
"A Very N-ice Experience"
Nice hotel, great location, staff excellent. Hotel missing a mirror above the dressing table. Floor wasn`t properly hoovered upon arrival. Comfy Bed and really nice shower. Room not serviced until 5pm when we were back at the room. No big problem and would definitely return x
"They didn`t clean the room when we were out all day wanted to clean it at 18.30 when trying to get o"
Staff are very friendly and very welcoming. Rooms lovely and comfortable.
"Not a fault of hotel but was woken early due to building site opposite"
Room and facilities great as was food at Steak & Lobster
"Radisson blu "
Had a great time great hotel could not ask for better
Only minor observation was that the hair dryer in the room was fitted into a drawer and when used the cable was stretched to its limit to reach the nearest mirror.
"Enjoyable two night stay."
Would recommend to friends. Staff very attentive and room very comfortable. Breakfast excellent.
Good location, friendly staff, extremely clean. Nice room, small but this is London.Only one fault there should be a plug socket and mirror together with the table,otherwise how does a lady do their hair and makeup. Even if is a pull out mirror like the bathroom
"We really enjoyed our short stay and we would definitely come again very friendly staff , "
"Beautiful Hotel, full of character in a great location"
Lovely Hotel, great location, spotlessly clean, fantastic bed and bedding, great breakfast, first class
"Convenient location "
We had a up graded room, the size was decent, wouldn`t have wanted any smaller. Breakfast was very good and all the staff very attentive and welcoming. We would stay again when in London.
Fantastic hotel! Junior suite room was lovely and large. Bed very comfy. Breakfast delicious and plenty of variety. Staff very helpful and couldn`t do enough for you. Great location next to a tube line. Would stay again.
So clean and modern. Very helpful staff on the desk and breakfast was lovely. Would definatly stay again.
"Comfortable and helpful staff."
Very close to Warren St station, great location, for a walkable distance for the Dominion theatre and Oxford St.
"Really pleasantly surprised"
I didn`t have huge expectations but this hotel was really lovely. The room was small but had everything we needed. Great location and breakfast was second to none!
Very small and cramped room
"Unfortunately did not manage our trip due to illness"
"FANTASTIC SERVICE THAT`S WHY WE KEEP GOING BACK IDEAL FOR THE THEATRE JUST A SHORT WALK"
"Great location. "
5 mins from Euston. Clean comfortable room. Friendly helpful staff. No complaints at all. Would deffo return.
"Brilliant customer service "
Rooms were nice but personally the bed was too firm and the pillows were too big and uncomfortable didn`t have a great nights sleep however the customer service was amazing and we got a free drink at the bar whilst our room was being cleaned. Good central location too close to a lot of London attractions.
Really fab location so we could walk around London and savour street life and feel the ambience of all that makes London London.THe hotel friendly helpful staff,clean modern rooms,pillows I wanted to take home it was relaxing and yet full of life .Loved the sweets in reception.Ate at the restaurant and recommend it wholly.Coxktails delicious also abit different
We have recently stayed at Hilton hotels both in London and New York, radisson grafton is in a league of their own. Excellent service, exquisite room with all the home comforts, tea and coffee, huge soft fluffy towels and complimentary water.
"Good hotel in a convenient location"
Reception and restaurant staff were excellent. Hotel very comfortable.
"Hotel and staff made our long weekend such pleasure 5 star"
The hotel was extremely well located & the staff friendly & courteous. It was clean & in good condition & our room was lovely. The breakfast was excellent
"Beautiful hotel lovely, friendly staff"
We were upgraded which was a lovely surprise best breakfast we have ever had bit pricey but worth it. Would definitely return to this hotel
Great position near to tube and Regent`s Park a little noisy as near university hospital a/e so ambulances with sirens on .otherwise no complaints.meal average at restaurant
"Poor breakfast service"
Slow response, little reaction & some old tarnished seating.
Hotel was perfect can`t say a bad word about it. Loved every minute of my stay
"Exceptional customer service"
"Clean and tidy. Good location and fantastic friendly staff"
"Radisson Blu Edwardian Grafton Hotel"
Excellent hotel, me and my husband were celebrating out second wedding anniversary and my husbands 30th birthday! When we arrived we were upgraded, and waiting for us were two delicious slices of cheesecake and a lovely card. Great location walking distance from Euston station, lovely staff, clean and modern hotel. Would definitely return and recommend this hotel!
"Lovely hotel and excellent staff and service "
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.