Brunel Hotel reviews

Guest rating:

31/5/2016

"-"

Put on 4th floor even though we rang ahead and told them we had a disabled child with us. Tiny lift only went to 3rd floor. Not keen on see through door into bathroom, with a big gap all around it. But for what we payed, room was acceptable, stocked with tea and coffee and really friendly knowledgable staff

Guest rating:

27/5/2016

"Double-booked by hotel. Moved to another"

When we arrived, we were told that our room wasn`t ready, but we could leave our luggage and go out for an hour. We put the luggage into a separate room and prepared to go out for lunch when a Manager came into Reception and told us that they had double booked and we were being moved to another hotel, Kensington Court. A taxi was ordered and paid for to get us to it. The hotel was good except for the fridge making noise and not working properly. A Gluten free breakfast was also catered for, which was appreciated. I would use the hotel again, just a disappointing start.

Guest rating:

12/5/2016

"Brunel "

Friendly but basic.

Guest rating:

22/4/2016

"nice room , breakfast dissappointing "

Room was of very good quality ( only downside was the kettle didn`t work ) we were on the top floor , lift ( which didn`t work properly once , with us getting stuck for a couple of minutes ) only went up to the 3rd floor and there was a very steep and narrow staircase to the top floor. Breakfast was advertised as hot buffet , but was in effect a continental breakfast with just scrambled egg and chipolata sausages

Guest rating:

22/4/2016

"-"

good value for money

Guest rating:

17/4/2016

"Extremely friendly with excellent room and very clean"

Guest rating:

14/4/2016

"fantastic"

The room was clean and comfortable. The ensuite bathroom was very clean and well equipped. The staff were very helpful and breakfast was excellent. We would book again and recommend to our friends and family.

Guest rating:

13/4/2016

"could do with some work"

Though the reception staff were helpful our rooms were not ready on arrival an the cleaning staff were not very helpful with this even when we said we needed to be ready to leave by 4pm also some of the mattresses could do with replacing as some had a massive dip in the middle... Other problem came when some of the group came back after 1am an had to wait to get back in as there was no one on reception

Guest rating:

9/4/2016

"-"

The room was nice ,modern bathroom and it was warm which is always good our room was next to the main road which was very noisy. The traffic didn`t stop til about 1am. There was also humming noise which didnt til stop around 1.30am i think the noise could be the heating or boiler. When we went down to breakfast staff were welcoming and attentive. However I felt the breakfast lacked variety and could have more choices ie more items for hot breakfast.

Guest rating:

4/4/2016

"Needs up dating and there is too much noise from road out side day and night"

Guest rating:

3/4/2016

"-"

Male receptionist was excellent.

Guest rating:

21/3/2016

"-"

The hotel was situated some distance from the theatre and we could only really reach the destination by tube or bus, not by walking. It is more ideally placed for visiting Hyde Park. The hotel rooms were basic and clean. My room had a drain or damp smell permanently in the bathroom, luckily as there were 2 doors between the bathroom and bedroom, I couldn`t smell this in bed. The other guest in the party had a room at the front of the hotel, where works were underway on the pavement outside, not really the hotel`s fault but didn`t make for a restful break and no chance of a lie in after what was a late night. Breakfast was good. The member of staff on at night was helpful, I had to ask for some ordinary teabags and milk as my room seemed not to have been restocked, and when he couldn`t find any, he bought a tray to my room with a jug of milk and loose tea bags which was most appreciated.

Guest rating:

18/3/2016

"Breakfast wasn`t very good very basis hot choice "

Hotel room clean, well equipped, with everything you needed. Warm and comfortable.

Guest rating:

11/3/2016

"Comfortable in good location. "

Near Hyde park not far from tube station. Shops near by.

Guest rating:

10/3/2016

"Not the best hotel"

Rooms were very small with no storage - shower was blocked & didn`t drain.

Guest rating:

9/3/2016

"Brunel"

Comfortable hotel, clean and convenient for shows.

Guest rating:

24/2/2016

"-"

Hotel itself was fine, room clean good fixtures but oh so noisy, traffic outside and noisy people inside.

Guest rating:

24/2/2016

"-"

Good,clean hotel with friendly staff and an excellent base for exploring

Guest rating:

23/2/2016

"Superb"

Was worried as it was a very cheap deal but hotel was clean, room modern & location convenient for tube. Only complaint is the floods very creaky so early riser above us meant no lie in

Guest rating:

18/2/2016

"Cheap and central location"

The rooms are small with hardly enough room to get around the bed but the location is excellent, the bed very comfortable, the shower very powerful and the staff helpful and friendly. Can`t beat it for the price.

Guest rating:

17/2/2016

"-"

Hotel was good with friendly staff, good location near to several tube stations and Hyde park, double room was very small with limited furniture not very comfortable but sufficient for short stay

Guest rating:

10/2/2016

"Fab Hotel"

Really good. Room was lovely and the staff were very friendly. Also really well priced!!

Guest rating:

3/2/2016

"Excellent Value for money"

Booked as a theater package, hotel is compact, we stayed in room that had two double beds and single bed that had just been refurbished, very clean and although compact had everything we needed. Perfect location for exploring London, 5 min walk to Hyde Park and underground tube station. Breakfast is buffet style with plenty of choice. Staff friendly and helpful. Hotel is undergoing refurbishment but we didn`t notice or experience any disruptions as out all day exploring. Would recommend and stay here again.

Guest rating:

3/2/2016

"Staff very helpfull. Rooms clean and comfortable."

Nice central location and good value for money.

Guest rating:

1/2/2016

"Good overall"

Staff were helpful and rooms spotless. Breakfast set us up for the day

Guest rating:

25/1/2016

"Friendly staff"

The hotel was fab for the price we paid. The room was really warm as the heating seemed to be on 24hrs a day but that was quickly solved by an open window. Breakfast was fab and everyone who worked there was really helpful a d friendly

Guest rating:

11/1/2016

"lovely hotel"

lovely hotel ,in a great central location the staff were friendly and extremely helpful . Breakfast was fresh and offered a great choice, beds were comfy and i had a great nights sleep , the road outside was slightly noisy but i guess that`s london for you but it didn`t effect my sleep. The hotel held our bags before check in/out which enabled us to travel freely.Yes there are some very minor niggles in our room we were missing hotel info /wifi code /menu etc but i think that`s a very small point . The hotel is a 3 star and in my opinion a good 3 star i would without a doubt stay here again we had a great time.

Guest rating:

5/12/2015

"-"

Great hotel. would definitely stay there again. Staff very helpful and friendly. Rooms are very clean and comfortable. Central for everywhere too. Tube 5 minute walk away.

Guest rating:

29/11/2015

"Fantastic hotel, everything you could want "

Great room, immaculate and comfortable. Great breakfast and pleasant helpful staff.

Guest rating:

27/11/2015

"The bathroom was very small and cramped. Could only sit in the bath and had to crouch under the show"

Good location clean and tidy, staff polite and helpful, breakfast was basic but satisfactory for the price

Guest rating:

16/11/2015

"Close to paddington station short walk to hotel. Rooms small but clean, staff helpful, breakfast "

Guest rating:

8/11/2015

"Very small room"

Room very small, wifi more a miss than a hit

Guest rating:

28/10/2015

"Great service for the price "

Cheap cheerful good location and breakfast friendly staff and excellent supermarket and Chinese just opposite! Room very warm much appreciated in the cold winter!!

Guest rating:

18/10/2015

"The price does reflect what you can expect."

The hotel is clean but basic. Our room was on the small size but acceptable. Equipped with personal safe, TV and fridge; (Empty for your use; Very Good).Because there was no double glazing the room was very noisy though out the night from the passing traffic. The room would benefit from some extra shelves and coat hooks. 2nd night moved room which was one floor up and back facing. This room was smaller but had the benefit of air conditioning. Again could have more shelves and hooks provided. Had we had the second room from the beginning would have accepted the small rooms because of the cost.Breakfast was basic but adequate. All the staff were very helpful and pleasant.

Guest rating:

14/10/2015

"very friendly and helpfull staff"

Had a lovely welcome from staff .,hotel room was nice and clean. It was quite warm in room ., But there was a fan all ready in the room to use, There was tea and coffee suppled to make a drink which is a lovely touch. My room was cleaned both days, towels changed and bathroom toileries topped up. Breakfast was enjoyable cereals ,fruit, yogurts, cheese., pate, bread ,rolls. Staff brought pot of tea or coffee to your table and toast.There was sausages and boiled or scrambled egg.. But no bacon or beans which did not bother me but some people do expect a full cooked english breakfast.Only one problem I had was my room was on the side of a busy road and windows not double glazed so at night i got woke a few times.Would go back here but would ask for a room away fromain road.

Guest rating:

3/10/2015

"Friendly, better than average for London"

Booked this for a group of us. Some rooms were really small, couldn`t walk round the bed but others bigger and more modern. All were clean. The staff were friendly at all times. Breakfast ok.

Guest rating:

28/8/2015

"Very small room and too expensive but the location is good"

Guest rating:

4/8/2015

"Not brilliant!!"

Guest rating:

29/6/2015

"Nice decor but lacks features / limited breakfast"

The hotel was pleasant enough and in a great location but close to other hotels with a similar cost, where extended facilities would exist. The only negative aspects I would say were...1. A lack of Air Conditioning, which was a real problem, even though it was 22 outside, not 32. There was a fan but it barely bought the temperature down. I found the fridge was as hot inside as out, so powered it off in an attempted to reduce the ambient temperature. 2. Breakfast buffet was extremely limited and offering only Halal sausages (which I don`t find acceptable) as the only accompaniment to scrambled eggs does not make much of a buffet. There were continental options available but I don`t recall seeing Halal only and continental breakfast on the booking. The hotel was clean and staff pleasant.

Guest rating:

16/6/2015

"-"

We could not fault the staff and also the breakfast,thhe staff were really helpful and the food was good pretty good value for money. However the room was very very small for 2 to share,and extremely noisy from traffic noise ,which was all the more problematic as the hotel was so HOT !!!! you really had to open the window!!!!This could be a really good hotel with double glazing and a little less heat