To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
16/11/2025
"Fabulous hotel.beautifully presented. Room was beautiful and bed was divine. Would definitely recomm"
3/11/2025
"A little gem of a hotel"
25/10/2025
"Lovely hotel, great experience."
Such a warm greeting on booking in. Staff were very friendly, attentive and professional. Room decor and amenities were high end which was in line with rest of hotel. Breakfast choice for continental was ample with again good quality products available. Centrally situated. Lovely pubs wine bars close by. Excellent value you won`t be disappointed, Looking forward to a return visit.
14/8/2025
"Fantastic weekend "
Stayed for 2 nights and we absolutely loved it. Central location. Club room was fantastic, beautiful bed and bedding. Great breakfast and staff were very helpful and friendly. Definitely stay again,
11/8/2025
"-"
Fantastic hotel. Excellent location. Spotlessly clean. Staff v friendly and attentive and the room was first class. A very happy experience, would us again and recommending to friends.
8/8/2025
"Rathbone Recommendation "
An excellent location, close to the Tube, welcoming and efficient service. Great breakfast and comfortable bed. Luggage storage really helpful.
20/7/2025
"Very good, staff friendly and helpful. Good location with convenient underground station nearby."
15/7/2025
"Great Place to stay"
We love this hotel the staff are all amazing & cannot be more welcoming or helpfulThe hotel is situated just off Oxford Street in a fantastic area for bars & restaurantsHopefully we will be back later in the year for another visitThank you for everything
1/7/2025
"1st class Room and Staff"
12/6/2025
"Couldn`t ask for better"
Beautiful hotel, exceptionally clean and with a classy, classic feel to it. Attentive staff who bend over backwards to help you and a prime location means this will become a regular for me and I can`t wait for my next visit.
11/6/2025
"-"
Staff at the hotel were fantastic, met two lovely ladies Irene and Danka, rooms very clean, comfortable bed, breakfast was superb 128522;128079;
24/5/2025
"charming and friendly"
18/5/2025
"HAR"
The room didn`t have a phone. There should have been a holder for the US charging unit near the plug..The breakfast buffet was very good. The location for walking was good for us.
5/5/2025
"Excellent staff but disappointing room"
Disappointed by the Club room booked. I booked a Deluxe Club Room. Club room allocated had no mini bar or coffee machine. (Staff supplied a unstocked fridge and coffee machine on request)Bathroom tired for a 4star hotel, shower a bath tap mixer not easy to operate and a flimsy shower curtain. Basic small TV. This was booked as a special occasion for my wife`s birthday. Hotel had no other rooms available but the staff went the extra mile with Prosecco and chocolates which was a nice touch. Excellent, efficient and friendly staff throughout which in part covered for the somewhat tired room.
11/4/2025
"-"
Hitel gave me a free upgrade as it was my sisters surprise 60 th birthday treat. Very welcoming, friendly staff, room was amazing, would definitely recommend and stay again!!!
4/4/2025
"An excellent hotel for a theatre break."
We were extremely satisfied with the hotel. The standard of our room was excellent and very clean.It was comforting and the staff couldn`t have been more helpful and friendly.We also enjoyed with good service an excellent buffet breakfast. We would definitely recommend the hotel and stay again.
3/4/2025
"Rathbone Hotel"
26/3/2025
"Well?"
So, the hotel it`s self is lovely, the staff are brilliant apart from the guy on the desk that lied to me about the building works going on there, was told they wouldn`t start until 11:00am (check out time) 08:15 they started and when I complained I was offered a late check out?! It`s taken nearly a month to get my refunded sorted with them? won`t be staying again!!
16/3/2025
"Saturday stay with friends "
Excellent stay from the moment we walked in the door to the moment we checked out! The staff we professional and friendly in equal measures! The buffet breakfast was fresh and plentiful. Will definitely stay again!
16/3/2025
"Perfect location and great staff"
Surprisingly spacious room for a London hotel in a perfect location for the theatre. All staff were friendly and helpful.
13/3/2025
"A gem"
Having booked a small double we were delighted to be allocated a bright airy room. Lovely and clean and good quality toiletries. Friendly helpful staff in all areas and a good choice of ingredients for breakfast. We were happy with a 15 minute walk to theatre land. Surprisingly quiet at night, even with the bedroom window open.
13/3/2025
"Fantastic customer service "
Wonderful hotel, beautiful room.. Great facilities.. Wonderful breakfast, with a great team.. Reception team really helpful..
10/3/2025
"Lovely Hotel"
The staff were excellent, really attentive. Continental breakfast was excellent,with plenty of choice. Comfy bed,lovely general ambience.
2/3/2025
"-"
Wonderful. Clean and staff were wonderful
28/2/2025
"Good location "
Great location , clean , tidy. Good breakfast and friendly staff
15/2/2025
"-"
Home away from home, taken care of the minute we arrived until we checked out. We will definitely come back. Thank you!
15/2/2025
"Noisy experiance "
Unfortunately there was building works going on during our stay and was very noisy. Also the door in our bedroom is poorly fitted. When someone opened the lobby/hall way door it caused the room door to knock which was very loud
12/2/2025
"Exceptional "
10/2/2025
"-"
This hotel was superb from checking in, cleanliness of room and breakfast staff a big hit for us. You would be hard pressed to find better people to look after you. A winner for us.
9/2/2025
"staff were exceptional "
31/1/2025
"We would highly recommend this hotel we couldn`t fault anything and will definitely be booking again"
28/1/2025
"Rathbone hotel stay on a Monday night - post evening show"
We have discovered a gem of a hotel! The location is so close to all the attractions of London yet a quiet place to retire to. Stand out was the incredibly friendly & helpful nature of the staff. Waiting in our room was a bottle of Prosecco, some chocolate & the most sincere birthday card & helium 60 th balloon! What a beautiful surprise! We returned to the hotel bar for post show cocktails - excellent bar. Breakfast the next day was perfect. Warmly greeted & so well looked after. Breakfast food & drinks were of very high quality.
26/1/2025
"Great hotel"
Great hotel very friendly staff, the rooms are excellent and very clean everywhere,good breakfast and nice area for having an evening drink. We have visited this hotel before and would book it again when visiting London.
24/1/2025
"Friendly convenient and confotable"
We had a great stay here celebrating my husbands 70th birthday. Card, balloon and chocolates in the room on arrival were a lovely surprise. All staff we met were polite friendly and helpful. Our room was spotless and very comfortable. The hotel is very conveniently situated, and we thoroughly enjoyed the breakfasts. We`ll be back I`m sure!
19/1/2025
"Excellent accomodation"
17/1/2025
"-"
Lovely hotel. Friendly staff. Refurbished room with coffee, tea and bottles of water
16/1/2025
"Great location and staff"
Room was spotless, hotel staff very welcoming. Excellent breakfast and service. Bed super comfortable and hotel location really close to everything but quiet at night. Would definitely return.
13/1/2025
"Lovely stay"
For our anniversary we stayed at the Rathbone Hotel we were greeted by smiling and welcoming staff who made our check in very easy. Our room was spacious with good decor, very clean and tidy with plenty of extras. The staff throughout the hotel were very pleasant and helpful nothing was too much for them. We will definitely stay at the Rathbone again
7/1/2025
"Has potential "
The service was good , especially at breakfast, the waitress went above and beyond to accommodate me as I`m gluten intolerant , she was very friendly and attentive, I didn`t get her nam but she was blonde with highlights. The room however, I think should have coffee and tea facilities, there shouldn`t be curtains in the shower and lastly the shower was either hot or cold, if you turned it a little bit one way it would be cold, and the other way would be quite hot, there was no in between. Other than that me and my husband had a good time.
5/1/2025
"-"
Our stay at this hotel was perfect. The rooms were spotlessly clean, all staff were so polite and very helpful. Breakfast was really good too we would most definitely return. I booked it as a package deal with hotel direct for the theatre and train included. It was a christmas present for my daughter, son and his girlfriend. We watched Michael Jackson in theatre which we would also recommend.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.





With Hotel Direct you can make your break for LESS money. It's cheaper because when you book a break, we pass on special discounts for packages from hotels and train companies as well as making the total price lower. And you'll make a break in LESS time because in one place you can book your hotel, your train plus 1000s of shows, events and attractions.