Best Western Plough and Harrow Hotel reviews

Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

97%  based on 5 reviews

Guest rating:

14/5/2016

"lovely hotel loved it"

lovely hotel ,staff were lovely and friendly, alcohol was a little expensive and breakfast a lot of choice although not very warm for the cooked bits although overall very nice hotel x

Guest rating:

2/10/2015

"Nice hotel in a listed building "

It is a nice hotel and staff are very helpful

Guest rating:

1/10/2015

"Room for improvement"

Nice original structure in a convenient location near central Birmingham. The new building with the majority of the rooms looks like a sore thumb next to the main historic hotel. I stayed in the new (read: 1970s) part.Pros: good location, good food, free parking, friendly staff, full bar and restaurant on site, peaceful garden areaCons: needs plenty of attention, slightly run down, missing on attention to detail. For example, the barrier in the car park is busted off? looks like someone rammed through it! The wall section behind the radiator had no render, just a big piece of insulation board on display. The dinner menu in the restaurant was shabby looking, giving a bad first impression of an otherwise delicious meal.

Guest rating:

15/7/2015

"Hope to return one day!"

We had an overnight stay here for the occasion of our sons graduation from Birmingham University. We have nothing but praise for the hotel, despite our very short stay. Lovely room, comfy beds, dark thick curtains and peace. Our breakfast was delicious as was our bar meal on the day of our arrival and all the members of staff whom we encountered were friendly and accommodating. When we next visit Birmingham, this will definitely be our place to stay.

Guest rating:

10/7/2015

"Everything I was hoping for!"

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Our review system

Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.

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