Guest rating:  | 7/3/2010 | | "First class hotel anf first class customer service" | |
|
|
| Guest rating: | 17/2/2010 | | "Location,location location!" | | | | Very comfortable well appointed room and breakfast was excellent. Only criticism, there were very few toiletries in the bathroom.
|
|
|
Guest rating:  | 8/2/2010 | | "great location, comfortable beds - good breakfast" | | | | Annoyed that our room was not serviced until after 2.30pm.
|
|
|
| Guest rating: | 29/1/2010 | | "Wondrful, friendly staff and fab location for New Bond Street shops" | | | | Great location, efficient friendly staff and restaurant and lounge is superb. Rooms on the small side and soundproofing leaves a lot to be desired.
|
|
|
| Guest rating: | 26/1/2010 | | "First class service and excellent accommodation. Very pleased and will use again." | |
|
|
| Guest rating: | 10/1/2010 | | "Location, location, location !" | | | | The staff, as always, are both very professional and friendly. It has been a smooth, luxurious London experience. Excellent room service .
|
|
|
| Guest rating: | 13/12/2009 | | "consistently excellent" | | | | From the doorman to reception and waiting staff there is nothing to fault with this hotel which hs become a favourite of mine and my family.
|
|
|
| Guest rating: | 30/10/2009 | | "noise" | | | | we love staying at westbury, unfortunately the last 2 times we have stayed the noise as kept us awake most of the night , we did ask for a room at the back but we where not accomodated and the people in the room next to ours where very noisy until early hours of the morning which did spoil our stay, we will however stay at the westbury as the hotel staff and the hotel is excellent. mr c. lewis
|
|
|
| Guest rating: | 19/10/2009 | | "All fur coat and no knickers" | | | | I was expected to sleep in a room the size of a shoe box for ?266.
|
|
|
| Guest rating: | 1/10/2009 | | "But we wish we had a kettle in our room" | |
|
|
| Guest rating: | 15/4/2009 | | "I was disappointed that my room at a 5 star hotel did not have a working shower." | |
|
|
| Guest rating: | 30/3/2009 | | "bathroom a bit small and dated ,could do with a overhaul , tea making facilitys be handy " | |
|
|
| Guest rating: | 23/3/2009 | | "Truly 5* Atmosphere, Service & Performance worth every penny!" | | | | We have used this hotel twice in the last six months as a base for a stay in London whilst attending events. On both occasions we have been made to feel welcome by all staff from housekeeping to front of house, all requests are greeted with a smile and "certainly sir/madam" and no challenge is declined. The cocktail bar is a great place to start your evening and you would be hard pushed to find better food in London than in Artisan, Chef Jones is an extremely innovative and creative craftsmen capable of mesmeric dishes that totally satisfy in both taste and presentation. I doubt we will look for any other hotel to stay in for future visits to the capital.
|
|
|
| Guest rating: | 8/3/2009 | | "Good room size and comfortable beds.On first floor which was noisy overhead.Breakfast ok ." | |
|
|
| Guest rating: | 3/3/2009 | | "Excellent hotel in good location" | | | | I Stay at the Westbury everytime i am in London and it is always the same,comfortable,great location and helpful staff.Cannot fault it!
|
|
|
| Guest rating: | 23/2/2009 | | "Noisy neighbours" | | | | V.Good although the two guests in the next room returned at 03.00 and chatted until 04.00. I could hear every word of their conversation and have never stayed in a Hotel where the noise insulation is so poor. Eventually I rang down to reception who sorted the problem.
|
|
|
| Guest rating: | 1/12/2008 | | "You get what you pay for - top class accommodation with top class service." | | | | From the moment we arrived nothing was too much trouble for the very friendly and approachable staff. The Polo Bar is a perfect place to start your evenings with more than an impressive cocktail list and an atmosphere that is warm and inviting. All the staff appear happy and genuinely pleased to be able to help. We will certainly return!
|
|
|
| Guest rating: | 17/11/2008 | | "Bathroom facillities lacked imagination and were very tierd with a number of broken floor tiles , ro" | |
|
|
| Guest rating: | 27/10/2008 | | "Unbelievable service" | | | | This surely is one of the best hotels in London. The attention to detail is satisfying, and the location great. I will always say at the Westbury whenever a stay is required in London.
|
|
|
| Guest rating: | 27/10/2008 | | "Great location.Efficient and approachable staff making it a very welcoming hotel " | |
|
|
| Guest rating: | 6/10/2008 | | " Paid for a double room. We got two single beds. Not happy." | | | | We were told by booking that we had qualified for a bottle of wine and toiletries.Never received them and when we enquired we were told it was not possible to receive them then but they would look after us on our next visit which I was not happy with.
|
|
|
| Guest rating: | 28/9/2008 | | "Room was fine except that in the shower area the soap dish was broken leaving a health hazard." | | | | The Breakfast was basically cold as served.Apart from these 2 issues the staff were polite and attentive
|
|
|
| Guest rating: | 24/8/2008 | | "superb quality and value for money" | | | | Entering the Westbury is like having a good friend give you a warm hug.I have stayed in a number of West End hotels but the Westbury is my particular favourite for combining style, warmth, charm and quality service. I love you
|
|
|
| Guest rating: | 4/4/2008 | | "Excellent hotel - the most comfortable beds ever and staff very helpful and friendly." | | | | Only one problem - was kept awake by a very noisy party in room opposite banging doors etc.
|
|
|
| Guest rating: | 25/2/2008 | | "I have stayed here many times,and the service has always been excellent,particularly the friendly st" | |
|
|
| Guest rating: | 15/1/2008 | | "Great position" | | | | Lovley hotel, friendly staff, well presented rooms, clean and welcoming
|
|
|
| Guest rating: | 8/1/2008 | | "lovely hotel brillant position ,staff friendly and helpful, breakfeast average" | |
|
|
| Guest rating: | 7/1/2008 | | "Great service attitude" | | | | Attentive service, comfortable and enjoyable stay.
|
|
|
| Guest rating: | 8/12/2007 | | "You certainly get what you pay for!" | | | | Expensive but worth it. Staff all interested (unusual these days) and attentive.
|
|
|
| Guest rating: | 3/11/2007 | | "Hotel and service excellent - ideally situated for theatres and restaurants" | |
|
|
| Guest rating: | 1/10/2007 | | "Standard room had very small bathroom. Also hotel rooms looked tired. Polo bar very good service" | |
|
|
| Guest rating: | 1/10/2007 | | "Staff were very helpful and swift in there response to any problems that were encountered. " | | | | The hotel was centrally located and great for seeing all the sights. Our room was very comfortable though the outlook was not great!!! The Polo Bar and Lounge offered delicious snacks etc Altogether a great hotel that we will be using again.
|
|
|
| Guest rating: | 17/9/2007 | | "Could do with Tea & Coffe making facilities in the rooms" | |
|
|
| Guest rating: | 16/9/2007 | | "Seriously underwhelmed! If I had not checked the rating I would have believed I was staying in a 3*" | |
|
|
| Guest rating: | 12/9/2007 | | "5* prices with 3* feel" | | | | Very disappointed with the standard double - no better than a 3* room. No coffee making facilities. The Hotel direct staff were very helpful in resolving our problems as we were initially given a twin room (albeit delux). Breakfast was included - £20 for `full Englsh` - 2 eggs and 2 rashers of bacon!!! We will be coming to London again but not to stay at this Hotel.
|
|
|
| Guest rating: | 3/9/2007 | | "Fantastic location" | | | | Very nice hotel, but room we were given had very thin walls and we were woken up by our neighbours chatting and other activities!!
|
|
|
| Guest rating: | 29/8/2007 | | "long que for breakfast" | | | | overall the hotel service is so so.. the restaurant was full for breakfast so i have to wait for 15 minutes for breakfast and they running out of food, because i am a moslem so I can`t eat bacon or black pudding, so i have to wait for the egg, mushroom or hashbrown, unfortunatelly i have to fight with the other customer to get the food, then within a minute the food was gone, I think they have to work more efficient, quicker, faster, they MUST clean the table as soon as the guest finish eating their breakfast, then provide more food for the guest, there is no point of paying continental breakfast if you can`t find any food at the buffet, this is my fourth visit to westbury (i like it because of the location) but it will be better if they improve their service quality
|
|
|
| Guest rating: | 29/8/2007 | | "Noisy, small rooms." | |
|
|
| Guest rating: | 28/8/2007 | | "Excellent position for Mayfair shopping" | | | | First class hotel, staff very helpful. Location ideal. No tea/coffee making facilities in room.
|
|
|
| Guest rating: | 27/8/2007 | | "Room unclean and housekeeping staff intrusive" | |
|
|
