Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

90%  based on 460 reviews

More reviews >>

Guest rating:


"Great hotel with friendly staff"

Great hotel right in the heart of London, on arrival the receptionist asked if it was a special occasion and we said it was my wife`s birthday, when we got to our room a butler arrived with two glasses of champagne, great touch!!

Guest rating:


"What a stay "

The rooms was a great and got a free upgrade staff go the extra mile for u amazing hotel and the polo bar well worth the visit.

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"Westbury "

Lovely room and friendly staff

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"Window View"

Guest rating:


"Central hotel with five star luxury"

Can`t fault this hotel friendly and attentive staff excellent room a really enjoyable stay

Guest rating:


"Style over substance "

Very disappointing. Despite the gloss of top-hatted doormen and golden lifts once we scraped the surface the cracks appeared. This is a hotel which focuses on profit and showiness over basic customer service and a genuine user-experience. Such a shame.

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Guest rating:


"5* ??"

Fantastic hotel but needs to provide tea and coffee making facilities in the room, really should be available in a 5* establishment.

Guest rating:


"Acceptable but not as plush as expected."

Excessively overpriced in the Polo bar for drinks and food. £16 for a vodka and tonic, £18 for a club sandwich and £5.50 for a portion of French fries is totally excessive.

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"Lovely elegent welcoming. Friendly staff. "

Guest rating:


"Room not as pictured on your website"

The staff were lovely they moved us to a bigger room as husband is disabled and they did not get the special request that I sent you, the rooms were ok but looked nothing like what was advertised so slightly disappointed

Guest rating:


"Superb staff, outstanding service"

Room was comfortable, reasonable size and clean. We used the Polo Bar where the service was personal and faultless. Generally a little pricey - but it`s Mayfair and so no different to other hotels and bars. The staff were extremely attentive - especially the door and reception staff. In summary - we had a couple of fabulous days, the perfect location and a beautiful way to start the Christmas holidays. Thank you.

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good staff and nice hotel. Room needed a clock and tea/coffee making facilities.

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Guest rating:


"A lovely hotel that made us feel special"

Has a superb bar that makes superb cocktails

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"The position of the hotel is superb for shopping, theatres, & the underground"

Initially disappointed to find that the high floor I had requested was only allocated to guests staying longer than a weekend & the wifi I thought I had paid for did not show on my booking & was therefore not applicable. After this I could not fault the service & housekeeping were especially diligent. Nothing was too much trouble & the breakfast (a la carte) was excellent & served in a timely manner. Will definitely stay there again. So accessible to all required amenities

Guest rating:


"Do not consider it to be worth 5 stars. Overall disappointing."

No complimentary tea/coffee making facilities in room so looked at menu to have morning coffee delivered - no filter or Americano available - price unreasonably high. Surprised no non-alcoholic beer or wine available. Expected some free WiFi. Had to wait for table at breakfast. Food going cold while one waiter stood with food on tray waiting for another who could (qualified) bring it to our table.

Guest rating:


"immaculate hotel, very friendly staff, beautiful room."

Guest rating:


"1st class hotel everything was excellent "

Guest rating:


"Excellent Service "

Excellent service and the room was spot on.The Hotel supplied a cake for my partners Birthday which was greatly appreciated.Anyone thinking of booking at The Westbury should not hesitate, book in!!Thanks very much to all the staff for making our weekend stay a very good and memorable experience.

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Hotel was perfect. Very Friendly staff

Guest rating:


"Classically elegant"

Staff are very helpful and accomodating, hotel is pure elegance and has a feeling of twenties Americana to it. Easy to find and close to Green Park and only 2 stops from the theatre

Guest rating:


"Quality location and service."

Great service and all staff more than helpful. As long as you accept the prices for everything go with the prestige of the location its wonderful to have good food excellent breakfast and again quality service.

Guest rating:


"Connecting Door!"

The room I stayed had a connection door. I was woken by somebody talking next to me at 6.10 am finding out it was the guest in the next room talking on the phone. I could hear the whole conversation of several phone calls the guest made which finally ended around 9 am. The room itself was very small but well equipped. .

Guest rating:


"Wonderful experience"

We were given attentive and excellent service from the moment we stepped out if our taxi.Our room was spotless and reception telephoned to ensure we liked the room.Breakfast was superb. All in all a wonderful stay and we will return.

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"As it was my 75th birthday they made me a chocolate cake which was a lovely surprise."

Very comfortable and splendid breakfast.

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Lovely room, not overly large, but perfectly formed. Only thing missing was a kettle, but room had a very fully stocked mini bar so that was great.

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Fantastic hotel. Room was lovely. Staff friendly and great breakfast. Made my husbands 50th very special.

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"Hotel lovely but could do with having tea/coffee facilities in the room, that`s a must "

Guest rating:


"Average stuffy room, bad pillows, no free web, "

Guest rating:


"absolutely wonderful"

Guest rating:


"Staff very helpfull"

Guest rating:


"Fantastic Experience"

The Westbury was great, from the moment the doors are opened for you, all staff acknowledge you, the bedrooms were clean and confortable and the breakfast service was 1st class.Looking forward to using this hotel again with this experience received

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Perfect posistion for shopping lovley staff

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"Luxury and sophistication "

Guest rating:


"Very nice staff but small rooms."

We stayed for three nights and liket the hotel. Some remarks: no fre wi-fi, very small room and bath room, we could hear what was said in the next room without any problem. The breakfast was fantastic.

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"Perfect Anniversary & Birthday venue!!!"

Could not fault a thing! Perfect location, great room, excellent food combined with friendly & helpful service. We definately return!!!!

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Very disappointed that a five star hotel has no tea or coffee making facilities in the rooms. Also for a Superior Queen room, it was very small. Not what we would call value for the money and would not book their again.

Guest rating:


"room service poor, room equipment not 5 star standard"

Guest rating:


"Well deserved the 5* rating it has got -"

A lovely hotel - with very friendly staff - nothing was too much trouble. I would definitley stay there again.

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Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.