Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

76%  based on 201 reviews

More reviews >>

Guest rating:

3/12/2010

"Extremely small room very disappointing. "

Guest rating:

10/11/2010

"Great location"

The best thing about this hotel is the location, just fab. The hotel is friendly and the staff very polite. The rooms are a little on the small side although well equiped and the bathroooms are very small and could do with updating.

Guest rating:

9/11/2010

"-"

comfortable and exremely accomodating.....staff very helpful

Guest rating:

8/11/2010

"A nice small Mayfair hotel with a great value Currie lunch for £6-95 and currie dinner for £9-95"

Guest rating:

8/11/2010

"A very pleasant hotel"

Hotel has nice character and staff are very efficient and helpful

Guest rating:

7/11/2010

"Cosy hotel close to Picadilly and Green Park"

Rooms small but clean and bed comfy. Bathroom good though towels on the "thin" side. Staff friendly and helpful. Ambience cosy but decor a little tired.

Guest rating:

22/10/2010

"Hotel very tired. Items not working"

Guest rating:

18/10/2010

"Good value. Excellent location. Would stay again"

Only negative was we didn`t arrive at the hotel until 4pm. Even though check-in was from 2pm, our room still wasn`t ready. We had to wait in reception for 15 minutes.

Guest rating:

4/10/2010

"Very nice hotel with pleasant staff"

Guest rating:

27/9/2010

"mum and daughter (16) from norfolk definatly would reconmmend this hotel"

I was quite concerned before i went after reading all other reviews,but to be honest i dont no what i was worried about ,our stay was lovely ,our room was very comfortable and cosey,the breakfast was lovely and the staff was very helpful and pleasant.The hotel was in a perfect location being close to every thing.I just want to say thankyou for making our visit enjoyable and look forward to coming again.

Guest rating:

8/9/2010

"The price and location are great, The mechanics suck. "

We chose the Parklane Manor off the internet largely due to price. 100 pounds a night is about right. There has been no mainenance done for years, On a quite street and the windows open, but no internet in the rooms, no bar fridge, and the air con does not work. Really micky mouse service. As for rooms 205, 305 and 405 with the big king and more room. Cheers, Michael from Vancouver BC.

Guest rating:

31/8/2010

"-"

Polite staff, good position, food average

Guest rating:

31/8/2010

"Excellent central location, tucked away behind Park Lane,but in easy reach of all the attractions"

Nice rooms, although quite small but very clean. There was a problem with hot water during the first evening but it was rectified by the morning and didn`t spoil our stay. Very good breakfast. Would definitely come back.

Guest rating:

14/8/2010

"A charming little gem"

The Park Lane Mews Hotel was perfect for my recent two day stay in London. Close enough to all the local amenities, yet hidden away from the hustle and bustle of Mayfair, this chaming little gem offers a relaxed peaceful haven for the weary traveller. The entrance is immediately inviting and has a refreshing home from home infomality that has often disuaded me from other hotels. The rooms are fairly small but very clean and comfortable and provided everything I needed. The service given was top class with very willing and friendly staff. I would stay here again and will certainly recommend to others.

Guest rating:

22/7/2010

"friendly and helpful staff and good location"

Room was fine and clean, and could not fault the help from the staff. Our room was at the front and tended to be noisy in the early hours from staff from the Hilton whose entrance was nearby and people emerging from local bars etc. Would use hotel again but aim for a back room

Guest rating:

29/6/2010

"Air conditioning not functioning - and on the hottest night of the year."

I heard two other residents mention this as they were checking out, so not confined to our room.

Guest rating:

27/6/2010

"We have stayed at this hotel in 2004 and really enjoyed our stay. It appears that today the rooms "

Guest rating:

24/6/2010

"-"

The fan in the bathroom was not working and we were too hot! The air conditioner unit was ineffective. I would have appreciated a hair dryer! Pleasant room and staff. Enjoyed our stay.

Guest rating:

30/5/2010

"Very comfortable hotel helpful staff. Bedrooms well furnished and bathroom very clean."

Guest rating:

4/5/2010

"-"

The hotel reception staff were very efficient, friendly and helpfull. Breakfast arrangements were somewhat casual, but overall Ok.

Guest rating:

29/4/2010

"All Night Party Next Door"

AN ALL NIGHT PARTY WHICH KEPT US UP ALL NIGHT.IN THE END AT 5 IN THE MORNING THE NIGHT PORTER MANAGED TO BREAK THE PARTY UP.

Guest rating:

25/4/2010

"-"

The location of the hotel was great to access all the London attractions. The room was clean and comfortable and the staff were very helpful. I will definetly return when I next visit.

Guest rating:

18/4/2010

"-"

Room smelt musty, telephones broken, room very small, air conditioning broken, bed very hard, not all the room lights worked. Great central london location.

Guest rating:

18/4/2010

"The hotel is in an excellant location."

Our room was clean and tidy and the staff very helpful however the noisy plumbing lets it down very badly.

Guest rating:

12/4/2010

"nice friendly small hotel - good spot"

all fine and as expected for what i thought was a fairly competitive price £110 per night for twin.only issue was with the shower which was so weak that i struggled to wash the shampoo off!

Guest rating:

5/4/2010

"park lane news"

when we arrived the reception area looked nice but they did`nt have us booked in and tryed to give us a twin room when purchased a double and was going to do that it was my wedding anniversary.we evently got a double room that was scruffy decore and untidy window wud not shut too so the moved us too another room which was slightly better but had rip in blind and faulty air con.not worth the price

Guest rating:

29/3/2010

"Highly recommended"

Guest rating:

26/3/2010

"great location, price about right, attentive staff, slightly tied decor"

Guest rating:

12/3/2010

"Great Location and Helpful staff"

Guest rating:

9/3/2010

"room bath and bed small for 6ft male"

the room we had in december was very good staff helpful and pleasant

Guest rating:

5/3/2010

"-"

The Park Lane Mews has a great location just off Park Lane with easy access to West End and Picadilly; the staff are friendly and helpful.However I was disappointed that this is a `4 star` hotel....certailnly didnt look or feel like one; bedroom was small, old equipment-eg the hairdryer; TV didnt work and the room was freezing..... I was there on business and only spent one night so could live with it and location was more important to me than luxury....however a disappointment overall

Guest rating:

24/2/2010

"The Park Lane Mews"

The hotel itself was fairly sraight forward to find, just afew minutes walk from Green Park. The staff I found helpful and polite. The hot buffet breakfast was very nice, though getting seated caused a little confusion, and they started packing everything away at 10am - when reception said that breakfast is served until 10:30! The room appeared nice, but the heater was not working, the tele only had 9 tv channels, No fridge / mini bar - but you can order from room service. The thing that left us most disappointed though was in the room they had only left fruit tea bags, not proper ones!!

Guest rating:

22/2/2010

"Friendly staff, great location, quiet "

The hotel is in a great location, easy walking access to so much, with Green Park, Hyde Park nearby, good restaurants and pubs nearby. The staff is very friendly. The room we had could have been cleaner, problems with the toilets not flushing in our room took a while to remedy. The rooms are very small, a squeeze for two people, especially with the price asked. The bed was hard and small, compared to what I am used to in hotels I have stayed in recently. It is a shame as it has the charm downstairs from the moment you enter, but this evaporates once you enter your room. a hotel with potential to realise.

Guest rating:

21/2/2010

"Very helpful staff"

Very comfortable beds, room decoration a little bit tired but pleasant , quiet rooms . Cooling excellent but difficult to get heating started. Welcoming , living room style reception area. Staff pleasant and eager to help.

Guest rating:

21/2/2010

"Good service but bedroom feels shabby"

The hotel has a great location, which is why we chose it. The outside, the lobby, the quick , courteous and efficient service all bode well. However, the bedroom felt like it needed redecorating, the carpet needed renewing and the bathroom, although reasonable, needed lots of attention and redecoration.

Guest rating:

24/1/2010

"the roo m was well appointed but very small."

The bathroom was in need of a makeover and i had problems with the shower but for a slightly cheaper option in the mayfair parklane area a good option and well located for underground and buss services

Guest rating:

24/1/2010

"-"

Nice friendly hotel, a couple of hiccups but was dealt with immediately.

Guest rating:

17/12/2009

"very pleasant quite hotel in the centreof london"

shower headf neded descaling

Guest rating:

15/12/2009

"Need refurbishing but it is comfortable"

Fine but NO malt whiskies in stock for a night cap so had to go elsewhere for a drink !

Guest rating:

10/12/2009

"Alcoholic drink stocks were almost non-existant."

We stopped in the lounge prior to our evening appointment, my husband ordered a Whisky but there was no whisky in the bar. On returning from our evening out we again stopped for a nightcap, ordered two brandies but the stocks were dry. Not Good.

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Our review system

Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.