make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
20/12/2023
"Park Plaza County Hall"
Food was really good, staff were so friendly and great with children, food was lovely and really good location. Hotel beautifully clean. Top rate from us
16/12/2023
"Good"
Room, bedding, kitchenette, bathroom, tv area all exceptional and well stocked. Food and drink expensive with a 12.5% service charge added. Quite noisy, not very good sound proofing, but not really an issue for me. I would return to this hotel again, but probably only worth the cost with a free upgrade.
27/5/2023
"Park Plaza County Hall"
Hotel very well located for walking to WestMinster bridge and surrounding attractions. 5 min walk to Waterloo Station. Very efficient and helpful reception staff. Room clean, comfortable and well maintained. Our room was on the 11th floor, very quiet, no external or internal noise. Well equipped with mini fridge, microwave, ice bucket, ice machine on each floor. Lovely breakfast with lots of choice. Would definitely use this hotel again for theatre visit. Thank you 128522;
8/4/2023
"-"
Clean spacious room, friendly staff and great location. Would definitely stay again.
8/3/2023
"Room a little small location excellent "
Room a little small but comfortable location excellent
23/2/2023
"Exceptional "
This hotel was superb. Friendly staff, spacious rooms, excellent food.
29/11/2022
"great hotel however been charged £92 for 4 breakfasts is discusting"
26/10/2022
"-"
Very expensive for room as it was really small.No natural light so quite dingy.Furniture scratched and tatty.Very poor coffee in the room.Beds were just ok.Gap between wall and mattress so pillows wouldn`t stay on the bed.Noisy aircon fan.Reception staff were all very pleasant .
20/6/2022
"Some staff helpful. Reception staff very informative "
Great central place to stay. Lovely rooms breakfast was nice with different dietary requirements available.
2/4/2022
"-"
Excellent hotel, great location. Very friendly and helpful staff. Enjoyable stay.
1/3/2022
"-"
Hotel was excellent will definitely stop here again
19/2/2022
"Amazing breakfast"
21/12/2021
"Wonderful stay at Park Plaza County Hall"
We were totally impressed with the hotel-- excellent facilities, helpful and attentive staff, and prime position for sight-seeing, restaurants and theatres. We will definitely return.
18/12/2021
"Ideal Central Location"
Very friendly, beautiful hotel made our stay just perfect weekend theatre break. Suitable for all ages and abilities. We will thoroughly recommend this beautiful hotel.
27/11/2021
"Hotel staff were excellent, the hotel room was clean and very comfortable we would definitely return"
4/11/2021
"Up Gerard us to a larger room very nice But that was a bounse hotel lovely had a great time"
20/2/2020
"Smart, great value and great location"
5/1/2020
"WE WERE ALL MADE ACCEPTIONALLY WELCOME , AND STAFF SMILED."
5/1/2020
"-"
Great location, just a few minutes walk to Westminster Bridge London eye etc. Rooms are clean, tidy and comfortable. Staff friendly. We would definitely stay here again.
4/11/2019
"Great location , good room and nice breakfast."
Johnny the chef was really amazing. He personally delivered pancakes to my son each morning. He was also really great with my daughter as well , much appreciated.
29/4/2019
"very nice !"
Really liked room, upgraded on arrival to a studio room - really nice ,very clean and comfortable bed also really clean and comfortable. staff were great . very close to the station and london eye. A few cons. we could hear what appeared to be next rooms flushing throughout night or some problem with the pumbing ? had to see reception to get in the fridge so we never bothered. breakfast room was very tight although they have to fit a lot of people it was uncomfortable far to many tables could barely get in and out, our seating was so close to the tea/coffee stand people were bumping into us, others had to squeeze between the tables knocking people who were eating .What would have been a very nice breakfast was cold.Not advised we would need to book if we wanted an evening meal it was ok we just went else where we liked trying other places. lots nearby. Over all we really liked it and would go again
23/4/2019
"Good Hotel. "
Great hotel, really convenient for seeing the "sights". Some distance to the theatre. Uber made that a reasonable journey. Some confusion over the number of rooms booked but the issues were sorted and a complimentary drink offered for the wait. Only negative was my room was very hot. Not able to adjust the temp yourself..... Asked at reception I was told it was being adjusted and would take effect in 20mins-still a tropical 24 degrees on return from the show. Made for an uncomfortable night.
18/3/2019
"Park Plaza County Hall"
Welcoming, friendly and efficient staff - nothing was too much trouble. Excellent breakfast and evening meal. Good location close to the London Eye and not far from the Lyceum Theatre where The Lion King was being performed.
11/1/2019
"-"
all the staff at the park plaza county hall hotel are very good but one individual person [Sudeepta Saha] was outstanding she could not have been more attentive to our needs we could not praise her enough
3/11/2018
"Breakfast Trauma"
Queueing for breakfast not good food quality average cold plates and some food cold
29/10/2018
"Stunning views over London. Top drawer hotel"
Lovely modern room. Floor to ceiling windows showing off a stunning view over the city with Shard and St Pauls.
28/10/2018
"Superb location."
Excellent location very helpful staff. Gorgeous room with amazing views of The London Eye, Parliament buildings, Big Ben and Westminster Abbey. The only one problem us the dining room isn`t big enough to accommodate the guests for breakfast and the is a 15 to 20 minute queue whilst you wait for a table. But when you get there the breakfast are really extensive and very tasty. All round good hotel when site seeing.
10/8/2018
"Comfortable, but small room with a bathroom door that gave little privacy. Bed, great!!! "
Some room usage paperwork would have helped as we did not find the A/C controls until the day that we left. Hotel is a great location for sight seeing.
4/6/2018
"Lovely hotel, staff were very helpful."
Room was lovely. I asked for an ugraded when i booked, unfortunatley that didnt happen. However it certainly didnt ruin our stay. the staff at the hotel were very helpful and efficient.
12/4/2018
"-"
Good all round although could do with a shower tray as water pours all over the floor and could do with some hooks to hank towels on
15/3/2018
"London hotel with no hot water"
Really nice hotel but we had no hot water and when we reported it to reception she was not bothered just said she would send an engineer as we were checking out so no benifit to us what`s so ever.
11/2/2018
"Great location super staff "
6/8/2017
"Family friendly "
Had a great stay, amazing reception staff and very very helpful concierge, brilliant !
19/3/2017
"-"
On arrival we thought the hotel was beautiful,however on the first night stay we had a wake up call at 3am in the morning which this was not asked for. In morning manager denied this and stated this can happen. We decided to get early night on second night only to have another wake up call at 9pm which was also not asked for and the manager advised again this happen from time to time. The room very noisy and you can here people either side of you and outside. Very disappointed with hotel and anointed my complaint was not acknowledged.
22/11/2016
"outstanding hotel, with outstanding "
booked through Hotel Direct who were so helpful. The hotel is a gem, as it was a birthday they gave a fabulous upgrade and a bottle of wine, but more than this the staff from concierge, reception, housekeeping, waiting staff and chef were all so helpful a credit to the hotel and a lovely bonus to the customers. five star hotel with five star employees
14/11/2016
"Fantastic"
The hotel and staff were fantastic. It was a surprise for my 21st birthday and they upgraded us. The room was so lovely as was the hotel and staff. Highly recommend this hotel will use again
22/10/2016
"Too expensive for what this hotel is. "
checked into hotel room, was out in a room along a corridor that was being painted by works men and had the smell of paint all in our room and down the hallway. Also the rook was cold and the air conditioning system even on hot was not giving out no heat what so ever. Asked at reception for tea bags and sugar to be told room service would bring us a couple of tea bags up along with some sugar and 1 hour and 10 minuets later finally a knock on the door.. was finally a guy from room service that give me 2 tea bags and 4 sugars. Think next time I will just stay at a premier inn
17/10/2016
"We found the glass sliding door on the bathroom embarrassing as we were staying with our 16 year old"
15/10/2016
"Excellent location "
Lovely stay only one criticism that breakfast hot food could have been better not hot and scrambled egg not made with fresh eggs. Other wise very good and staff friendly & helpful would definitely go back.
17/3/2016
"Not much room at breakfast, get down there early."
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
With Hotel Direct you can make your break for LESS money. It's cheaper because when you book a break, we pass on special discounts for packages from hotels and train companies as well as making the total price lower. And you'll make a break in LESS time because in one place you can book your hotel, your train plus 1000s of shows, events and attractions.