Holiday Inn York City Centre reviews

Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

91%  based on 24 reviews

Guest rating:

6/9/2023

"-"

Beautiful Hotel. Lovel helpful friendly staff. Not a bad location. But not good if you have trouble walking. Otherwise all good.

Guest rating:

23/8/2023

"all satisfactory for a short stay"

staff were amazing super helpful. rooms ok but a lighter duvet would be better.breakfast was buffet and mostly only lukewarm and plates stone cold.

Guest rating:

23/8/2023

"very good hotel on arrival and departing the staff were professonal and friendly and helpfull"

Guest rating:

7/7/2023

"-"

Staff were very helpful and after the lift been out of order for the last two days we were there. We were moved from 4th floor to 1st which helped a great deal as I have mobility issues. Apart from that the location was good and the rooms adequate.

Guest rating:

16/12/2022

"-"

We enjoyed a very pleasant stay

Guest rating:

22/11/2022

"Weekend in York"

Guest rating:

19/11/2022

"Friendly ,very helpful staff"

Enjoyed our trip . The hotel was cleaned ,modern and a short walk to the main stream . The staff were very helpful ,from booking taxis to suggesting good restaurants. Would definitely recommend.

Guest rating:

15/8/2022

"Rooms good size clean .water hot.staff very good.good central position.lots of eating places nearby."

The only negative the breakfast!! Some of the hot items were very dried up and overcooked.cold offering better.croissants need to be warm!! For the price the breakfast needs improvement.

Guest rating:

29/7/2022

"Would have better if the air con worked but the staff are absolutely lovely "

Lovely hotel but the air con wasn`t working but the staff went out of there way to help.

Guest rating:

16/7/2022

"Excellent Stay"

First time in a Holiday Inn. Won`t be the last! Spacious clean room, refreshed daily with fresh towels and beds remade.Helpful friendly staff in all areas, from check in to check out, bar staff/night reception/restaurant staff, all happy,,smiley and had time to chat. Delicious daily breakfast included in our room rate. Nothing was too much trouble for any of the staff. Thank you all!

Guest rating:

1/4/2022

"Very pleasant staff "

Guest rating:

24/2/2022

"Excellent service polite friendly staff"

Guest rating:

3/11/2021

"-"

Some problems with room firstly the key wouldn`t work then, I had booked a double bed and was given 2 singles pushed together. No hair drier in room, and heating didn`t work. The reception staff dealt with these issues Ok ,but it didn`t make for a hassle free stay.

by Secure Internet

Or tel Reservations on: 0800 633 8000 (+44 1872 261 100)

Mon-Fri: 9am-5.30pm

Our review system

Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.

With Hotel Direct you can make your break for LESS money. It's cheaper because when you book a break, we pass on special discounts for packages from hotels and train companies as well as making the total price lower. And you'll make a break in LESS time because in one place you can book your hotel, your train plus 1000s of shows, events and attractions.