Guest rating:

5/11/2007

"Most comfortable with very attentive staff -especially the breakfast service"

Guest rating:

5/11/2007

"I was moved to another hotel and then had to move rooms another 3 times. "

Having booked a room at the Shaftesbury Kensington Hotel, when I arrived I was advised I was to be moved to their sister hotel across the road. I was only given the reason for this after asking a number of times for an explanation. On arrival at the alternative hotel, I was checked into a room that a guest was already occupying and the room i was then checked in had a train going past every 30seconds. Eventually after complaining 3 times about the noise, I was moved to another building. There was no apology from the staff and the single rooms were absolutely tiny. I ordered breakfast room service and there were a number of items incorrect on the tray but by this time, I had had enough, so did not complain. If ever in London again, i will not stay at this hotel nor would I recommend it to colleages and friends

Guest rating:

1/11/2007

"good location. good restaurant. corridors/rooms bit crammed in. "

Guest rating:

31/10/2007

"Rooms well decorated and all facilities you require "

Staff friendly and efficient I would not hesitate to stay there again

Guest rating:

24/10/2007

"Great location, good room is the block on the corner"

Same problem as others shower screen too small and also full length window in bathroom not obsured unless you pull the blind down - could be embarassing.

Guest rating:

24/10/2007

"trying too hard would be better if they improved the basics not trying to look fancy when they are n"

Guest rating:

22/10/2007

"Great location, slightly unfriendly staff"

Great location and decent room. Hotel receptionists were not helpful and were quite unfriendly.

Guest rating:

21/10/2007

"lovely rooms, very clean"

only problem was that the shower screen was too small, the floor was covered in water when i had finished! also couldnt figure out how to work the screen in the shower!!

Guest rating:

18/10/2007

"Friendly and efficient reception staff . the up grade from a single to a double was much appreciated"

Ideal location for Earls Court underground.station quiet street Room clean and comfortable

Guest rating:

17/10/2007

"No way a 4 star, don`t waste your money!"

The staff were very unhelpful, i was put in a building which was essentially a BnB half way down the street from the hotel. It had no double glazing so you could here everything and the bedroom was so small you couldn`t swing a cat in it. When i complained they said this is where all single rooms (aka box rooms) are based and that there was nothing they could do.

Guest rating:

16/10/2007

"Not really any problems but the standard was very basic"

Mr Albert thought that the hotel had a budget feel to it. He thought that we could do a lot better for only a little extra money. We would not use it again.

Guest rating:

13/10/2007

"-"

It is in a convenient location. Staff efficient and polite, businesslike rather than friendly except for breakfast manager who smiled and was friendly. I had a single room , clean and adequate but smaller than i expected . no trouser press. i was in the annex , which was alright but it was unexpected as there was no mention of an annex in your publicity. The room bore little resemblance to the beautiful one advertised. i sat next to U S visitors who complained bitterly of the basement room they had been placed in in the main hotel. Not excellent overall but my exprience rated good taking what i paid into account. I do use your chain of hotels often and have booked colleagues there. best wishes, professor john grenville. P S I have booked colleagues into Moor Hall Sutton Coldfield.

Guest rating:

11/10/2007

"Good location but single female travellers should avoid the annex building"

Bedroom was good size for a single with good clean bathroom however being located in the annex building didn`t feel as safe as the main building - unmanned front door means that you are heavily reliant on other guests ensuring the front door is closed to stop the gen public entering the building. Hotel within easy walk of Earl`s Court tube with plenty of restaurants and shops in the area.

Guest rating:

10/10/2007

"Great location, good access to tube, restaurants etc , would stay again"

Very good, my only criticism was room too hot and front desk slightly overwhelmed when busy and not providing a good service. All else was excellent. Room nicely decorated with nice touches such as complimentary water and decent hairdryer. Oh only other minor whinge is sheets very stiff and not so nice...

Guest rating:

10/10/2007

"excellent room facilities - excellent and quick check out and good value"

Guest rating:

8/10/2007

"Good hotel very well located. Excellent breakfast."

Beautiful hotel very well located, 2 min from Earls` Court tube station. Staff responded quickly and efficiently when we requested to change our room due to a problem with the electricity in the first room we occupied. I will go back to this hotel and recommend it.

Guest rating:

6/10/2007

"I enjoyed my stay at the Shaftesbury and would certainly recommend it to others."

The hotel is well situated, being very close to Earls Court station. The area itself is quiet but there are plenty of eating and drinking places. The hotel was very clean and modern and in opinion worthy of being a 4*. The staff were welcoming and heplfull and the room cleaned on a daily basis. On the breakfast menu the food was always fresh and there was plenty to choose from (continenatl breakfast). If in London again I would re-visit this hotel.

Guest rating:

4/10/2007

"Beautiful Hotel!"

The hotel was a suprise for my boyfriends birthday and he loved it, he thought it was a very classy hotel, and the wide screen tele gave it the special touch! the bed was Huge! but the bathroom was tiny! but it wasnt a problem,... The staff were OK, not very helpful, we ordered a taxi and it arrived 15 mintues late, which made us late for dinner, and they couldnt help with the directions to the resturant, they couldnt even spell the name of it,as their english wasnt very good, overall i loved the hotel, would deffo stay there again! ;)

Guest rating:

2/10/2007

"airconditioning niot effective, a window that i could open would have been better!!"

Guest rating:

2/10/2007

"-"

Excellent hotel although as the room was in the basement it was very dark and very hot.

Guest rating:

29/9/2007

"CLEANLINESS COULD HAVE BEEN BETTER IN SOME AREAS !"

Guest rating:

24/9/2007

"-"

Our room was extremely tiny for a double. Bed only four foot wide. We were going to a wedding and in a rush so we didn`t have time to complain. We were only there for one night but would have requested a change had we been for longer. The base of the bed was extremely dangerous, as we kept catching our legs on it as we walked round it . However, very clean and food good. I would stay there again but would have to make sure the room was more spacious.

Guest rating:

23/9/2007

"-"

nice, clean hotel, lovely room-a little smaller than you would expect, but full of good amenities. Nice selection at breakfast - although the restaurant staff aren`t very friendly. Easy check in and check out :)

Guest rating:

12/9/2007

"Clean, well presented hotel situtaed close to the tube"

The rooms are clean, bed very comfortbale and the addition of a decent flat screen tv and powerful hot shower made this a pleasing hotel to stay in. A short walk from Earls Court tube with goods links to the city.

Guest rating:

2/9/2007

"-"

A VERY GOOD HOTEL, A PEACEFUL NIGHTS STAY AND A NICE BREAKFAST, ONLY ONE PROBLEM IT WAS A VERY SMALL BED, BUT WE ENJOYED OUR STAY THANK YOU

Guest rating:

23/8/2007

"Very Small Room"

Upon entering the hotel I was very pleased with the face value of the hotel and also how polite, friendly and very helpful the staff was. Upon entering the room I was very let down by how small the double room was, room 112 (I spent the whole time in the room having to side step around due to the fact that the double bed took up 80% of the floor space in the room occasionally smashing my shins off of the wooden bed frame). This, however is the only grumble, although it be a quite significant one. I would go on to add that the rest of the room being very clean and tidy and very modern. As for the rest of the hotel, the food was good the service was excellent and I would recomend staying there to anyone (just not in room 112).

Guest rating:

11/8/2007

"Good value, but don`t expect friendly service"

Guest rating:

5/8/2007

"Rooms very small, but otherwise a very nice hotel."

Pleasant and helpful staff. Very clean and situated in a quiet location within walking distance of Earls Court Road tube station and local shops. A bottle of champagne ordered for the room on our arrival never arrived but at least it saved me £40 !!

Guest rating:

17/7/2007

"Very small room and only 1 set of toileteries for 3 days"

We requested a cot at the time of booking but didn`t get 1.No space in double room for 1 anyway.Only got 1 set of toileteries for 2 people for 3 days.Room service menu restricted.Good to have a microwave.Room clean on arrival but housekeeping not thorough during stay.Not up to usual 4* standard.

Guest rating:

17/7/2007

"-"

Excellent hotel, let down only by restaurant service/ staff and menu at dinner. Breakfast was well organised and no problem.

Guest rating:

17/7/2007

"lovely hotel, ideal area"

spent only one night here which was a shame as it was lovely. our room was in the basement so had no windows but was lovely furbished, nice size, plasma screens (in bathroom too). staff very friendly. would definately stay again

Guest rating:

13/7/2007

"Ideal position for me - Nice room - Good friendly service - Fair continental breakfast"

Guest rating:

13/7/2007

"Smart comfortable hotel, clean, helpful friendly staff and very good restaurant."

A very good comfortable hotel, although some double rooms are rather cramped. Twin-bedded rooms appear to be more spacious. Avoid basement rooms - we had to move owing to no hot water!! Otherwise, a pleasant hotel for a few days sightseeing in London.

Guest rating:

9/7/2007

"Nicely fitted out room and bathroom, functional common areas"

did not have time to use the facilities so could not comment. Good location, nicely fitted out, bed was uncomfortable and this and bedroom was small. Typical of London hotel, much more quality, comfort and space elsewhere in the world for less money.

Guest rating:

9/7/2007

"Reasonable sized rooms, up to date fixtures and fittings."

On a quiet street, close to Earls Court tube with shops and restaurants close by. Stayed there on a trip to Wimbledon. Found it a convenient location for the tennis and sightseeing the next day.

Guest rating:

9/7/2007

"we ha apleasant stayd"

Guest rating:

8/7/2007

"NOT HAPPY WITH BAR AS NO ROSE WINE AVAILABLE....ALSO BAR STAFF DID NOT KNOW WHAT TIA MARIA WAS."

Guest rating:

7/7/2007

"-"

Ideal location close to tube, Comfortable and clean. Had a really nice if small room on the 5th floor. Overheard one very irate australian visitor complaining about his room which was located in the "hole" in the floor!!Would stay again and recommend to others. Very good value.

Guest rating:

2/7/2007

"good service good value for money "

would reccomand to friends and family

Guest rating:

2/7/2007

"Nice hotel - great location"

Room was a little small but apart from that, excellent