Novotel London Excel reviews

Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

85%  based on 2 reviews

Guest rating:

1/9/2025

"Fantastic hotel."

Lovely hotel, immaculate, lovely reception staff, very helpful.

Guest rating:

17/2/2025

"Served a purpose."

Disappointed with the hotel. Upon checking-in we were told as it was our first stay they had given us a room upgrade! As i was travelling with my 2 daughters i had asked for a triple room and knew one of us would be sleeping on a sofa bed but wasn`t quite prepared for how shocking it was. The bed didn`t meet properly in the middle which left a great big channel right down the centre of it. There was no way anyone could sleep on it. I went to reception who sent a member of staff to us. When they arrived I showed her the issue and she just shrugged her shoulders! She then laid 2 duvets down on top of the sofa bed and left !

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