Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

83%  based on 190 reviews

More reviews >>

Guest rating:

30/1/2012

"Excellent"

I got a triple room for £50. BB. Which was really cheap for me.Room & Bathroom was really nice & clean. Hot water shower with good pressure. Enough mineral water bottles in the room to drink. Some interesting foods for the breakfast. Good gentlemen at the reception desk. Less than 10 minuets from Heathrow airport.Good elevators reach all the 10 floors quickly, without having being to wait. Cheap taxi service round the clock with the hotel. What more do you need for £50 for three people? Just try it you will love it.Its a good value for money and a good value for giving it a try.

Guest rating:

4/1/2012

"Very convenient for Heathrow Terminal 4. "

Comfortable, no-frills, modern hotel. Good restaurant. Great location for an overnight stay before a flight from Heathrow T4. Feltham rail station and bus stop for 490 bus to T4 & T5 are close by.

Guest rating:

10/10/2011

"Exceptional value for money"

Guest rating:

29/9/2011

"good room not so good food"

Guest rating:

20/9/2011

"-"

Nice comfy hotel; very helpful staff; close to feltham rail station- a big bonus. Provide good deals on rates. However, there is no room service which was the only downside.

Guest rating:

4/9/2011

"Practical and very reasonable."

It was just what I needed, practical and reasonable. Above all, the restaurant was very reasonable in price and the quality of food was excellent. I would recommend it.

Guest rating:

13/3/2011

"Another great stay at St Giles, Feltham."

Always clean, always comfortable. we return year after year for our short London breaks. You will struggle to find better for the price.

Guest rating:

28/2/2011

"Good value"

Room could have been a bit cleaner and breakfast buffet was a bit chaotic. Overall though good value for a London hotel

Guest rating:

24/2/2011

"not really clean, needs rennovation, staff for the hotel very friendly"

Guest rating:

5/12/2010

"No reservation found was kept waiting around for a room to be found very embaressing!!!!"

on arriving at hotel no reservation was found was kept waiting around with young children in the reception they eventually found us a family room which was freezing cold and was thrown togeather so no not happy and wont be using this site again to find a hotel

Guest rating:

7/11/2010

"-"

The hotel was rather basic but clean. When venturing outside the hotel, the surrounding area didnt appear overly welcoming and you didnt feel safe. We didnot go out in the evening.....

Guest rating:

7/11/2010

"Superb location for the shops and Heathrow terminals"

Good facilities but as with buffet breakfasts,the food was cold

Guest rating:

27/10/2010

"-"

convienient for Heathrow,room good ,restaurant very good ,a good choice allround

Guest rating:

27/10/2010

"Remarkable value for a hotel in that area."

In general, hotel management and operation very satisfactory. Small problems: (1) only 1 bathtowel in double room. (2) No option on duvet, ie: too hot when on; too cold, off. An optional blanket would solve this.Very large - and quiet - room, with good Italian cook in restaurant. Breakfast choice limited.

Guest rating:

25/10/2010

"reception staff were excellant, food exceeded my expectation and it was overall fantastic value."

The bar/waiting staff in the restaurant were very friendly, but sometimes when you were talking to them we would be interupted by one of their collegues and they would start a conversation, forgetting you were even there....very strange and it happened more than once. All that said the food was exceptionally good. fothmoney and most

Guest rating:

20/10/2010

"Clean and very convenient for the airport. Friendly staff and very helpful."

Quite conveniently situated for the airport. Clean room and satisfactorily equipped. Restaurant available for evening meal but unfortunately would not recommend the salmon the meals were not exactly a la carte and a bit pricey. Breakfast OK. Would not stay again though, perhaps try to get one nearer to the airport. Thank you any way.

Guest rating:

3/9/2010

"Cheap, handy to Windsor and the Airport. You get what you pay for. Restaurant was great."

We spent 3 nights at the St. Giles hotel. On arrival one of our bookings(made for a family member joining us) had been lost, thankfully we had documentation. They found a room for her but it had 3 beds crammed into a small room(for just one person) and was on another floor than ours. Our son woke the next day covered in bites up both his lower legs(we never saw any insects in the room but have our suspicians that there was something in the bed. he refused to sleep under the covers after that. To be fair we didn`t mention it at the time but later realised where the bites came from.

Guest rating:

24/8/2010

"quality of the bedding and bathroom towels (bed spread, sheets, pillows) could be a fair bit better"

Guest rating:

18/8/2010

"-"

the hotel was very good, the customer service provided in the restaurant was veryy good the waiters are very polite and always there to help. the food was quite expensive though. The rooms were very nice also, i liked the view.

Guest rating:

18/8/2010

"Handy for Heathrow"

Staff very efficient, room was very comfortable and nice distant s from Heathrow to be convenient.

Guest rating:

22/7/2010

"Very handy for what we wanted to do had children with us & they could play in near by park"

The staff where very helpful & friendly rooms could have been cleaner (ie dust under television stand) but would stay there again handy for London or Windsor which was what we required.

Guest rating:

8/7/2010

"Convenient location for Heathrow"

Guest rating:

15/6/2010

"Well worth considering"

Near Heathrow and right by trains to London should you want them. Handles lots of coach parties so aim to go for breakfast later rather than earlier if you can. Very good value for money.

Guest rating:

10/6/2010

"Lovely breakfast"

Bit noisy (near railway line) and the room could have been cleaner but comfortable and generally OK. Breakfast was lovely. Great value for a family stay.

Guest rating:

19/5/2010

"breakfast was pandamonia "

It was similar to a busy canteen, impossible to get near the food. Big queues and a lot of pushing and shoving.

Guest rating:

13/5/2010

"We needed a cheap okay hotel near Heathrow, and this fitted the bill."

Beds very uncomfortable, but as only staying a night no point in complaining. Only one pillow per bed. Room was clean and basic as was the bathroom. Could have done with a little more shampoo/shower gel. We were pleased to find a vending machine on the floor, which meant as we had arrived late we could just get a quick drink without going to the bar. The receptionist was extremely courteous and helpful. If looking for a hotel near Heathrow again, we would definitely use St Giles again.

Guest rating:

10/4/2010

"Disabled guest information"

Good wheelchair friendly room ( but no roll-in shower ) and hotel.

Guest rating:

17/2/2010

"Very comfortable and very handy for Heathrow. Also great if you have kids."

Guest rating:

2/2/2010

"Great location for stopover before travelling from Heathrow"

A good hotel with excellent service. Staff friendly and efficient. Food excellent and in plentiful supply. Downside, noisy rooms with traffic from Heathrow and other patrons in the hotel. Beds comfortable and plenty of room in the suite. Overall good value for money.

Guest rating:

9/12/2009

"Very helpfull"

The Receptionist and manager on duty did their best to make us comfortable and enjoy our stay, I would recommend the hotel to anyone

Guest rating:

1/11/2009

"Room temperature was extraordinary high with no means of adjustment. "

Guest rating:

31/10/2009

"My reservation has been extended for a further twenty-four hours; until November1, 2009; for my flig"

I have more or less enjoyed the stay here and particularly the cuisine: My flight now depart`s on November 1, 2009 at 1120: I shall require a taxi to take me to Terminal three(3) for 0900: Thank you, Gordon Barber

Guest rating:

29/10/2009

"Very shabby room and no hot water!! Expensive for what it was but staff were nice."

Guest rating:

16/10/2009

"-"

We arrived at hotel at around 9.30pm for a one night stay to see our daughter off to New York the following day The staff were very friendly and helpful. The hot buffet breakfast was good and plenty of choice. We had a triple room and we found it to be quite spacious, only problem would be the beds not very comfortable.Overall for what we paid I consider it to be very good value.

Guest rating:

16/9/2009

"Good clean bedroom and nice and quiet."

Very handy jf you are flying away, and very easy by train to get into the centre of London,this the second time being there and will come again Five stars,..

Guest rating:

4/9/2009

"Fair . . . at best . . ."

While the hotel is conveniently located neart Heathrow and was quiet despite the proximity, the beds looked rumpled, the carpeting in our room had ripples, the tile grout in the shower was gross, there were easily visible stains on the wall below the mirror in the room and above the tile in the shower, and Internet access was an additonal 10 pounds. The breakfast host was pleasant but breakfast was mediocre at best. We did not have a car but, if we had, we would have had to pay extra for that. NOT a bargain ;-(

Guest rating:

26/8/2009

"-"

we have stayed at this hotel twice now .It offers good value for money and is easy to find .We will be staying there again in the future.

Guest rating:

25/8/2009

"Es un hotel correcto dado el precio que se paga. Limpio y atentos."

Hay que tener en cuenta que no esta cerca del centro de Londres. Pero si muy bien comunicaco por tren, desde la estacuion de Feltham (al lado del hotel) a la Estacion de Waterloo. Se tardan unos 30 minutos maximo, pero es muy comodo. Por la noche no hay nada de interes, pero en bus puedes ir a los pueblos o barrios cercanos (si coges el 285 direccion Kington) hay una calle con buenos y baartos restaurantes (italianos, orienrtales, e incluso uno Español). Esta muy cerca del aeropuerto de Heatrrow.

Guest rating:

22/8/2009

"-"

nice clean room once we got the right size - had to be moved due to not enough beds room was booked for 3 but was only big enough for two. Breakfast was good but had to leave early for airport on 2nd morning and so misssed out on food as restraunt didnt open till 6.30 over all pleasant enough stay friendly staff and close to railwas station

Guest rating:

21/8/2009

"Friendly, Good Food and Relaxed"

by Secure Internet

Or tel Reservations on: 0800 633 8000 (+44 1872 261 100)

Mon-Thu: 9am-10pm. Fri: 9am-8pm. Sat: 9am-5.30pm. Sun: 10am-9pm.

Our review system

Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.