make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
21/2/2026
"Comfortable but be aware that the basic double room is a glorified single."
Conveniently located for the theatre and the rest of our itinerary. Breakfast was tasty and there was a good choice. We were disappointed that the double bed only fitted in the room by being pushed against the wall but in fairness we should have read the room description more closely. Staff were polite and friendly and we would consider staying there again.
20/2/2026
"Double bed squeezed into"
15/2/2026
"-"
Lovely hotel
13/2/2026
"-"
The stanard rooms are very small. The bed was next to the wall. No room to sit. The bed was confortable and the shower was perfect
7/2/2026
"-"
Wow what a beautiful hotel and great location, Our check in time was 3pm but our room was ready early. Well we thought we were having a double room so what a surprise to find we actually had a suite. Fantastic!!!!!!. The breakfast was so good with so much choice Yum Yum!!. A big shout out to all the staff who were so helpful and friendly. Thankyou all for an amazing stay. This was the best christmas present.
7/2/2026
"Noisy"
Nice comfortable room but unfortunately had noisy neighbours. Not so much the noise as poor soundproofing. Even the sound of a door opening and closing could be heard.
5/2/2026
"-"
On arrival we were informed our room was a basic double with the bed against a wall and it would be £30 per night extra to have a slightly better room with the bed in the middle of the room. Very unhappy about this and you ought to be aware of the hotels practices. The room was still tiny although I appreciate London hotels are similar. The more modern ones Premier Inns ,Travel Lodges etc seem a better deal Pillows not great either. Sorry ! Wouldn`t recommend Strand Palace though it is very handily placed.
25/1/2026
"Good hotel but not without issues"
24/1/2026
"Excellent "
Lovely room
15/1/2026
"Will use this hotel again no faults at all"
11/1/2026
"-"
Clean, comfortable, wonderful breakfast with a great choice available, and all the staff from check in to departure were polite and helpful
8/1/2026
"Disappointing accommodation"
7/1/2026
"Superb location and staff."
Firstly reception went that extra mile to get us booked in early which was very much appreciated. Room was as described, clean and comfortable. Breakfast was excellent, porters very helpful and friendly. Location is top class for theatres, sightseeing and shops. We will be back!!
29/11/2025
"Very comfortable and convenient hotel for west and theatres and shopping"
The staff were all very welcoming and made the guest experience special with the service they provided. We had a superior king room and I was ideal, perfectly clean, well proportioned and well equipped. The breakfast in the morning was also lovely with a good choice of food and drinks to set us up for the day as well. If you are buying a theatre package then strand palace is perfect and only a 5-10 min walk from Charing Cross tie as well.
2/11/2025
"-"
Only complaint is that in our room the bed was against the wall on 1 side which made it tricky to get out of with disturbing my partner
25/10/2025
"Lovely hotel. "
Lovely hotel with friendly staff and a very knowledgeable doorman. (Thank you Anthony). Clean rooms and nice cocktails.
28/9/2025
"Amazing service "
Staff was absolutely amazing couldn`t do enough to help you, very clean and amazing staff especially doorman
27/9/2025
"-"
Small room with very little natural light, comfortable bed. Bathroom tap broke (but not so you couldn`t use it). Long queue for breakfast but the food was good. Staff very friendly and helpful.
22/9/2025
"Comfortable, pleasant "
Felt welcome. The doorman Anthony very welcoming and helpful. Hotel is everything you need and walking distance to four theatres.
5/9/2025
"Room for 3"
Great show and easy Hotel. 2 adults and a 14 year old. No problems at all. Breakfast is a good idea too.
5/9/2025
"the hotel workers were verey good and give gredit to the employees the hotel room was to smal "
the room was to small the bed was aginst the wall as we are aged 77 and 76 we foud it verey hard to get into bed the toilet was verey small the seat was lose it was verey hard to reach the lo roll the shower was not to good there was no room or proper seats to site down to put your shoes on as i have a hip problem and back problem i was expecting beter facilityes at this hotel
4/9/2025
"-"
I would highly recommend this hotel. Reception staff extremely helpful and was given two complimentary drinks as we were celebrating a special birthday. Our room was spacious with everything we needed. The hotel is also superbly situated for access to the theatres and Convent Garden.
30/8/2025
"Great location "
Very warm welcome from the beginning. Large hotel plenty of space to sit, eat and drink.Our room was quite dark but it was perfor what we needed. I would stay again.
29/8/2025
"Convenience personified!"
Just a few minutes walk from the nearest tube station and even closer to the theatre!
29/8/2025
"-"
Nice roomVery friendly staff Breakfast good and we really enjoyed our dinner Joe Allan`s
9/8/2025
"Fabulous "
Great hotel and near to theatres Trafalgar Square etc central for everything. Hotel extremely comfortable and very friendly
8/8/2025
"Recommend to anyone coming to London "
Super wonderful staff.Dinner was fine and not too expensive. Room smallish bur very clean and well appointed. So near Covent Garden!
4/8/2025
"Very comfortable high class hotel"
Fantastic service from all the staff, well looked after and something we were not use too having.Did not have the breakfast a little too expensive for what was on offer..... ideally located in the West end of London for all the theatres and within walking distance to Charing Cross railway station and tube train access
3/8/2025
"Excellent "
Friendly staff, couldn`t do enough to help.
25/7/2025
"Payed hotelsdirect for better room but only got basic double so I fell hotelsdirect mislead me "
19/7/2025
"-"
Very small toilet & shower room
13/7/2025
"Staff great, room lovely"
All staff were really helpful and friendly. Room comfortable, very grateful for the air-con this weekend.
7/7/2025
"Perfect!"
The hotel was gorgeous and in the perfect location for the Lyceum Theatre and Covent Garden. Our room (a classic double) was very small but we knew this and it was fine for what we needed.
29/6/2025
"Perfect position to access the Wonders of the City of London. "
We went to our room to relax, the TV would not come on, We called reception and a Man came up and pulled out the wire from th back of the TV. He said they would give us another room. We went to the room to relax, tea and coffee. Both products were unpleasaant and unable to drink. We had the water bottles but the water was warm. And all the water dispensers were warm on each floor. We had to leave the Hotel and go outside and buy some drinks. We were disappointed and sad. It was not relaxing.
29/6/2025
"-"
Hotel very clean, friendly staff, perfect location
27/6/2025
"Brilliant for us "
All good, great staff
18/6/2025
"Lovely stay"
The hotel is great, the room was lovely and the bed so comfy. The staff were helpful and friendly. The head porter looked after our luggage and went out of his way to help us making our stay just perfect
18/6/2025
"-"
Great experience will do again
9/6/2025
"-"
Although I had booked a superior twin room I ended up with a double. My early call for Sunday morning never happened. These shortcomings apart I have to say that the staff were great.
8/6/2025
"Beautiful hotel but small room "
Lovely clean room , was on the small side but that is the only complaint, staff were all lovely especially Mohamed who helped store our bags while we explored
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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