Guest rating:

29/1/2012

"Character with convenience"

OK it was only an overnight stay but the Hotel had a special feel and a sense of history and grandeur. True the Hotel Bar got full very quickly and there were some refurbishments going on all week-end we were there but overall it was professional,welcoming, good value and most important of all we would definitely go back there.

Guest rating:

3/1/2012

"Staff helpfull, hotel clean and a good standard. Pleanty of character on the ground floor. "

However, I know we had an excelent rate but the bedrooms were quite crampt, with the double room haveing the double bed beining pushed against the wall to make floor space! the twin room may of been alright as a double but not as a twin as there was no space between the beds.

Guest rating:

1/1/2012

"Excellent service, beautiful hotel"

We got a complimentary upgrade to a Superior Suite, which was amazing. The hotel is so beautiful. The reception and the stairways look stunning in grand marble. I would definitely book again.

Guest rating:

15/12/2011

"Comfortable & quiet room, reasonable size for London. Centrally located - Good for a quick break."

Guest rating:

8/12/2011

"-"

Staff very helpful and friendly. The room was too warm for me. However I would stay there again in the future.

Guest rating:

30/11/2011

"Beds,pillows comfortable. staff polite helpful. Our third time staying in Russell."

1 Toilet positioned too near wash basion. 2 Step from shower room to bed room, could be a problem. 3 Towel rail over toilet too awakward. 4. TV remote control doesent switch off while one is in bed.

Guest rating:

29/11/2011

"A male receptionist did not give the impression that I was welcome. Room allocation took ages."

I do not object to leaving Credit Card details on arrival but being told that £100 would be placed against it if required later and then having to use pin number and on top of that having to sign to say that I had authorized it was just more than I am comfortable with.

Guest rating:

22/11/2011

"Elegant hotel in a beautiful setting"

Room was clean and warm with luxurious en suite. Quiet at night . Good atmospheric bar I would recommend this hotel

Guest rating:

27/10/2011

"Very comfortable and clean room."

Guest rating:

17/10/2011

"good value, good service and very comfortable."

Guest rating:

15/10/2011

"-"

great location ! big rooms for central london extremly clean and fresh decor , would stay here again when returning to london !

Guest rating:

13/10/2011

"good service all round"

Guest rating:

10/10/2011

"Staff very helpful, Lovely, modern room, prompt room service!"

Guest rating:

2/9/2011

"Excellent customer service, very professional. Would love to stay again."

Guest rating:

24/8/2011

"The Hotel Russell is Excellent!!"

The Hotel Russell was a fabulous hotel. crisp, white sheets, a spotlessly clean bathroom,excellent tea and coffee making facilities. The Receptionist at Check In was polite and efficient and very helpful. A tasty ,Full English breakfast was plentiful, well presented and came with lots of choice. The doorman was courteous,ordered us a taxi and helped with our suitcases. We would definitely stay at The Russell again.

Guest rating:

26/7/2011

"Good solid hotel, newly refurbished it maintains its original features yet has all modern cons."

Guest rating:

18/7/2011

"-"

The reception was excellent and most welcoming. The hotel was, as usual, most impressive.The room, although quite small had everything one could wish for and was spotlessly clean and very comfortable.The concierge arranged a car for us to reach an evening appointment on time, for which I was most grateful.The breakfast, although quite expensive, and not included in the price, was ordinary but adequateand the arrangements in the dining room were well carried out by a very efficient staff. The staff took care of all our needs and although the Russell is a big hotel, there is a warm, friendly feeling about it and we were most comfortable. My wife and I have used the hotel over many years and I have happy memories of conferences and wonderful dinners in the dining room there. I would recommend the Russell to anyone either from home or abroad. For foreign travellers, a lovely English experience. Thank-you for your service, can`t wait for the next time. Kind regards, Arthur Wade

Guest rating:

27/6/2011

"Great central location, superb accommodation, great service!"

Guest rating:

14/5/2011

"Apart from a little mix-up with regards to the booking - excellent hotel"

Guest rating:

9/5/2011

"helpful, efficient. friendly staff: the epitome of professionalism"

Guest rating:

19/4/2011

"Affordable Luxury"

Very well presented facilities, amiable attentive staff, Grand public areas, would use again over other local hotels, I have used most whilst frequently visiting vacinity.

Guest rating:

6/4/2011

"-"

Decor a little jaded but facilities were clean

Guest rating:

29/3/2011

"Didnt have details of reservation, and overall poor service"

Guest rating:

10/3/2011

"-"

This was our second time to stay in the Russell and found our stay very comfortable and convenient for our use in London. I requested a rate for an extra night in the same room, as we would have liked to stay another night. I was quoted the same rate and was disappointed that there was not a reduction. From the hotel`s point of view there would not have been any extra work involved and potential income lost for a room night. We stayed elsewhere.There seemed no flexability in the computer for the your desk staff to offer any reduction. The hotel did not seem to be overly busey.

Guest rating:

28/2/2011

"No heating in room"

Guest rating:

24/1/2011

"Ideal for Euston travellers"

Refurbed rooms fine, no biscuits in rooms now, is this economising? Friday last, much noise from disco and DJ, made sleeping util 1am impossible. General staff friendly and helpful

Guest rating:

30/12/2010

"A beautiful building"

All the staff were friendly and attentive. The room was good and bathroom excellent, pity about the view, as in no view!

Guest rating:

26/12/2010

"Complete confusion in dealing with our online booking at the Russell Hotel Reception twice!"

Very disappointed with the level of service at reception. Despite arriving at 10 am on 13/11/10 and being told that due to a computer problem all twin room bookings had been lost - we were told that this would be sorted out. Came back after theatre at 8pm only to be told that there was still a problem. Shocking level of service from what I thought would be a great hotel. Very disappointing as this was a 40th birthday treat. Will never book with this hotel chain again. Free breakfast was appalling - buffet breakfast - scrambled eggs were disgusting and grilled (tinned) tomatoes arrived after we had finished our breakfast.

Guest rating:

9/12/2010

"PLEASANT STAY"

I was a bit disappointed in the Russell Hotel as I had expected it to be very grand. The public rooms are very nice and the main staircase is very grand, especially with the Christmas tree at the foot of it, but I felt the bedroom was a bit shabby and patched up looking. It was clean and comfortable though and the staff were friendly, so we did enjoy our stay and we probably will return.

Guest rating:

29/11/2010

"-"

unfortunately there was a very loud disc which echoed towards our room , the noise of the air conditioning units also kept us awake so we did not sleep well perhaps window shutter to block out more noise should be considered.

Guest rating:

28/11/2010

"Slightly disappointing in one or two aspects, for a well-renowned quality hotel."

Guest rating:

28/11/2010

"Room comfortable."

Guest rating:

17/11/2010

"Clean and atmospheric!"

We really enjoyed our time at the hotel. The staff were friendly and helpful, the room was clean. The optional breakfast was worth opting for.

Guest rating:

9/11/2010

"I was not impressed with the room for the price of it. "

There was no complimentary water, not enough tea/coffee/milk. The lighting was was awful.I would not stay there again.

Guest rating:

8/11/2010

"disappointed with poor room view - overlooking vents"

Guest rating:

1/11/2010

"Staff efficient and friendly,very comfortable."

coffee expensive so decided against using the Bar.Very easy to get to all the places we wanted to go.had a Great time.

Guest rating:

31/10/2010

"Fantastic hotel/fantastic location"

The Hotel Russell is a fantastic place to stay while in London. It is central to all the attractions and right beside Russell Tube station. The hotel staff are friendly and helpful.I highly recommend it to anyone visiting London.

Guest rating:

28/10/2010

"Slipping"

Despite earlier positive experiences with this hotel, we had a very disappointing stay in October 2010. Most of the staff members were courteous and helpful - young Victoria at the reception desk and Alex in maintenance deserve particular praise. However, the room was less than satisfactory and the Front Office Manager was not helpful. There seems to be a strong focus on corporate accounts with the result that individual guests are given short shrift.

Guest rating:

13/10/2010

"Fine hotel in a convenient location"

Guest rating:

13/10/2010

"Nice Hotel, but a bit out of the way"

Hotel was nice, clean and the staff were very polite. we booked a double room which was a bit on the small side and the satellite tv was very limited to a few channels which was very inadequate. There was no mini bar in the room and was told to use water from the bathroom tap for tea and coffee considering theres a fridge in the rooms, they could supply bottled water for customers. Dont think we will be staying there again as not what we expected for the price and spent quite a bit on taxi fares to get to and from the west end.