To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
87% based on 1544 reviews
Clean and comfortable. Courteous staff.
"Extremely conveniently situated hotel,well appointed, good breakfast, evening meal a bit disappointi"
third bed in room uncomfortable,ended up sharing double.
"Clean and Tidy"
Good Points:The hotel is situated in a great place and is very pleasant and the bedroom was very clean and tidy and the bed was really comfortable.Bad Points: the tea/coffee in the room was limited, the bath was tiny (or non existant in another party members room), no iron/iroing board or fridge and the full cooked English breakfast was over priced and when we got it certain elements on the plate were cold!Summary: Lovely hotel, great room and location but they need to work on the `little` things!
Good area, first class hotel, will stay there again, breakfast very good and staff friendly
Had a great stay, nice room, breakfast was really good and the staff were great. What more could you ask for!!
"Overall it was good. We only stayed 2 days. In a very convenient situation.We did not eat there"
On arrival recepion was a bit slow. We were asked for a Â£50 deposit for sundries? Not clear what this was for, but it was returned on leaving. The triple room was satisfactory, the lighting was a bit confusing.The room card turned the lights all on or all off.One small light outside the bath room did come on at night when using the bathroom.Plenty of towels etc, would use it again for a girlie W.E
Good location, clean hotel and friendly staff. Food was not the best.
"Hotel great location."
Hotel great location, staff friendly, rooms nice and clean and comfortable, bed comfortable,however my only complaint shower pressure very poor although very clean. Would definitely stay again.
The Regency Hotel is rated as a 4-star hotel. I would more consider it as a weak 3-star rate. The rooms are very small and the beds are in fact terrible. The reception service are great. Breakfast expensive and poor.Due to the uncomfortable beds - I recommend to not stay than maximum 2 days.
"A very nice hotel"
The room was very nice and clean, the price fair for its location, the staff were very pleasant and helpful. The hotel is close to the Albert Hall which we attended. We have just come home and booked another concert. We will be booking our second visit to the Regency. Highly recommended
very odd to still have hotels of these standards charge for their wifi internet connection (which did not work well).
This is our second visit to the Regency and each time we have been very happy. Our rooms have been very cosy, especially warm and good beds. The bookings have been completely straight forward and the location is great and easy for a tube station. Thank-you.
Thoroughly enjoyed our visit. Staff very welcoming and helpful. Our only disappointment was that there was no shaver socket available in the bathroom. So had to then purchase an adaptor.
"Expensive for what it is but good"
Very good locationNice modern roomsFor the price payed i would have expected breakfast to be thrown in and free wifi but you only get the room.
quick service, clean warm, lovely decor, great shower, Very comfy bed, very central. love the electronic room key system
"Hotel excellent, room very good, breakfast very good staff excellent."
"Saved by Emmanual, one of the Concierge Managers, who was very helpful"
Modern & Comfortable - despite a traditional exterior - I was hoping it had kept some old-fashion elements.
"Clean and convenient"
The Regency Hotel was clean and conveniently located close to the Kensington South station. Check in was a tad slow but there was a large group ahead of us at the time of arrival. As we were early the hotel gladly held our bags until our room was ready. Although the room is small, I have stayed in a room of similar size for twice the price in London. Overall a great experience. I would certainly recommend The Regency and would not hesitate to stay here again.
"pleasant staff, comfortable room, service at breakfast slow"
the temperature control in the room didn`t work, it was always cold and there was a strong smell of cigarette smoke in the room when we arrived
"Hotel good - staff very good and helpful - reacted to complaints where possible."
Bathroom fan not working. Shower head loose and floppy - was fixed second day but should be checked prior. All room entrance doors need soft closers - continually disturbed from 6am by doors slamming in corridor.
"Nice hotel with friendly staff. "
Nice hotel with good location for Royal Albert Hall. Our room was quite small although very tastefully decorated but it did lack certain comforts especially in the bathroom, eg no shower caps, body lotion etc which you would normally expect in a 4*hotel.
"Convenient and well equipped for business or leisure"
I have stayed here before, and have made The Regency my first choice place to stay in London. Up to date rooms with excellent facilities and polite efficient staff.
"Lovely hotel in central London"
The staff were friendly and helpful and although the room was small, it was very clean and well equipped. The bathroom was modern and beautifully presented with good quality towels and linen. It was perfect for a short stay in London.
We were treated like royalty, I would recommend this hotel to anyone as hard as I try I cannot think of one negative thing to say, absolute bliss!! We WILL stay here again.
very high standardsd of cleanliness of the room, excellent food in the restaurant, would book again anytime
Receptionist unsmiling and one began to suspect also mute. Were we a wearisome interruption in her day?
"Excellent Hotel & Efficient Helpful Staff"
Check in was fast & efficient - all positions staffed. The room was very good. Check out equally good. But what made my stay was Leon & Rafic finding a pair of cufflinks for me to wear when I had forgotten mine and then fitting them - great job and many thanks.
"Would highly recommend"
From the moment we arrived we were made to feel welcome. The club room was of a very high standard. We would stay here again and highly recommend this hotel.
Friendly helpful staff,clean modern rooms,good breakfast.
"First class service, will use again"
"Clean and modern"
Staff at reception were very helpful and pleasant. Room clean and bathroom clean and modern. Good location for visiting Harrods, Buckingham Palace and Kensington gardens and palace. Would certainly recommend this hotel and visit again.
"Lovely stay for our 1st wedding anniversary ."
Could not fault stay! Everything clean. Staff very helpful. Will definately stay again .
"Great location, newly refurbished rooms and friendly helpful staff"
This is a great hotel in a beautiful part of London. At check in the clerk arranged for us to have rooms adjacent without being asked! Rooms were very smart and comfortable with the luxury of air conditioning which was much needed as this was a very warm weekend. Would certainly recommend this hotel for visiting the museums, Royal Albert Hall and the beautiful South Kensington. Thank you
"Ideal for our short trip small but very well equipped rooms with all needed for a comfortable stay."
"Excellent Location and Friendly Staff"
We really enjoyed our stay at the Regency and would recommend the hotel. On arrival the staff were welcoming and friendly. Our room was a little on the small side but quite adequate as we were hardly in it. The beds were very comfy after a long day walking around London!! I would certainly stay there again.
"Would stay again"
Good location for Royal Albert Hall and South Kensington museums. Room decor modern and clean. Not as perfectly soundproof as some of the more modern-built hotels - could be an issue if one is unlucky with rude and inconsiderate guests - but OK to hear normal background noise. We would stay here again.
"Excellent location and friendly, helpful staff."
Quiet residential area makes it a great retreat from the bustle of the City yet perfectly located for the South Kensington museums,the local bars, restaurants and shopping. Just round the corner for the tube making it a great base to explore from. Room well appointed and spotlessly clean.
"Staff very friendly and helpful"
A shower cap and facecloths in the bathroom are necessary. Having a bath and TRYING to use the soap dispenser was virtually impossible. Grab rails for bath and shower should be installed.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.