Price and availability
Hotel Direct invites all departing guests to rate and review their chosen hotel.
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
1/2/2012
"Rooms average, hotel staff average"
21/1/2012
"-"
very clean room, comfortable bed, nice furnishing and fittings in room and bathroom.Service in the lobby was great with cheerful attendants.We did not try any of the in house food as there was a good choice of restaurants with in 5 min walk.Room size was a bit on the small side but this may be common for the location.
18/1/2012
"fantastic"
14/1/2012
"-"
Pleasant efficient staff. Lovely room although lacking in coffee/tea facilities. Would prefer a normal full english breakfast rather than a breakfast bap.
10/1/2012
"Excellent stay friendly staff at reception, good breakfast and newly refurbished Queens gate room"
We booked at an exceptional rate on your web site (room only) but a voucher for discounted breakfast at £11.50 added to the excellent deal. Would recommend this hotel in a good location with access to tube within 5 minutes.
16/12/2011
"Clean, Modern, Courteous Staff"
14/12/2011
"A short but very comfortable stay"
I was only there for one night but it is superbly placed and looks very smart. We were warmly welcomed, and the room was clean, comfortable and quiet.
5/12/2011
"Good Hotel, Very Noisy"
2/12/2011
"thoroughly enjoyable, staff very kind and helpful,will definitely return."
28/11/2011
"ENJOYED OUR STAY"
THE ONLY DOWNSIDE FOR US WAS THAT THE PILLOWS WERE VERY HARD.OTHERWISE THE ROOMS WERE WELL EQUIPED AND BREAKFAST WAS VERY GOOD.
28/11/2011
"Staff exceedingly helpful and efficient. "
28/11/2011
"-"
Great hotel only a few minutes walk from south kensington tube. Had a club room on 2nd floor which was well fiurnished and spacious. Newly refurbished and spotless. Staff friendly and helpful. Would definitely stay here again.
27/11/2011
"would deff stay here again"
hotel was excellent, was upgraded suite club room [thank you very much] room was excellent,and what a lovely bathroom.would will stay here again on our next visit to london,thank you again ,s.kemp
27/11/2011
"great staff warm welcome, comfortable and clean rooms"
22/11/2011
"A very nice hotel, medium size in good location with friendly staff"
An excellent choice for someone seeking a good general standard of accommodation, well appointed rooms with modern fittings and decor. Location is convenient too, particularly for the western side of London. Staff are friendly and attentive. The only negative I experienced was excessive banging of doors; they do seem unusually clunky.
21/11/2011
"very nice hotel"
our room was very well equiped , well presented and spotlessly clean. all staff were friendly and helpful. would definetly use this hotel again.
19/11/2011
"Brilliant stay"
Excellent room facilities, helpful staff, lovely freshly cooked breakfast. Will definately visit again
19/11/2011
"Excellent hotel, well placed for museums ad Royal Albert Hall"
On arrival found an excellent and profesional reception staff and concierge. The room was a delight, a Club Double, with amazing blue mood-lighting. Good size, extremely quiet, very clean. Extremely good functional bathroom. Very comfortable bed, very clean with good quality bedlinens. Large flat screen TV, access for electronic items, computer etc. We had an excellent early evening meal via Room Service as we didnt want to go out again between arriving and going out to an evening at the Royal Albert Hall.(within walking distance). Amazing breakfast, freshly cooked full English plus full array of fruits, cereals, breads, conserves etc. Excellent staff. I highly recommend this hotel and will definitely return on our next trip to London. Only wished our trip had been longer than 2 nights/3 days. Well done The Regency.
18/11/2011
"Thank you!"
I never take the time to review hotel feedback questionnaires but i think this time I need to personally commend your staff. I was traveling with a challenged aged relative who was extremely difficult but your front desk staff were incredibility accommodating. I want to specifically commend Mr Rafik, who without hesitation went that extra mile to help me in this very difficult situation. I have passed your address on to all my fellow travelers. Thank you!
15/11/2011
"LOVELY HOTEL, EXCELLENT LOCATION, WOULD DEFINATELY STAY AGAIN."
14/11/2011
"Friendly, welcoming, modernised clean rooms, lovely food"
Good service. Staff friendly and helpful. Room clean and modern. Food good. Would stay again.
13/11/2011
"Would not hesitate to recommend HotelDirect.co.uk and The Regency to family/friends."
12/11/2011
"superb..freindly..very helpful *****"
cant fault this hotel at all..excellent..if i come to london again i would not search for other hotels..this is value for money if u ask me...
31/10/2011
"Staff first class, friendly and helpful"
31/10/2011
"When in London, stay here!"
Good top hotel, in a desirable location of London. Very helpful and friendly staff and the room was above and beyond what we expected. Would choose again when in London.
31/10/2011
"Beautiful hotel, problem free stay"
We had a wonderful stay at the hotel on a room only basis. Lovely rooms and a nice quiet location but so handy for the underground. The only problem was that someone had charged 4 cokes to our room which we had not ordered or indeed drank (We were rarely in the hotel - too busy sightseeing) but the hotel staff quickly dealt with this matter. I would highly recommend The Regency Hotel to others and look forward to staying with you again.
31/10/2011
"Delivered above and beyond expectation."
Room and all facilities excellent.Staff were very friendly, helpful and went the `extra mile`We would definitely stop at The Regency again when we next visit London.We highly recommend The Regency and are grateful for HotelDirect.co.uk for introducing this hotel to us.
30/10/2011
"Reception and Concierge excellent"
Room good; Bar good; breakfast average/good. All in all good value for money.
28/10/2011
"Ok but no atmosphere."
28/10/2011
"Great hotel, in great location."
A beautifully presented hotel with a welcoming red carpet. Excellent service on arrival. Room high quality with great mod cons. Huge shower. Breakfast good quality. A great stay.
23/10/2011
"-"
Great location. Clean, modern, compact rooms. Friendly helpful staff.
21/10/2011
"Great value for money."
Very good room (air conditioning a bit noisy though) and breakfast, efficient and helpful staff, great location.
19/10/2011
"Good stay"
Interedted staff. Nice room. Quiet location. Good night`s sleep. Good location and convenient for local transport.
18/10/2011
"Reasonable rates good value for money"
Clean modern rooms but a bit of a maze to get to our room. Room was modern clean but bed was very uncomfortable.
17/10/2011
"lift not working"
1 lift out of action and 1 lift stops at every floor up and every floor down even when nobody there.i was in agony with my knees when going down stairs.
16/10/2011
"Very helpful staff. very modern and clean rooms ,would liked to have stayed longer"
The hotel was very quite,the front of house staff were very helpful We found the bedroom to be clean and very upto date.The bedroom had a bath and shower which for Us is a bonus.The bed had a memory foam mattress which was excellent.We stayed in this area for The Royal Albert Hall which made it a little walk or taxi ride for the shops.We came back just before 10pm but the chef still made us chips and snacks in the bar.We will stay here again.
6/10/2011
"Excellent new rooms and staff very helpful"
Great location would definately return
3/10/2011
"Superb"
Excellent Staff, The staff: friendly and very helpful. The room: excellent.Thank you Hotel com. a star service.
3/10/2011
"A very nice hotel set in easy access to The Albert Hall"
Staff were very helpful and courteous. Room was pleasant. I would definitely use this hotel again as the location from the tube was so easy with local restaurants close by. We went to The Albert Hall only 10 mins walk away - the hotel was perfect for our weekend break.
3/10/2011
"Almost perfect!"
Apart from getting slightly lost trying to find my room (!) It was an almost perfect stay. Only quibble was when I asked for a crossant to be warm, the waiter didn`t seemed too impressed, and it came back `toasted` on top, and still cold throughout. However, would happily stay there again.
Our review system
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.