Guest rating:

17/10/2010

"The Shaftesbury"

Not very pleased - good location but very very overpriced - paid way over the top for a extremely small room with no bath just a shower - not happy at all

Guest rating:

6/10/2010

"-"

The hotel was comfortable and the staff helpful & pleasant.

Guest rating:

4/8/2010

"Excellent room & service"

Guest rating:

12/7/2010

"-"

For the price I have stayed in much better hotels in London The room was very small or is the term compactBar only opened for a few hours and closed at 9.00 pmI would not recommend this supposedly 4/5 star hotel

Guest rating:

10/6/2010

"Twin room 204, too small for a twin - lacks storage and floor space, difficult to negotiate room "

Guest rating:

31/10/2007

"slapbang in the middle of theatre land "

great staff big welcome , opened a stuck bathroom door @ 4am , shown to our romm not left to wander until you find it . good fresh breakfast . my second visit and i`ll be back .di swansea

Guest rating:

29/10/2007

"Location good,rooms good but the hotel lacked atmosphere"

The Hotel good be greatly improved by a refurbishment of the entrance and lobby.Whilst the reception staff did their job adequately the whole reception area & service could be moved `up a gear` to exploit the potential of the hotel in terms of location & quality of rooms.

Guest rating:

26/10/2007

"Ideal location"

Bedrooms although small ,were excellent - Very clean and comfortable and well equipped. The breakfasts were very good and the staff very helpful. The location was Ideal - 10 minutes walk to convent gardens, oxford street and other sightseeing attractions. I will stay here again and would recommend to all.

Guest rating:

24/10/2007

"24 hour room service"

I rabg down for sham pane at 2am and was told there was none. i ten asked about the red wine which was on the list and wass asked to ring back. I felt this was unsatifactory.

Guest rating:

14/10/2007

"Clean Tiday but no atmosphere"

Guest rating:

13/10/2007

"Good breakfast area with good service. "

Clean, reasonable rooms in excellent location.

Guest rating:

7/10/2007

"welcome great. service superb"

welcomed by smiling helpful staff. had booked a triple room but was offered a single and a twin at no extra charge.gratefully accepted as three women and only one bathroom would have made for less social time as there was so much to fit in i.e. shopping and theatre. rooms most comfortable with nice little touches with the fresh flowers and fruit bowl. breakfast also very good with again willing and helpful staff.would be very happy to book again.

Guest rating:

1/10/2007

"fantastic service."

We only stayed for ne night but everything was fantastic. I had organsisd a cake and balloons t b pt in the room for a suprise and it was all 5* especially the cake! The lady who works on reception is the best person i have met who worksin the hotel business! she should be given payrise!Thanks for all our help and the fantastic stay.

Guest rating:

1/10/2007

"PERFECT LOCATION"

DEFINATELY ONE OF THE BEST HOTELS THAT WE HAVE STAYED IN RECENTLY.HOTEL WAS VERY CLEAN, HAD ALL THE MOD CONS YOU EXPECT NOW ADAYS, THE STAFF WERE MORE THAN HELPFUL WHEN YOU NEEDED THEM AND THE LOCATION OFTHIS HOTEL IS PERFECT ESPECIALLY IF YOU ARE GOING TO THE THREATRE MOST OF THEM ARE PRACTICALLY ON YOUR DOOR STEP. ALL THE CLUBS AND BARS ARE CLOSE BY ASWELL

Guest rating:

1/10/2007

"The Shaftesbury was in a great location...."

The only bad thing I can say about the hotel is the bedroom was very small. There was literally 1 foot of space between my side of the bed and the window. No other complaints though.

Guest rating:

30/9/2007

"Not quiet."

Despite requesting a quiet room it fronted on to the main road where there was considerable activity and noise during the night, thus making sleep almost impossible!

Guest rating:

29/9/2007

"Excellent room and facilities - please include Hot Chocolate sachets as well?"

We found the check-in time of 2pm a wee bit late as the hotel is in threatre land and the afternoon shows start at 2.30pm, so not much time for checking in, getting ready and out the door agan. May be check-in at 1pm if possible?

Guest rating:

27/9/2007

"SUPERB! "

This hotel far exceeded my expectations,I brought my 70yr old mother to see a West End show.The hotel was within walking distance of the theatre,it was very clean,our room was well stocked with complemenary `goodies`, the staff were pleasant without being pushy,room service was delivered within 5 minutes,breakfast was excellent. I would most definatly stay here again.Thank you for making our stay in London great.

Guest rating:

26/9/2007

"Excellent access to Theatreland"

Pleasant staff, good service, would definately recommend this hotel and we would use this hotel again for future London trips!! Covent Gardens ,Leicester sq,Oxford St, and plenty of theatres all within walking distance.

Guest rating:

23/9/2007

"Very nice central hotel!"

Guest rating:

20/9/2007

"-"

Small room for the price-bed rather hard -traffic noise meant a disturbed night`s sleep on the lower floor front rooms.On the positive side-staff very friendly-very good breakfast and very centrally siuated.

Guest rating:

17/9/2007

"Perfect position for theatres this delightful hotel helped to make a superb weekend."

Helpful friendly staff. Good breakfasts. Well appointed room. Would certainly return.

Guest rating:

12/9/2007

"100% excellent"

Excellent room, excellent location, excellent breakfast. Really enjoyed our stay in London, will definately be returning to the Shaftesbury!

Guest rating:

11/9/2007

"-"

First class, staff friendly, everything spotless, fantastic location. Highly recommended.

Guest rating:

10/9/2007

"1. noisy"

Guest rating:

9/9/2007

"-"

Dear Sir / Madam Many thanks we had a great stay.When we arrived we found that we had been upgraded.I had arranged this night to celebrate an anniversary with a show and meal in Covent Garden. The Room Upgrade made it extra special. I found The Shaftsbury to be a very pleasant hotel ideally located for the West End Shows and restaurants. I will have no hesitation in staying at the Shaftsbury again and have already passed on these comments to my friends and family. Many Many thanks Kind Regards Tony Hendy

Guest rating:

8/9/2007

"CRAMPED ROOMS, INTERMITENT POWER TO LIGHTS AND NOISY AIR CONDITIONING"

Guest rating:

27/8/2007

"excellent service, rooms and location for L.square and covent garden. "

Very good service, nicely decorated room, very convenient location, gorgeous breakfast, would stay again.

Guest rating:

22/8/2007

" Excellent position,friendly staff, clean bedroom, good breakfast - thank-you"

Guest rating:

20/8/2007

"Staff- friendly and efficient. Rooms, small, well equipped and comfortable. Breakfast tasty.Great!"

My grand-daughter and I both loved the hotel. We both loved our rooms. I loved the comfy bed, the cleanliness, the good shower and the fresh fruit. Sophie enjoyed all that and the plasma T.V. internet access. The location was great for our tourist type excursions and we felt completely safe. The staff were very helpful and I would recommend the hotel to friends.

Guest rating:

13/8/2007

"good choice of hotel in a central location"

Staff were attentive and helpful. The location was central for theatres or sightseeing with the Picadilly underground line a short walk away. Lots of restaurants in the surrounding area with China town and Soho on the doorstep.The hotel was well run and the room comfortable. One small note - street noise continued through the night at the weekend which could interupt sleep but this is to be expected given the hotel`s central location

Guest rating:

10/8/2007

"room service slow."

Would be helpful if the bar stayed open after 10.00pm so that a drink could be had after theatre etc.

Guest rating:

7/8/2007

"Bar not open for guests"

Also, was told on arriving that our room for three people had been upgraded to twodouble rooms - one of them was no bigger than a broom cupboard - could not openwardrobe door or bathroom door.

Guest rating:

5/8/2007

"Great location, yet rooms quite small for what you pay for"

All in all i had an enjoyable stay and the rooms were nice, clean and comfortable yet a litle cramped.One major concern that on my way to breakfast the cleaner was hoovering the stairs from an electrical socket a long way a way and the cord was tightly pulled which i almost tripped over and fell down the stairs, had i had done so i would have been severly hurt and was most concerned that other staff did not note this danger!!!

Guest rating:

5/8/2007

"Centrally Located"

Enjoyed my stay at this hotel.Was very central to main tube stations and close to city attractions.Very good service and clean nice hotel rooms.Would recommend this hotel any time

Guest rating:

3/8/2007

"Very comfortable, very central hotel. Good breakfast."

Guest rating:

20/7/2007

"Superbly situated for access to Leicester Square and Theatre Land"

Although I had booked 2 double rooms the hotel were only expecting one room. The receptionist quickly remedied the problem and got us 2 rooms next to each other (though ours was tasteful it was very small. Nicely decorated and furnished throughout. I was recommended by a friend and would recommend to friends myself.

Guest rating:

19/7/2007

"-"

I got a very small room opposite the lift. Shower but no bath in the bathroom. The curtains were cream so light poured into the room from dawn and the clock on the church next door struck up at 7am.

Guest rating:

17/7/2007

"Lovely room and excellent service from staff"

Guest rating:

16/7/2007

"below average service with above average rates"