make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
3/4/2026
"Great service"
Clean, comfortable & excellent location.
2/4/2026
"-"
Hotel location was fantastic. The hotel was nice but there were renovations taking place throughout the day that we did not know about, so it was quite noisy when we were around the hotel. There were no toilets available in the bar/restaurant which is not ideal when having a meal and a few drinks. Our room 447 had an issue with water continuously flow out of the bath overflow metal grate, which was really annoying when were we sleeping
1/4/2026
"Brilliant hotel."
A wonderful stay, in a very comfortable room, breakfasts were excellent and all staff very helpful!
29/3/2026
"-"
The hotel is in a fabulous location. The bedrooms are now a little old-fashioned but workable. Unfortunately, the bathroom let the whole place down ? there was rust around the fittings in the bathroom, the tiles and shower curtain were dirty ? there was pink mould on them. And unfortunately, there were patches of black mould on the ceiling.
29/3/2026
"Needs a refit room in poor condition "
29/3/2026
"-"
Very expensive for what it is, not even any tea/coffee facilities in the room, and no cups in the machine next to reception
22/3/2026
"Very friendly and the room was lovely. "
22/3/2026
"Beautiful views "
18/3/2026
"-"
No complaints ..room very clean
16/3/2026
"-"
Great location but the rooms are looking tired and are in need of updating. Breakfast is not worth the money, much cheaper 5 mins walk away. The restaurant offer ?pub food? you do feel that you`re paying for a view rather than the facility the hotel
15/3/2026
"The Tower "
What a lovely hotel, beautifully clean. Staff were so helpful and nice. Tried the resturant and had a wonderful meal. Tried the cocktail bar one to many times128558;128558;. Such a good position lovely to see the bridge at night. Would love to stay again
15/3/2026
"Great hotel "
Great location friendly and clean
13/3/2026
"All good, very convenient location."
12/3/2026
"Comfortable with good views"
5/3/2026
"-"
Rooms bit dated but OK for one nightExcellent views
3/3/2026
"-"
Great view of Tower Bridge from the bedroom
2/3/2026
"Paid extra "
Paid extra for a late check out, 3pm only to be locked out of our room at 4.45 housekeeping wouldn`t let us in, so trip back down to reception despite getting our room key reset for the 3pm check out. Rooms are tiered and not very clean, dust on headboard, lamp shades, dripping tap and mould on tiles in the bathroom.
1/3/2026
"Excellent hotel"
Good location very clean staff were friendly and professional would use again.
1/3/2026
"-"
Room clean but shabby. Upgrade definitely required as presently not to a 49734; standard. Staff pleasant to deal with.
23/2/2026
"Beautiful"
The hotel was clean, the staff were fantastic and the rooms were stunning. We will definitely be staying here again
22/2/2026
"-"
We arrived at the hotel after a long coach and train journey from Plymouth 15.30. It was nice to see that the hotel had left a little gift for my wife on her birthday. After a about a hour relaxing we decided to get a nice bath. After loads of attempts there was no hot water. I rang reception after about 30mins a engineer turned arrive and checked the was temperature, he suggested we would have to move rooms. After waiting approximately 20mins. We changed rooms. This now made us late for the show so we had to get a taxi to the ABBA venue £30. Also the new room was substandard. Very disappointed after waiting so long for our weekend away.
20/2/2026
"View of Tower Bridge"
Lovely room, took a while to find the tea/coffee, very well hidden :) .
16/2/2026
"-"
Great hotel, bit pricey for food/drinks but that may be London. Standard rooms v small
8/2/2026
"Perfect location. Fantastic staff."
This hotel is situated right next to The tower bridge and the much unknown st Katherine`s Dock. A hidden gem with lovely restaurants. Go from busy London to peaceful bliss in 5 minutes.
1/2/2026
"Comfortable stay"
A bit far from ABBA venue.
26/1/2026
"-"
Central point though in need of maintenance in the rooms
18/1/2026
"Tired"
12/1/2026
"-"
Amazing hotel, ideal location, lovely views. Stayed here a few times & will definitely be arranging another stay in the future.
11/1/2026
"-"
Heating control stuck on 20 unable to adjust ,heated towel rail did not work . Bathroom very dated with Rawlplug left hanging out of wall . Toilet very low to floor so anyone with any kind of difficulties would not have been able to use
7/1/2026
"Fantastic location but hotel needs refurb"
19/12/2025
"-"
A great location with views over the Thames, Tower Bridge, less than a 100 metres from The Tower of London and only a very short walk to Tower Hill underground station. Our room was very comfortable with a great view. The staff were so friendly and helpful. Highly recommended to all.
8/12/2025
"Poor facilities in room."
Pillows too soft,mattress too hard. Room overlooked by another. Fridge locked( no mini bar is fine but fridge should be available for items purchased from shop) Inadequate lighting in room. Kettle wasn`t on display so didn`t realise thier was 1 until the 2nd day. Unable to attend show due to illness caused by Coffee in room. Overall a very disappointing weekend
30/11/2025
"Shabby Hotel. Wonderful shoe"
We contacted the hotel to arrange a twin room. We got a double bed in a room so small that there was only room on one side of the bed for a bedside table. The furnishings were really shabby, worn and dirty. Really disappointing.
22/11/2025
"In need of maintenance"
17/11/2025
"Mixed Bag"
Stayed at this Hotel in the past , that`s why I booked it.Great location and generally a good Hotel. The room we were allocated was not in good order!! Needs a complete overhaul, to be fair the Hotel is undergoing refurbishment and no doubt our room will at some stage be part of that.To compensate us the Hotel give us complimentary breakfast both morning because there was no other rooms available.
16/11/2025
"On arriving at the hotel we literally got our room key and then got evacuated due to the fire alarm "
8/11/2025
"-"
We were allotted a small, basic room. It was clean, and the bed was comfortable. Breakfast was very expensive (£ 25 per person) The hotel is quite a long way from the tube station.
6/11/2025
"-"
Great views of the bridge and river
5/11/2025
"-"
We enjoyed our stay it was even better than last year As it is our anual celebration
2/11/2025
"-"
Great position next to the Tower of London and St Catherines Dockand view of Tower Bridge and river from the room, which was very good.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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