make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
23/4/2024
"-"
Very central lovely staff nice atmosphere
21/4/2024
"In need of refurbishment of the decor in the rooms. "
Rooms very tired and passed their sell by dates . Numerous handles missing from draws , floor carpet stained and in need of deep clean , shower equipment very dated . Breakfast was luke warm on both occasions i had breakfast and at £22 per breakfast i expected better.
19/4/2024
"Very central and good"
Good hotel but run down in places. Very comfortable bed. Very friendly staff. Happy to help. Breakfast was very nice and plenty of choice. Would definitely recommend.
19/4/2024
"Excellent hotel next to Tower Bridge"
Very comfortable room.
18/4/2024
"Fantastic "
Loved every minute of our stay and will definitely be back again
17/4/2024
"Stunning location in the very heart of historic London"
15/4/2024
"Theater stay Tower Hotel"
Hotel is in an ideal location with access to the river and amazing views of the Tower Bridge. Our toom was clean and well presented. No access to a fridge fir milk ,snacks etc. Breakfast was plentiful and hot. We did self check in but should have been told about the grey room keys for prepaid breakfast. We had to have a discussion on the first day about out room key being the wrong colour at breakfast. Handy Tesco around the corner and plenty of eateries at St Katherine`s Dock if the restaurant onsite isn`t suitable for you. Nearest tube or bus is 10mins walk and is good for lots of routes for the city. I would stay at this hotel again it was convenient and comfortable.
14/4/2024
"Disappointed "
Great views, great location, dated, definitely needs work doing to it. Asked for our room to be serviced but it didn`t get done. Phone reception for towels and toilet tissue and had to go down myself. We stayed Thursday to Sunday and room wasn`t serviced once. Poor hospitality
10/4/2024
"-"
Fantastic location - room could do with a little updating/decorating. Comfy bed, friendly staff.
10/4/2024
"Oh dear oh dear. Old and dated "
9/4/2024
"-"
FOH staff unhelpful. When asked for additional milk, they told me to ring housekeeping rather than offering to solve the issue straight away. Concierge staff very helpful and attentive.
8/4/2024
"-"
Lovely, hotel rooms a bit tired, but clean & very comfy beds & had a Tower Bridge view which was excellent.
5/4/2024
"Shower didn`t work, lifts constantly full, had to walk up and down the stairs"
29/3/2024
"Standard hotel "
27/3/2024
"Not the Best"
26/3/2024
"Fantastic location "
Outstanding location. Great hotel, lovely clean room. Would definitely go back and recommend. Great location for getting to all the sites.
25/3/2024
"Poor maintenance and upkeep"
The toilet seat was lose, there were three cracked flat tile in the bathroom, there was a hole in the wall under the sink and the room was not as clean as expected.Good location but the details highlighted here resulted in a disappointing stay.
25/3/2024
"-"
Room problems never resolved despite raising them every single day with hotel staff, hugely disappointingShower ran from scalding hot to freezing cold every few seconds. Spoke to reception team 3 x times who promised to contact maintenance. Leaving today after full weekend break and still not fixed. Not even any contact from reception to see if everything ok..Room functional but furniture very dated with a lot of door handles missing.Central location was amazing and so handy for everything.Tony the concierge was so helpful with transport and tips for places to go.
24/3/2024
"Excellent warm welcoming staff "
The room was clean but tired, very old furniture, Mark in the bath and cracked tiles in the bathroom. Not to 4 star standard. Very polite and helpful staff on reception and at the concierge desk.
18/3/2024
"Great location?beautiful hotel"
17/3/2024
"-"
Upgraded but not eorth it. Mini bar hsd one G&T in it. Asked for top up on way out to a show. Nothing done.
9/3/2024
"Bathroom was not very clean. Lots of grime and stains on bath panel. "
All staff very obliging and nothing was too much trouble.
9/3/2024
"Fantastic hotel "
7/3/2024
"Food"
Hotel great friendly staff but food bland and expensive
6/3/2024
"Great place to stay"
Room clean and very comfortable. Staff attentive and helpful. Breakfast could not be faulted. Would recommend to all.
6/3/2024
"Spectacular"
From the moment we arrived to the moment we left our experience and our stay at the hotel was nothing short of exceptional.We had a lovely clean room with magnificent views of Tower Bridge which looked amazing at night.As it was my wife`s 60th birthday the hotel had also arranged for a complimentary cake waiting for us in the room, such a lovely touch.The hotel itself is in a fabulous location and is superb in every aspect.We will definitely stay here again.
4/3/2024
"-"
We upgraded as we were told that the room we had booked was small so paid £100 extra for two nights in an executive room.The sink wouldn`t drain and shower was loose on the wall which I wouldn`t have expected but the lady who cleaned our room was lovely and very accommodating 128522;
4/3/2024
"Great position with views over the bridge, rooms a bit tired"
27/2/2024
"-"
Location good but hotel rather tired. Toilet seat broken, sink slow to drain and hot water intermittent. Twin bedded room with only one bedside table secured to one side. Light switch for both beds only on one side with shades broken. No information for room, air conditioning ,or tv controls. Wooden furniture badly scuffed and marked. A four star hotel it is not.
25/2/2024
"Expensive wanted £22 for breakfast ridiculous room was cold"
23/2/2024
"-"
the hotel was great fabulous location,great food breakfast was great,can;t fault anything will be going again, the staff was very helpful when needed,and very polite.
20/2/2024
"Great location "
Great location for a stay. The hotel was clean with helpful staff. I thought the rooms were a bit dated and would benefit from a freshen up to the decor, but really no issues or complaints
20/2/2024
" Excellent location"
We stayed for three nights and hotel was ideally situated for the activities we had planned Our room overlooked the docks and was clean although bathroom facilities could do with an upgrade All staff were friendly helpful and polite Excellent breakfast and such a variety Only downside was only 2 of the four lifts were work g during our stay
19/2/2024
"-"
Hotel perfectly situated next to Tower of London, Tower Bridge. Staff were friendly & helpful. Concierge service was great. We were 4 adults. Allocated rooms weren`t completely cleaned. Half used shower gel on side of the bath/shower, half loo roll, 2 tea bags. Housekeeping helped.2/4 lifts in use. Staff advised use of the service lifts. Lifts fail, tell your guests about service lifts at check-in. Don`t wait for enquiries. Vicinity bar, service was poor. Staff were available but we were ignored for 20 minutes. After attracting a staff member, we waited 10 mins more for service, then 15 minutes drinks. It wasn`t really busy in either bar. Poor experience. It`s the small things that matter. Our weekend break was lovely, but we noticed the issues. You have great staff. Making small changes will make it a great experience. We`d use the hotel again. We acknowledge the hospitality industry is struggling & anticipate it will improve.
18/2/2024
"Nice hotel and room was very good"
Package was very competitively priced and the room was very good.
18/2/2024
"-"
The service was very slow The room were very warm and air con didn`t work , they were very small and tired. The TV would either turn itself off or default to bbc 1 regardless of what we were watching even after it had been reported to reception. The beds were very uncomfortable and we did not have a good night sleep.
15/2/2024
"Very comfortable hotel in wonderful situation with very friendly and helpful staff"
14/2/2024
"GREAT VIEW FROM OUR ROOM BUT TINY BEDS & HUNDREDS QUEUING FOR BREAKFAST"
11/2/2024
"Not as expected"
Upgraded the room for £20. Wish we hadn`t. Very dated, shower was old. Tv didn`t work properly. Good thing the bed was comfy.
11/2/2024
"Drilling on a Saturday morning!!!!"
Lovely hotel and location but Saturday morning there was maintenance going on above us with constant drilling for over an hour I nightmare !!!!
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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