Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

91%  based on 561 reviews

More reviews >>

Guest rating:

27/1/2012

"Perfect stay"

The room was comfortable, breakfast was fine and we heard nothing from the current building works, it was close to he theatre and easily within walking distance

Guest rating:

16/1/2012

"Hysperia xxxxx "

Very continently located, throwing distance to Apollo theatre, train station, and a Witherspoon. The breakfast was a good full English buffet with continental options. The rooms were comfortable and perfect for two people. Only complaint is that my double bed was two singles together.

Guest rating:

3/1/2012

"-"

My only critizism is the seating arrangement in the dining room. To much like a canteen. A bit more privacy would be nice.

Guest rating:

2/1/2012

"-"

A really lovely hotel, with excellent location. Staff very helpful when we asked for a change of room, as we were accidently given twins rather than a double. Excellent breakfaast. Only complaint was that the room was extreamly hot, and the air con wasnt working, making a good nights sleep difficult.

Guest rating:

28/12/2011

"Great location for station, staff excellent and breakfast was lovely"

Very close to xxxxx station and there is some very early morning noise from night shift workers and deliveries, better to be on the rear side of the hotel to avoid this. Some refurb work being carried out, no gym facilities due to this and some workmen, but didn`t really impact upon us and would use again.

Guest rating:

21/12/2011

"Very convenient to trains (xxxxx) and good service from all staff."

The hotel is very convenient to xxxxx stations. The staff were efficient and pleasant. The room represented good value for the cost. The external environment of the hotel is not great,but that is a function of its proximity to the stations and is an acceptable price to pay for the convemience.

Guest rating:

19/12/2011

"Bit of a disappointment"

The hotels room was dark and didn`t help that half the lights did not work, however the main problem was ordering a double bed months in advance yet upon arrival was given 2 single beds,are bringing this to there attention was told would have to pay an extra £20 for a room with a double bed despite having paid in full previously.

Guest rating:

6/12/2011

"-"

Excellent location for xxxxx station. On arrival the lobby floor was being drilled and dug up but they did upgrade our room as we said there was no mention of building works on their website. Our check out time was 12 mid-day so didn`t much appreciate being woken up at 9am for the room to be cleaned, they then came back twice after that, they could have waited until we had checked out. However, breakfast was amazing, although a little cramped in the dining area. The room was clean and bed comfortable. I would recommend this hotel and use again.

Guest rating:

29/11/2011

"good hotel"

good location good staff good rooms great breakfast

Guest rating:

15/11/2011

"Great location. Pleasant staff. Nice hotel (but not luxurious). "

Guest rating:

14/11/2011

"great location!"

This hotel was perfect for our London break situated across the road from xxxxx station. The staff were very friendly and left an anniversary card for us in the room as well as a free room upgrade. The breakfast was fabulous with plenty to choose from and again the staff provided excellent service. The beds were comfortable and I especially appreciated the complimentary toothbrushes and shaving kit as my Husband had forgotten to pack these essentials!

Guest rating:

8/11/2011

"Excellent room"

Clean and tidy, lovely room and fantastic breakfast

Guest rating:

8/11/2011

"-"

Excellent hotel Breakfast could not be better Only small fault the lighting in the room is terrible Even with all lights on it was impossible to read Also where the safe is situated very dark again hard to see

Guest rating:

30/10/2011

"Best hotel I know in this price range in central London."

Guest rating:

30/10/2011

"Good Hotel"

Third stay at this hotel. Never have been disappointed. The breakfast is excellent.

Guest rating:

17/10/2011

"Ideally situated clean and bright."

We found this hotel ideally situated next to a tube station, The room was spotless and the staff very friendly and helpfull.We will certainly use this hotel again.

Guest rating:

15/10/2011

"Great position"

New hotel in sensational location. We walked to absolutely everything.Rooms large, well appointed and comfortableBreakfast very good.Service was fine and front desk staff helpful.

Guest rating:

11/10/2011

"excellent hotel, friendly and efficent staff, food in the bar area reasonable price, restaurant pric"

friendly and efficent staff, food in the bar area reasonable price, restaurant pricy (potatoes £4extra!) only complaint our room was cold and it took two requests to get it sorted. Ideally located if you intend to see the many shows. cheal Bristol

Guest rating:

10/10/2011

"Enjoyable visit"

Helpful staff, good breakfast, very convenient location

Guest rating:

9/10/2011

"Lovely"

Great central hotel, lovely staff

Guest rating:

8/10/2011

"Quiet room, excellent breakfast, cheerful staff"

Guest rating:

4/10/2011

"mystery hotel"

we booked a mystery hoteland like most people were a bit sceptical however the hotel was absolutely first class and nothing too much trouble would stay there again

Guest rating:

3/10/2011

"Reception staff very good "

Guest rating:

2/10/2011

"Would definitely recommend the xxxxx Hotel, xxxxx"

Perfect location with it being opposite xxxxx Station, friendly staff & nice room. We were at the front of the hotel, but didn`t have any issues with any noise from the station like I had read in some other reviews. Also the hotel is great if you are planning on going to watch "wicked" or "Billy Elliott". There`s a sainsburys just around the corner & plenty of nice restaurants & pubs - we went to a lovely Indian restaurant called "Buckingham balti house" where the food & service was fab. Talking of food, the buffet style breakfast in the hotel was great, couldn`t fault anything at all to be honest! Was very pleased & would definately stay again

Guest rating:

2/10/2011

"An excellent choice"

We booked through hotels direct so received a 60% discount which was absolutely top quality for low cost. Thoroughly enjoyed the stay. The rooms were a good standard and the breakfast was excellent. A stone throw from xxxxx station so an ideal choice for a night out.

Guest rating:

2/10/2011

"Very nicxe room at a very good price"

The room was excellent. Friendly welcome, good service. Good value.

Guest rating:

29/9/2011

"Superb locaton for tourists visiting London"

It is the 4th time that we have stayed at the this Hotel, and cannot fault it - very clean establishment & all the staff are friendly and polite and cannot do enough for you - the rooms are great and the terrific hot buffet breakfast is a good start for the day - will certainly stay here again when we are next in London

Guest rating:

27/9/2011

"-"

HAD A GREAT STAY AT THE xxxxx .ONLY ONE PROBLEM BUT IT NEEDS SORTING AS HAVING A GOOD NIGHTS SLEEP IS VITAL. GOOD QUALITY WINDOWS NEEDS TO BE FITTED SO NOISE FROM THE STATION DOESENT KEEP PEOPLE AWAKE AT NIGHT

Guest rating:

27/9/2011

"convenient to xxxxx trainstation, gatwick express, apollo theatre. some noise (trains) clean"

Guest rating:

25/9/2011

"Excellent very friendly staff very clean , very comfortable hotel & good location"

Guest rating:

19/9/2011

"Perfect location, perfect hotel,perfect friendly helpful staff."

My friend and I were pleasantly surprised at the excellent standard of the hotel. We were delighted with the location. You could easily reach anywhere. The staff were very helpful and friendly. Definitely would go there again and again!

Guest rating:

18/9/2011

"Herspeia Hotel in xxxxx, perfectly situated."

The hotel was excellent, the staff were very friendly and helpful, from the reception to the breakfast waiting staff & were always smiling, with nothing too much trouble. The room was clean and the bed very comfortable. It was in a perfect position for the mainline trains and tube stations. There was a taxi rank just across the road outside Wetherspoons. All in all we had a fantastic time and would stay there again & will book through Hotel Direct for a great price.

Guest rating:

18/9/2011

"excellent"

excellent hotel, directly beside tube and rail station, good food, comfortable bed, friendly staff.

Guest rating:

13/9/2011

"Perfect"

Ideal for our visit to Buckingham Palace. Able to walk. Near to undergtound.Room ideal. staff very helpfulfood good.

Guest rating:

29/8/2011

"good value"

Just what we were looking for in a good position for our visit to Buckingham Palace to see the wedding dress. Excellent breakfast with a good variety of food and very friendly staff. Very comfortable bed, nice and clean and the water and showers were always hot

Guest rating:

28/8/2011

"Great travel hotel"

I`d highly recommend this hotel. It`s in a great location beside xxxxx Station & close to Buckingham Palace. The rooms are a little dated but clean. Breakfast was to a high standard. We had bar bites one night & they were delicious. I`ll definitely be recommending this hotel.

Guest rating:

21/8/2011

"-"

Ideally situated, excellent staff and good price

Guest rating:

16/8/2011

"Great Location and Nice Hotel"

The Hotel is situated right next to xxxxx Station and is very centrally located. You can walk into the city area, Buckingham Palace and the Thames. It is a very nice Hotel and rooms were clean and comfortable. Would recommend to request a room at the back of the Hotel as the front facing rooms are more noisy from the road and station. Breakfast was great....full buffet and free wifi included as well in the price as well. Would stay here again and recommend.

Guest rating:

8/8/2011

"Faultless Hotel"

The hotel was second to none! The location was directly opposite xxxxx Station which was within easy access to the Tube station. The staff were extremely helpful and friendly. It was excellent value for money. The dinner and breakfast were faultless with a wide range of choice for all tastes.

Guest rating:

6/8/2011

"Excellent location and helpful staff."

Our hotel was the xxxxx in xxxxx-very good value, as these things go!

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Our review system

Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.