make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
14/4/2024
"-"
Hotel was lovely but charging plugs didn`t work in room...wasn`t happy that night time bar staff put service charge on each round and they just said it was hotel rules...cheeky
13/4/2024
"Nice hotel"
Very clean, and good service from staff.
12/4/2024
"-"
Third bed was not very comfortable but other than that, hotel was very good
23/3/2024
"Staff very friendly and helpful "
Hotel very central we went to see Mama Mia .Lovely room with complementary drinks large super king size bed , very quiet at night had 3 adults in room with another make up sofa bed will definitely return thank you
20/3/2024
"comfortable stay"
20/3/2024
"Lovely stay "
Lovely clean room, great location for the Shaftesbury theatre. Friendly staff.
17/3/2024
"Very clean and spacious "
16/3/2024
"-"
Hotel was lovely staff helpful no complaints
16/3/2024
"Great stay"
4/3/2024
"Staff here are amazing"
We stayed at the hotel for one night only but had the most wonderful experience. The staff made the stay so very special, nothing was too much trouble, they were so friendly and chatty, they went over and above with their attentiveness. We actually had no hot water in the morning, this was unfortunate but again the staff smoothed this over and ensured that we had a partial refund to ensure that we were compensated.
4/3/2024
"STAFF FRIENDLY AND ACCOMODATING"
CLEAN AND GOOD VALUE
3/3/2024
"No hot water !!!!!"
Loved the location, staff lovely , but no hot water , so had to have a cold shower which was absolutely horrendous xxx
3/3/2024
"Ideal location"
Excellent, with service to match
23/2/2024
"Comfortable, clean and friendly staff "
Very clean room, friendly and very helpful staff. Breakfast well worth it and great value for London price`s.
30/1/2024
"-"
Fabulous room and service. WillDefinitely be back on our next trip to London.
28/1/2024
"Would recommend and will stay again"
Nice hotel, clean, good rooms and great location.
28/1/2024
"Lovely hotel, great position but customer service needs attention."
Hotel room and bathroom were great, comfortable beds, beautiful towels and bathrobes.Breakfast was plentiful with good quality products.Rating is not `excellent` due to the fact that our triple room wasn`t serviced correctly-towels missing, tea/coffee/water not replenished then when we requested the missing products, the attitude from the staff was not what we`d expect from a good hotel, making us feel we were causing a problem.The room, bed, towels, cleaanliness and breakfast were all fantastic, however.
22/1/2024
"Great hotel perfect location "
21/1/2024
"Great location"
A couple of minor issues with room but the location to tube station and theatres more than made up for issues and would definitely book again
21/1/2024
"-"
Staff on the bar didn`t no what drinks were and had to get another member of staff because they didn`t understand English,rooms wasn`t great had running water running in-between the wall next to my head all night won`t go back
17/1/2024
"Central, ideal for theatre goers"
Clean, friendly and comfortable. Very nice stay would recommend
13/1/2024
"Friendly, Central and Good Quality"
The Friendly Staff are a real asset to this lovely hotel which is ideally located for visiting London theatre land and central London. A special word of thanks to Nakita & Umama. The room was lovely but difficult to heat and external windows suffered from mould due to condensation and we were unable to operate the shower properly despite requesting assistance.. The bed was very comfortable and the room well furnished. We had lunch in the restaurant; it was very tasty and reasonably priced.
9/1/2024
"Very enjoyable stay "
This was the first time I had stayed at the Thistle Holborn, I was impressed. The hotel is housed in a lovely looking victorian building. I stayed in an executive king room which was clean, spacious and comfortable. The staff that I spoke to were also friendly and helpful. I`d certainly stay here again.
17/12/2023
"Great Location"
Very central and easy to get to all parts of London. Staff helpful and appreciated the birthday fizz Rooms comfortable. Easy walk to Covent Garden.
15/12/2023
"Very clean very friendly , very helpful and so central to.museums shows restaurant etc "
Thistle Hotel.
6/12/2023
"Brilliant Location"
Stayed in this hotel many times. Location Great. Hotel comfortable. Breakfast very good
26/11/2023
"A little disappointing"
Not a particularly nice room. It looked out onto blank walls and had a very closed in feel. I had the feeling that we were two women (mother and daughter) there for one night and could be palmed off with a sub-standard room. Bathroom toiletries particularly ungenerous. But the room was clean and we had a decent breakfast. The hotel is also well situated and the staff were friendly and efficient.
24/11/2023
"Great location friendly staff. "
20/11/2023
"Thistle Holborn."
Hotel was very good. Check in was smooth and quick. Room was good and comfy bed. Bathroom slightly tired but functional. Breakfast was excellent. Staff were all very attentive and helpful, especially at reception. I`d recommend the Thistle Holborn as a choice for a weekend in London. Very close to theatreland.
18/11/2023
"Loss of hot water on last morning, so cold showers,"
17/11/2023
"Upgraded room but with problems."
No heating or hot water in the room. Reported this on checkout.
17/11/2023
"-"
Beds were comfortable No hot water for showering though
6/11/2023
"Thistle Holborn"
The heating was not working in the room were had at first, we mentioned and were promptly moved to another room. In the new room, the toilet was not flushing properly. On the bright side, English breakfast was great!!!
27/10/2023
"Kettle leaked, late in getting replacement. Room tired but good amenities. Breakfast good"
25/10/2023
"Restaurant too Busy to Serve Us."
Bed comfy. We booked this hotel theatre break planning to eat in the hotel restaurant. They were too busy with a function to serve us within an hour and a half of the show despite telling us at reception just to turn up in the evening.
25/10/2023
"Lovely stay at the Thistle hotel Holborn. "
Ideal location , close to Covent garden , Tottenham Court Road, and Oxford Street, as well as other attractions. Rooms clean and well set out , ideal for short break , breakfast plenty of choice. The staff made you feel welcome, nothing was too much trouble , we had afternoon tea at the hotel which was excellent. Reception staff attentive, thankyou to artimir for all his help , maurizio the manager who is wonderful and a big thankyou to Rabin on the bar who also made our stay . Although the bar is a little pricey. But overall it is a lovely hotel. And we would definitely go back.
18/10/2023
"Thistle Hotel Holborn"
From the time that we arrived at the hotel until the time that we left we were treated brilliantly by every member off staff that we met. Courteous and politeFive stars to all of themHighly recommend this hotel
13/10/2023
"Not a very comfortable lounge bar, but close to the theatre."
12/10/2023
"A great stay"
The hotel was a nice surprise. The location was great, and room was amazing. We had a corner suite and so much room. The king size bed was a real treat and we even had complimentary prosecco which was lovely as this was booked for a special birthday treat. I want to stay again.
8/10/2023
"-"
Staff so friendly and helpful. Room was fine and clean. Problem with TV was quickly sorted. The 3 theatres we had tickets for were all within walking distance- excellent location for us.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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